Barracuda Web Security Gateway
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Troubleshooting
https://campus.barracuda.com/doc/6160413/
The Barracuda Networks backup process does NOT back up your SSL certificates, therefore, if
you do not manually back up SSL certificates, you must redeploy using a new certificate.
Basic Troubleshooting Tools
The ADVANCED > Troubleshooting page provides various tools that help troubleshoot network
connectivity issues that may be impacting the performance of your Barracuda Web Security Gateway.
Examples include:
Test the connection between the Barracuda Web Security Gateway to Barracuda Central to
make sure it can successfully download the latest virus and spyware definitions.
Open a support tunnel to allow Barracuda Support to connect with your appliance and
troubleshoot any issues.
Ping or telnet to devices from the Barracuda system
Perform a traceroute from the Barracuda system to a destination server
Run a packet capture
Test what action the Barracuda Web Security Gateway would take with particular URLs,
domains, MIME types, etc. based on block/accept polices and exceptions you create. See
.
Barracuda recommends using the AUX port for management of the Barracuda Web Security
Gateway, while the LAN/WAN ports are used for user data and web traffic.The Auxiliary (AUX)
port for management of the Barracuda Web Security Gateway is available in all deployment
modes.
This video describes how to use the troubleshooting tools available in the Barracuda Web Security
Gateway.
