Hillphoenix Barker Specialty Products
703 Franklin Street, PO Box 478
Keosauqua, IA 52565
Tel: (319) 293-3777/Fax: (319) 293-3776
Web site: www.hillphoenix.com
GENERAL INFORMATION
T
hank you for choosing Hillphoenix for your food merchandising needs. This handbook contains important technical information
and will assist you with the installation and operation of your new Hillphoenix specialty cases. By closely following the instruc-
tions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel free to
contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish you the very
best in outstanding food merchandising.
CASE DESCRIPTION
This manual specifically covers the PTD-RGC
beverage, deli,
meat and seafood application, self-service open multi-deck
merchandiser with service dome.
STORE CONDITIONS
Hillphoenix cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature
and 55% (max) relative humidity (ASHRAE conditions). Case
operation will be adversely affected by exposure to excessively
high ambient temperatures and/or humidity.
REFRIGERATION SYSTEM OPERATION
Air-cooled condensing units require adequate ventilation for
efficient performance. Machine-room temperatures must be
maintained at a minimum of 65°F in winter and a maximum
of 95°F in summer. Minimum condensing temperatures
should be no less than 70°F.
SHIPPING CASES
Transportation companies assume all liability from the time a
shipment is received by them until the time it is delivered to
the consumer. Our liability ceases at the time of shipment.
RECEIVING CASES
Examine fixtures carefully and in the event of shipping dam-
age and/or shortages, please contact the Service Parts
Department at the number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier
for inspection within 14 days of receipt of the equipment.
Failure to follow this procedure will result in refusal by the
carrier to honor any claims with a consequent loss to the
consumer.
If a UPS shipment has been damaged, retain the damaged
material, the carton and notify us at once. We will file a
claim.
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the highest
level of quality. Any claim for lost/missing items must be
made to Hillphoenix within 48 hours of receipt of the equip-
ment. When making a claim please use the number listed
below.
SERVICE & TECHNICAL SUPPORT
For service or technical questions regarding specialty cases,
please contact our Specialty Products Division Service
Department at 1-319-293-3777. For questions regarding our
refrigeration systems or electrical distribution centers, please
contact our Systems Division Customer Service Department at
1-770-388-0706.
CONTACTING THE FACTORY
If you need to contact Hill PHOENIX regarding a specific fix-
ture, be certain that you have both the case model number
and serial number (this information can be found on the data
tag, located on the top-left interior of the case). When you
have this information, call the number below and ask for a
Service Parts Representative.
PRESSURE TESTING
Standard practice for pressure testing secondary systems is to
pressurize the system to 100 psi. This case must be limited to
70 psi or damage to the deck pans and micro-channel coolers
may occur. If the cases are piped to racks not supplied by
Hillphoenix ensure that a properly sized pressure regulator is
installed upstream of the cases.
GYLCOL
Glycols used in Hillphoenix secondary-coolant cases should
NEVER be mixed between different manufacturers.
Each
manufacturer may have different additives or inhibitors that will
congeal when mixed with other manufacturers materials. For
more detailed information, please refer to the Secondary
Nature manual located on our web site.
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