Help
36
Need Help ? Bayer Diabetes Care: 1-800-348-8100
(available 24 hours a day, 7 days a week)
Help
37
www.bayerdiabetes.com/us
Help
36
Help
37
Err
or Codes and Symbols
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
(will remain
on the display)
Low batteries.
Replace the batteries as soon as
possible to avoid the risk of a test
result not being stored in your meter.
Call Bayer Diabetes Care Customer
Service at 1-800-348-8100 for free
replacement batteries.
(will fl ash for
10 seconds
then the meter
will turn off)
Dead batteries.
Replace the batteries immediately
to avoid the risk of a test result
not being stored in your meter.
E 1
Temperature out
of range.
Move to an area that is within
the operating range for the meter
(41°F – 113°F). Let the meter adjust
to this temperature for twenty
minutes before testing.
E 2
The test strip has
not fi lled with
enough blood for
an accurate test.
Remove the test strip and retest
using a new test strip.
E 3
The meter is de-
tecting a used test
strip or blood was
applied before the
meter was ready.
Remove the test strip and retest
using a new test strip. Wait until
you see the fl ashing blood drop
on the display before adding the
blood sample.
E 4
Test strip is not
inserted correctly.
Remove and reinsert the test strip
properly (see page 9).
E 5 E 9
E 6 E 12
E 8 E 13
Potential software
or hardware issue.
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes Care
Customer Service.
E 7
Wrong test strip.
Remove the test strip and retest
using a
C
ONTOUR
®
test strip.
If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 1-800-348-8100
Error Codes and Symbols:
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
E 10
Invalid date or
time.
See Setup instructions (page 25)
to set the date and time on
your meter. If you continue to
have problems, contact Bayer
Diabetes Care Customer Service:
1-800-348-8100.
E 11
Abnormal result.
Remove the test strip and retest
using a new test strip. Carefully
follow testing instructions in your
User Guide.
If you continue to have problems,
contact Bayer Diabetes Care
Customer Service: 1-800-348-8100.
E 15
The meter has
detected an error
and cannot send
the result to your
Medtronic device.
Turn the
Send
option off (see
page 24), then retest using a
new test strip. (You can then
manually enter your result into
your Medtronic device.)
Then contact Bayer Diabetes
Care Customer Service. (You can
still use your meter for testing,
but results cannot be sent to
your Medtronic device.)
HI
Test result is above
600 mg/dL.
• Wash your hands and the test
site. Repeat the test using a
new test strip.
• If your result is still “
HI
,”
contact your physician or
health care professional
immediately.
WARNING: Glucose levels above 250 mg/dL may indicate
a potentially serious medical condition.
LO
Test result is
below 10 mg/dL.
• Repeat the test using a new
test
strip.
• If your result is still “
LO
,” contact
your physician or health care
professional
immediately.
WARNING: Glucose levels below 50 mg/dL may indicate
a potentially serious medical condition.
Err
or Codes and Symbols
84378888_CntrLINK_UG_EN_FpBp_v3.indd 36-37
84378888_CntrLINK_UG_EN_FpBp_v3.indd 36-37
3/30/12 11:58 AM
3/30/12 11:58 AM
