20 | TROUBLESHOOTING
If you have problems with the soundbar, check below for advice. If you don't find a solution here, contact After Sales Support on 1300 002 534.
Troubleshooting
Problem
Solution
No power
• Ensure that the AC power adaptor is properly connected.
• Ensure that there is power at the DC outlet.
• Press the (POWER/SOURCE) button on the soundbar or (POWER) button on the remote control to turn
the soundbar on.
Remote control
does not work
• Use the remote control closer to the soundbar. Aim directly at the sensor on the front of the soundbar.
• Insert the battery with its polarities (+/-) aligned as indicated. Please check the battery is installed correctly.
• Replace the battery.
No response from
the unit
• Disconnect and reconnect the AC power adaptor, then turn the soundbar on again.
Soundbar not
found in the
Bluetooth
®
device
list when pairing
• Ensure you have unpaired the previously paired Bluetooth
®
device from the soundbar.
• Ensure the Bluetooth
®
function is activated on your Bluetooth
®
enabled device.
General sound
issues
• Make sure the soundbar is connected to power and turned on, and that it’s set to the correct mode; use the
(POWER/SOURCE) button on the soundbar or the MODE button on the remote control to change the
input mode.
• To check the system hasn't frozen, press the volume buttons.
• If only a specific input mode is not working, it’s likely the setting is wrong or the cable used is not working.
No sound from
Netflix/other apps
• Go to the TV settings menu, find Audio Output settings, and change the audio output mode to 'PCM' mode
(instead of Auto, RAW, etc.)
Содержание ACSB-0422-B
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