3. ClickShare Service activities
3. CLICKSHARE SERVICE ACTIVITIES
3.1
ClickShare detailed service model
Sales model
Distributor
Dealers
Customer
Image 3-1
Sales model
The way ClickShare comes to the customer:
1.
Distributor purchases from Barco.
2.
Dealers purchase from a distributor.
3.
Dealers sell to the end customer.
Service model
Distributor
Dealers
Customer
Image 3-2
Service model
When a customer experiences a problem, he or she should contact the dealer. Dealer gives Tier I support. He and requests a RMA
from Distributor to return the faulty product
Tier I support consists out of:
•
identi
fi
es ClickShare component failure
•
RMA request by distributor
•
Facilitates shipment of faulty unit from customer to distributor
The distributor troubleshoots the returned assemblies and gives Tier II support.
Tier II support consists of
•
checks returned units according a standard test procedure.
•
sends replacement unit to customer to replace the faulty unit.
•
contacts Barco to request RMA to return faulty product.
•
sends faulty product to Barco.
Barco receives the faulty product and validates failure.
3.2
Reporting an issue in SalesForce.com
How to report
1. Open a browser window and type the following address in the address line:
https://emea.salesforce.com/
2. Login by entering your user name and password.
3. Create a new request by selecting
Swap/part delivery request
.
R5900006 CLICKSHARE 04/12/2013
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Содержание ClickShare
Страница 1: ...ClickShare Service Guide R5900006 03 04 12 2013...
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Страница 24: ...3 ClickShare Service activities Image 3 8 12 R5900006 CLICKSHARE 04 12 2013...
Страница 60: ...6 Connecting 48 R5900006 CLICKSHARE 04 12 2013...
Страница 96: ...8 Web Interface 84 R5900006 CLICKSHARE 04 12 2013...
Страница 106: ...9 Software updating 94 R5900006 CLICKSHARE 04 12 2013...
Страница 108: ...10 Maintenance of the product 96 R5900006 CLICKSHARE 04 12 2013...
Страница 118: ...12 Frequently Asked Questions 106 R5900006 CLICKSHARE 04 12 2013...
Страница 120: ...13 Order info 108 R5900006 CLICKSHARE 04 12 2013...