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This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place for
future reference should you require service for your Appliance.
1. In this warranty:
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL;
(b) ‘ACL’ means Schedule 2 to the Competition and Consumer Act 2010;
(c) ‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(d) ‘ASC’ means Electrolux authorised service centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect
of Appliances purchased in Australia and Electrolux (NZ) Limited
(collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount Wellington,
in respect of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the same
meaning referred to in the ACL and includes a situation when an
Appliance cannot be repaired or it is uneconomic for Electrolux, at its
discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means the Appliance is warranted against
manufacturing defects in Australia for 24 months and in New Zealand
for 24 months, following the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not having purchased the
Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand and used in normal domestic applications and is in
addition to (and does not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may use
remanufactured parts to repair your Appliance. You agree that any replaced
Appliances or parts become the property of Electrolux. This warranty does
not apply to light globes, batteries, filters or similar perishable parts.
4. Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If you
reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from
Electrolux or its ASC.
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under
this warranty.
7. You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. Electrolux is not liable in
the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable where the Appliance
was purchased. Where the Appliance was purchased in New Zealand for
commercial purposes the Consumer Guarantee Act does not apply.
9. To the extent permitted by law and subject to your non-excludable statutory
rights and warranties, Electrolux excludes all warranties and liabilities
(other than as contained in this document) including liability for any loss or
damage whether direct or indirect arising from your purchase, use or non
use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia,
the Appliances come with a guarantee by Electrolux that cannot be
excluded under the ACL. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable quality and the failure
does not amount to a major failure.
The benefits to you given by this warranty are in addition to your other
rights and remedies under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an Appliance
has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the provisions
of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC may
exchange information in relation to you to enable Electrolux to meet its
obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 13 above have been followed.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
electrolux.com.au
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE NEW ZEALAND
ELECTROLUX (NZ) Limited
electrolux.co.nz
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
GRH_Warr_Sep15
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: RANGEHOOD
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WARRANTY