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Customer Service Menu 2.1

Customer Service Menu

Customer Service Menu   ...................................................................   2.2
SW VERSIONS   ..................................................................................   2.2
PUC VERSIONS   ................................................................................   2.2
HW VERSIONS   .................................................................................   2.3
SETTINGS   .........................................................................................   2.3
PICTURE ADJUSTMENTS   ..................................................................   2.4
SIGNAL INFORMATION   ....................................................................   2.5
SOUND ADJUSTMENTS   ....................................................................   2.5
BtB   ..................................................................................................   2.5
REPORTING   ......................................................................................   2.5

Customer Service Menu (illustration) ................................................ 2.7

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Содержание BeoPlay V1-40

Страница 1: ...vice Manual version 1 0 English German French Italian Spanish Dutch Japanese and Simplified Chinese versions are available in the Retail System This Service Manual must be returned with the defective...

Страница 2: ...cations 3 3 Fault flow chart 3 4 Survey of plugs pins and test points 3 17 Adjustments 4 1 ServiceTool 4 2 Final check after repair 4 4 Replacement of modules 5 1 Specification guidelines for service...

Страница 3: ...Survey of modules PCB01 Video Engine PCB04 Power Supply Unit PCB35 ICEpower Amplifier PCB49 Backlight LED Driver PCB58 IR Receiver Room Awareness PCB81 Wireless circuit LCD T CON 01 04 58 81 35 35 LCD...

Страница 4: ...placing the Video Engine the identification data of the product Furthermore reports can be handled via the ServiceTool BeoPlay V1 40 can be serviced with service rods mounted Preparations before servi...

Страница 5: ...ing Please refer to the chapter Final check after repair Transport and handling The product must not be transported placed on the screen It is recommended to use the product cover when transporting th...

Страница 6: ...to service If the pin code is not deactivated prior to service you must use the service code to unlock the product Service code The service code unlocks the product but does not affect the pin code s...

Страница 7: ...ode enter the MASTERCODE where the pin code is prompted for and press the Centre button This will deactivate the pin code and reactivate the product Product locked by pin code Note see LED indications...

Страница 8: ...1 6...

Страница 9: ...r Service Menu Customer Service Menu 2 2 SW VERSIONS 2 2 PUC VERSIONS 2 2 HW VERSIONS 2 3 SETTINGS 2 3 PICTURE ADJUSTMENTS 2 4 SIGNAL INFORMATION 2 5 SOUND ADJUSTMENTS 2 5 BtB 2 5 REPORTING 2 5 Custom...

Страница 10: ...e remote control to get into the Setup Menu and then press RED button and within 3 seconds press the Centre button How to exit Customer Service Menu Press BACK on Beo6 Beo4 type 1710 or newer set in M...

Страница 11: ...ll show DOT MATRIX and if no hardware display is present it will show OSD SETTINGS CLOCK CLOCK ON OFF Factory setting is On The de activation of the clock only applies to the HW clock and not if the c...

Страница 12: ...customer Not affected Feature activation codes if present WEBMEDIA settings unless you specifically choose to reset the contents RESET WEBMEDIA TO FACTORY SETTINGS RESET CI AUTHENTICATIONS RESET CI A...

Страница 13: ...esolution sent to the display DRIVE FREQ tells the driving frequency of the display DRIVE HDCP not applicable SOUND ADJUSTMENTS CHINA SOUND Due to the fact that some especially Chinese broadcasters ar...

Страница 14: ...2 6...

Страница 15: ...N MAX BACKLIGHT 180 SIGNAL INFORMATION INPUT VFREQ 29 97 Hz HTOTAL 858 VTOTAL 525 RESOLUTION 720x480i HDCP NOT POSSIBLE COLOUR SPACE YCbCr BT601 SIGNAL CVBS OUTPUT DISP ID hardcoded values DISP RES 19...

Страница 16: ...2 8 2 8 2 8...

Страница 17: ...Fault flow chart Cannot switch on 3 4 No picture 3 4 No backlight 3 4 Other picture faults than no picture 3 7 Room Awareness does not work 3 8 Cannot switch to standby 3 9 No sound output from intern...

Страница 18: ...is not possible It is necessary to have access to an NTP server to access the BeoPortal from which updates and PUC codes can be downloaded Connection to the NTP server can be checked by a PC connected...

Страница 19: ...ails and you have to reconnect Video Engine is now awake for about 90 seconds where connection read out from System info is possible before Video Engine automatically cuts the connection to ServiceToo...

Страница 20: ...voltage will drop to 1 V and then slowly lower to approx 0 3V due to short circuit of the PCB04 12 V supply Press TV on remote control and look at the standby light Is the green LED solid on or does i...

Страница 21: ...w LTA400HF33 When switching on TV after stand by and backlight is missing or e g is missing after a while and sound is OK Problem may disppear after a new stand by error ocurrung intermittently Check...

