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11
TROUBLESHOOTING
Problem
Reason
Solution
Remote working, but bed
not responding
Unplugged
Bed functions not activating
Remote not working
Head/foot elevates but does
not return to flat position
Make sure power cord is
plugged into a working outlet
Remote unpaired
Malfunction
Power outlet not working
Loose connections
Remote out of batteries
Bed mechanism obstructed
Head section too close to wall
Remote out of batteries
Motor overworked
Buttons not completely pushed
Bed on hard surface
Motor mechanisms misaligned
Bed positioned against another
object or wall
Normal
Thermal protection activated
Remote has radio
frequency interference
Pair remote with bed
Reset; unplug power cord, wait
30 seconds, then plug in
Plug into working outlet
Ensure all connections to
control box are secure
Replace batteries
Elevate bed and
remove obstruction
Move head further from wall
Replace batteries
Allow motor to rest for
20 minutes
Push buttons squarely
and accurately
Place carpet or rubber feet
under each leg
Elevate sections a short
distance to realign
Make sure bed is positioned
away from wall or objects
-
Wait 30 minutes, then turn
massage back on
Wait and try again later
Head/foot lift has
minor interference
Excessive motor noise
Clicking noise when raising
or lowering
Massage motor overheats
or stops
