3. MAINTENANCE
TROUBLESHOOTING GUIDE
AFTER-SALES SERVICE
Clean the hob after each use in order to avoid damaging the surface and to prevent the formation of baked-on
deposits which are difficult to remove. Before cleaning, make sure the cooking zones are switched off and that the
residual heat indicator (“H”) is not displayed.
• Never clean the hob with a steam cleaner!
• Periodically check for dust under the appliance, near the cooling air inlet or the outlet openings.
This could hinder the ventilation and cooling of the electronic module and decrease the effective
ness of the hob.
To clean the hob, proceed as follows:
1. Use a soft clean cloth, absorbent kitchen wipes or a proprietary cleaner for glass ceramic hobs. Do not use
abrasive sponges and/or metal scouring pads.
2. Food spills should be cleaned off before they bake onto the glass ceramic surface. Sugar and foods with a high
sugar content damage the glass ceramic surface and must be immediately removed using a scraper for glass.
Glass scrapers must be handled with care.
3. Remove any stubborn food residues with a scraper or proprietary detergents.
4. Salt, sugar and sand can scratch the glass ceramic hob: clean up any such spills on the hob immediately.
Before contacting After-sales Service:
• Read and follow the instructions given in the section “Operating instructions”.
• Connect the hob to the electricity supply and check that the supply has not been shut off.
• Clean the hob and dry it thoroughly.
• If, when the hob is switched on, alphanumeric codes appear on the display, consult the following table for instructions.
The hob switches off and
after 30 seconds emits
an acoustic signal every
4 seconds
Continuous pressure on
control panel area
Clean the control panel
C81, C82
The control panel switches
off because of excessively
high temperatures
The internal temperature of
electronic parts is too high
Water or utensils on control panel
Wait for the hob to cool down
before using it again
F42 or F43
The connection voltage is
wrong
The sensor detects a discrepancy
between the appliance voltage and
that of the mains supply
Disconnect the hob from the
mains and check the electrical
connection
F12, F21, F25, F36, F37,
F40, F47, F56, F58, F60
Call the After-Sales Service and specify the error code
Warning! If you are unable to turn the glass-ceramic hob off after using it, disconnect it immediately
from the power supply.
Before contacting After-sales Service:
• Try to solve the problem (see “Troubleshooting Guide”).
• Switch the appliance off, wait 30 seconds then switch it on again to see if the fault persists.
If after the above checks the fault persists, contact the nearest After-sales Service.
Always provide:
• a brief description of the fault;
• the exact type and model;
• the service number (number after the word Service on the rating plate) is located on the underside of the
cooktop or on the warranty booklet;
• your complete address and phone number. If any repairs are required, please contact an authorized After-sales
Service as indicated in the warranty.
Warning! Failure to comply with these instructions may compromise the safety and quality of the product.
4
ERROR CODE
DESCRIPTION
POSSIBLE CAUSES
REMEDY
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