Страница 22: ...P18 pin 13 TCON_ON 3 2V OK Replace PCB04 Power Supply Unit Replace PCB01 Video Engine Replace PCB01 Video Engine Replace LCD Confirm signal on L4800 pin 2 OK L4803 IC4804 P121 L4804 IC4805 L4805 IC480...

Страница 23: ...mended values as listed in the appropriate table below OK Reconnect or replace cables See Technical Information on BeoWise on read outs from television and repair hints No Yes DVB S Measurement Minimu...

Страница 24: ...ETTINGS ROOM ADAPTATIONS ON Short circuit on PCB01 P4210 pin 1 and pin 2 Check that the light intensy changes after approx 10 to 15 sec while you alternately 1 hold a hand over the IR field 2 illumina...

Страница 25: ...remote control Using an oscilloscope confirm that pulses are seen on PCB01 P101 pin 4 for each use of the remote control OK Check cable connection between PCB01 P101 and PCB58 P1 OK Replace cable or...

Страница 26: ...oscope and the product are not connected to earth ground Disconnect cable from PCB35 P1 Confirm voltages on PCB04 P4 pin 1 2 12V pin 3 4 GND pin 5 6 12V OK Confirm voltage on PCB01 P142 pin 1 SPK_NTC_...

Страница 27: ...illoscope and the product are not connected to earth ground Disconnect cable from PCB35 P1 Confirm voltages on PCB04 P3 pin 1 2 12V pin 3 4 GND pin 5 6 12V OK Hint Measurement plugs pins and test poin...

Страница 28: ...K Check settings in Connections menu Advanced S P DIF Y N Set to Y Fault symptom No sound from S P DIF source Possible causes PCB01 Video Engine Connect a video source using HDMI or AV plug Is sound O...

Страница 29: ...appropriate source and press Store and Yes Select appropriate set top box from list See select or re select PUC socket Check that the PUC socket selected is connected to the PUC cable Replace PCB01 Vi...

Страница 30: ...s Antenna front PCB81 ANT0 and ANT2 OK Fault symptom Wireless no connection Possible causes PCB81 Wireless circuit Connect an Internet connection cable to the Ethernet socket Is connection to the Inte...

Страница 31: ...le causes CA module Smart Card Customer Service MENU SETTINGS RESET CI AUTHENTICATIONS Does CA card decode Insert CA module correctly See User s Guide on BeoWise Insert smart card correctly Access CA...

Страница 32: ...t 30 sec Disconnect mains to television and to Hotel System box Wait 60 sec Connect mains to television and to Hotel System Wait 3 min Is Hotel System OK In ServiceTool use ATI to upload STI file to t...

Страница 33: ...12V 6 GND GND_P24V P24V P12V_Tcon Mains_fail P5V_SB 18 1 6 17 1 2 7 1 6 P116 P5 P4 P3 P2 10 P18 P3 P116 P4 P18 P5 P2 1 GND Mains_fail N12V 2 1 6 6 1 1 18 1 17 7 GND 1 GND P24V 6 P5V_SB P12V_Tcon P12V...

Страница 34: ...and test points 3 18 3 18 Survey of plugs pins and test points 3 18 PCB49 Backlight LED Driver P3 P1 1 15 49 10 1 IC FT QC I4 I Vout Vout I I3 I2 I1 I5 I6 BL_ERR 12VCC 12V_BLD 24V GND PWM_DIM BL_ON N...

Страница 35: ...repair Picture adjustment 4 2 Speaker adjustment 4 2 ServiceTool 4 2 Considerations before connecting the ServiceTool to the product 4 2 Contents in ServiceTool 4 2 ServiceTool functions 4 2 Final che...

Страница 36: ...onnect the product from the Mains supply when connecting to the ServiceTool Update to newest version of SW and check if the fault situation still occurs Follow the instructions described in the Servic...

Страница 37: ...riting Service Screen serial number Loading production and service database Logging of the above Speaker Driver Repair instructions are given Tools are available for Reading Calibration data in produc...

Страница 38: ...the set it is essential that both terminals of the insulation tester have good contact Slowly turn the voltage control of the insulation tester until a voltage of 2 5 kV and max 10 mA is obtained Main...

Страница 39: ...the surfaces using a dry soft cloth To remove stains or dirt use a soft lint free firmly wrung cloth and a solution of water and mild detergent such as washing up liquid Never use alcohol or other sol...

Страница 40: ...4 6...

Страница 41: ...ice position 1 and 2 5 4 BeoPlay V1 40 in service position 3 5 5 Replace PCB35 ICEpower Amplifier s left or right 5 6 Replace Speaker Box NTC 5 7 Replace speaker units 5 8 Replace PCB81 Wireless circu...

Страница 42: ...ound on a label in the upper right corner on the back of the LCD display BeoPlay V1 40 8200325 s n 6006338321 LCD service upd After replacement of modules Warning Disconnect mains and wait 45 seconds...

