18
piCO
+
Operating Manual
English
www.bedfont.com
Returns Procedure
If your equipment requires servicing, please contact Bedfont’s Customer Repairs Depatment
before returning any goods. If you did not purchase your monitor directly from Bedfont,
please contact your local distributor or supplier.
●
When you have supplied the Customer
Repairs Department with the monitor
serial number and description of the fault,
you will be issued with a Returns Number.
●
Please state the Returns Number on a
compliment slip or headed paper when
returning the monitor, ensure that your
full contact details, including telephone
and fax numbers, are clearly stated.
●
Bedfont advises that you use a courier
service when returning monitors, to
enable you to insure goods for loss or
damage in transit.
●
When your goods are received by
Bedfont, you will be sent an Order
Acknowledgement.
●
The monitor will be examined and you
will be sent an Engineer’s Report and
a quotation for the repair, including an
Authorisation Form.
●
If your monitor is still in warranty, Bedfont
will repair it and return it to you with
an Engineer’s Report free of charge. If
the monitor is found to simply require
calibrating, you will be charged a fee for
this service if you wish Bedfont to carry
the process out for you.
●
If the monitor is out of warranty and
you wish to proceed with the repair
or calibration, please complete the
Authorisation Form included with the
quotation, ensuring that you include the
Official Purchase Order Number, and
return the monitor to Bedfont. If you are
unable to supple an Official Purchase
Order Number, please contact the
Customer Repairs Department.
●
If you choose not to proceed with the
repair, a handling fee will be charged.
Ensure that you return the completed
Authorisation Form with an Official
Purchase Order Number.
●
Your equipment will be returned to you
as soon as Bedfont have received all of
the relevant paperwork. A carriage fee
will be charged if the monitor is no longer
in warranty.
