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34
Problem
Probable cause
Solution
There is a yellow
flame
The holes in the
flame spreader are
clogged.
Clean the flame
spreader.
A different gas is
being used.
Check the gas used.
The flames are
unstable
The burner lid is
badly assembled.
Assemble the burner
lid correctly.
There is a gas smell
There is a gas
leakage
Stop using the
product and close
the middle valve.
Open the window to
ventilate. Contact our
Customer Support
Service by using a
phone outside.
• If problem is not solved, please contact customer care
centre.
3. POST-SALE SERVICE
BECKEN has designed this appliance in order to guarantee maximum
reliability. However, if a problem occurs do not attempt to open the
appliance - there is a risk of electrical shock. If you are not able to solve
the problem, please contact the Customer Support Service of any
Worten, Modelo or Continente store in order to be assisted. Worten
Equipamentos para o Lar provides a 2-year warranty for manufacturing
defects from the date of purchase of the appliance.
WARNING:
any attempt to repair the appliance without contacting the
manufacturer or seller will void the warranty.
All users must be familiar with these instructions. Knowing what could
go wrong can help prevent problems from occurring.
AF Manual Placa Vitro Gás BECKEN BGH4446.indd 34
AF Manual Placa Vitro Gás BECKEN BGH4446.indd 34
21/08/2020 17:42
21/08/2020 17:42