9
No Igniter battery or igniter battery low on
power
Replace with new igniter battery.
Igniter battery is incorrectly inserted
Reinsert the battery properly.
Igniter broken or cracked
Call customer service for replacement part.
Ignition wire is loose or disconnected to
igniter
Reinsert ignition wire.
Electricity leakage in ignition wire or the
needle of ignition wire not aimed at the
burner hole while lighting
Call customer service for replacement part.
Gas cylinder valve not
open
Gas cylinder valve not open
Open gas cylinder valve.
Inproperly connect between
regulator and gas cylinder
No gas in cylinder
No gas in cylinder
Regulator is loose or disconnected to gas
cylinder
Check and reconnect the regulator to gas cylinder.
Check whether gas cylinder is empty; if so, replace it.
Gas cylinder valve is opened; when there is
safety valve activated
Turn the control knob to "OFF.” Close the valve
of gas cylinder and disconnect the regulator from the
gas cylinder valve. Turn the control knob to
"LOW.” Wait 30 seconds. Turn the control to
"OFF.” Reconnect the regulator to the gas
cylinder valve. Light the appliance as indicated
in the “To Light"section of manual.
Obvious gas leakage in gas system activates Check the gas system to see if gas leakage. If yes,
call customer service for help.
Bends or kinks in regulator hose
Bend or kinks in regulator hose cause
Straighten hose of all bends or kinks.
Little or no gas
See"Little or no gas" above
See"Little or no gas" above.
High or gusting winds
Flame extinguished by high or gusting
winds
Move the appliance to the place without high or
gusting winds.
Loose connection of
thermocouple
Loose connection between thermocouple
and valve
Call customer service for help.
Debris falls into inside guard and blocks
Inside guard blocked by debris
the entrance of oxygen
Debris falls into inside guard and blocks the
low temperature while igniting
Guard covered by debris
Guard covered by debris causes
improper burning inside hole of guard
Remove the debris from the guard as indicated in
manual.
Too much carbon deposited
inside guard
The carbon deposits will occur if the
the appliance
Open the top of guard by using pincer and clean the
carbon deposits in guard, hermocouple, ignition
wire, and burner. Replace the top of guard .
been activated
Little or no
gas
No spark
between
ignition wire
and burner
hole while
pushing the
igniter button.
Flame goes
out
No power in igniter
The ignition wire isn't conducting
electricity
other components.
Toll free number: 1-844-613-9170 (English); Monday to Friday from 9:00 AM to 5:00 PM (Eastern time)
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