Troubleshooting
Troubleshooting
Please also refer to chapter
Pixel errors
Note
Pixel errors in the TFT display are production-caused and represent no
complaint-reason!
Fault correction
Fault Cause Procedure
The Control Panel shows no
function when the Industrial PC has
been started
No power supply to the Industrial
PC
Cable not connected
Check power supply cable
1. Correctly connect cable
2. Call Beckhoff Service
The Industrial PC does not boot
fully
Setup settings are incorrect
Other cause
Check the setup settings
Call Beckhoff Service
Computer boots, software starts,
but control does not operate
correctly
Cause of the fault is either in the
software or in parts of the plant
outside the Control Panel
Call the manufacturer of the
machine or the software
No screen
Transmission rate is too high when
using DVI cables longer than 20 m
Limit transmission rate for
DDC file to 50 kHz
USB error while TwinCAT access
via USB
Cycle time in TwinCAT is set on
10 ms (standard)
Increase the cycle time up to
50 ms till 80 ms
The Control Panel functions only
partially or only part of the time, e.g.
no or dark picture
Defective components in the
Control Panel
Call Beckhoff Service
CP79xx
15