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January 2023 (v1.0)
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ENCORE ESP™ OPERATIONS MANUAL
WARRANTY & SERVICE
U.S. & CANADIAN WARRANTY
INFORMATION
Limited Warranty for Baratza Grinders is 1 year from the original date of
purchase. This warranty covers all defects in materials and workmanship
(parts and labor) including free ground transportation to and from
our repair facility within the US and Canada. This warranty does not
apply to: improper use, lack of cleaning, abuse, normal wear and tear, lack
of proper adjustment, foreign objects (stones, screws, etc.) in the beans,
or uses outside the intended use of grinding whole roasted coffee beans
(roasted beyond 1st crack). If the purchased grinder fails within one year,
email
or call +1 425-641-1245 or toll free 877-701-
2021. For additional warranty, support, or troubleshooting information, go
to www.baratza.com.
Please note: Grinders that are purchased in the US or Canada and shipped
or taken out of the country have a one-year warranty for parts only. If
the grinder fails within one year of date of purchase, simply email us at
or call +1 425-641-1245. Please have the following
information prior to contacting Baratza: 1) Proof of date of purchase and
2) Model and serial number (located on bottom of the grinder). A Baratza
representative will respond to determine the problem and suggest a
solution path. The customer is responsible for paying the freight charges
and any duties and taxes for replacement parts that Baratza may send. The
customer is also responsible to provide any labor required to repair the
grinder.
INTERNATIONAL WARRANTY
INFORMATION
For all countries outside the US and Canada, the warranty, support and
service is provided by the International Retailer the grinder was purchased
from. If the grinder was purchased from a retailer outside of the country
the customer resides in, the customer may be responsible for any shipping
costs to service the grinder, and may need to pay for service.
PROOF OF PURCHASE &
PRODUCT REGISTRATION
The grinder can be registered at www.baratza.com/register-your-grinder.
Registration will enable us to contact the registrant in the unlikely event of
a product safety notification and assist us in complying with the provisions
of the Consumer Product Safety Act. The serial number is located on the
bottom of the grinder. Please keep the sales receipt that shows the date of
purchase.
FOR REPAIRS OR QUESTIONS
Email: [email protected]
For Parts and Information go to:
www.baratza.com
For Troubleshooting Help:
www.baratza.com/troubleshooting
