35
Problems using your card machine?
Card machine display prompt
Possible causes
What to do
CALL AUTH CENTRE
0844 822 2000
*
0844 824 5092
*
Assistance required.
Call the authorisation centre on the number displayed by your
card machine. Once you’ve spoken to the authorisation centre,
press the
button and follow the prompts displayed by your
card machine.
CALL HELPDESK
0844 967 2808
*
Assistance required.
Please contact your helpdesk on the number displayed by your
card machine.
NOT AUTHORISED
The card issuer has declined to
authorise the transaction.
Ask the customer to pay by some other means and press
the
button.
REFERRAL B
0844 824 5092
*
Assistance required.
Call the authorisation centre on the number displayed by your
card machine. When your call is answered please quote referral B.
ROUTINE CHECK
Insert or swipe
Occasionally the card will
require an additional routine
security check.
Process the card as a Chip and PIN transaction.
Unable to connect
Possible loss of GPRS signal.
Reboot the terminal by pressing
and
for one second while
it’s on the base. If the terminal hasn’t come to life, press
and
the screen should light up.