Страница 43: ...rvice position the stand or bracket used must be released and pulled out Place product on an ESD mat screen facing down Release lock Pull out stand bracket rod Note Avoid twisting rod and cabinet when...

Страница 44: ...ving access to PCB58 IR Receiver Room Awareness PCB35 ICEpower amplifier Loudspeaker box PCB49 Backlight LED Driver LCD incl T CON Turn product over the top edge Service position 2 giving access to PC...

Страница 45: ...n 3 5 3 Release Stand Bracket Insert two transport pins in the top edge of the product Insert 7 pieces of protection sheets Remove cover for connectors from back part Remove screws Open product by lif...

Страница 46: ...5 6 Replacement of modules Replace PCB35 ICEpower Amplifier s left or right 5 4 BeoPlay V1 40 in service position 1 For each of the amplifiers Disconnect cables Remove screws 4x 2x TX10...

Страница 47: ...les 5 7 Replace Speaker Box NTC On both the amplifiers Diconnect cables 5 4 BeoPlay V1 40 in service position 1 Disconnect 01P142 on PCB01 and move cable away from speaker box Remove screws 4x 35P3 35...

Страница 48: ...isassemble speaker box Remove screws Turn speaker box 180 Remove screws from the appropriate speaker units Remove cable from the woofer Remember to load speaker data via ServiceTool Remove cable from...

Страница 49: ...ay V1 40 in service position 1 Disconnect the three antenna cables using the extraction jig U FL series Note When replacing the cables can be connected arbitrarily Remove nuts Release two levers Gentl...

Страница 50: ...t all external cables Move cables away Remove screws Cable holders are replaced when mounting the new Video Engine 15x TX10 01P130 01P131 01P142 01P120 01P121 01P123 01P101 01P103 Disconnect PCB81 Wir...

Страница 51: ...lace PCB04 Power Supply Unit 5 4 BeoPlay V1 40 in service position 2 Lift protection cover up Remove screws Gently lift PCB04 Remember to remount protection cover after replacement Disconnect cables 1...

Страница 52: ...5 12 Replacement of modules Replace PCB58 IR Receiver Room Awareness 5 5 BeoPlay V1 40 in service position 3 Remove screws Lift cable locking device Disconnect cable 2x TX10 58P1...

Страница 53: ...Replacement of modules 5 13 49P1 ON LCD Replace PCB49 Backlight LED Driver 5 5 BeoPlay V1 40 in service position 3 Disconnect cables Note Cable locks Remove screws 4x TX10...

Страница 54: ...CN1 W30 K and L from T CON Note White cable with red mark towards T CON connectors Move cables away from LCD Remove screws Remove side brackets Loosen all relevant EMC tape Remove screws Remove top br...

Страница 55: ...colours Black white Front Cover colours Dark grey green red silver yellow ENVIRONMENTAL Mains voltage 100 to 240 VAC 47 to 63 Hz Power consumption Typical IEC 62087 2 ed 86 W Standby 0 4 W Peak Lumina...

Страница 56: ...470 to 858 MHz DVB C 48 MHz to 862 MHz Band 3 4 5 IF Bandwidth 8 MHz Auto tuning 110 to 858 MHz DVB S2 10700 to 12750 MHz IF Bandwidth 950 to 2150 MHz Auto tuning 174 to 230 MHz and 470 to 858 MHz CO...

Страница 57: ...movies from NAS via UPnP Software update PUC table download allowing for the control of a set top box with the Bang Olufsen remote control Digital Video Connections 5 HDMI free configurable Digital So...

Страница 58: ...75 female Ethernet 10 100 Mbit s RJ45 socket IEEE 802 3 2008 IEEE 802 3 2008 Pin 1 TD RD Pin 2 TD RD Pin 3 RD TD Pin 4 Terminate Pin 5 Terminate Pin 6 RD TD Pin 7 Terminate Pin 8 Terminate USB USB A...

Страница 59: ...D Pin 7 USB D Pin 8 GND Shield Data GND CTRL2 PUC 1 A B IR blaster Hotel Primary Pin 1 I O 2 digital in out analogue in Pin 2 For future use Serial Tx 0 RS232 wake up Pin 3 For future use Serial Tx 0...

Страница 60: ...L 1 to PL3 3 x Output Power Link Pin 1 Overload Pin 2 Data Pin 3 Signal GND Pin 4 Speaker on off Pin 5 Power up Pin 6 Audio R out Pin 7 Signal GND Pin 8 Audio L out Shield Data GND Subject to change w...

Страница 61: ...s Dolby Digital 5 1 Dolby Digital 6 1 EX DTS 5 1 DTS ES 6 1 matrix DTS ES 6 1 discrete AAC HDMI 576 i 16 9 16 9 HDMI 576 p 4 3 576p 4 3 4 HDMI 576 p 16 9 16 9 HDMI 720 50p 720p 1280 720 74 25 MHz HDMI...

Страница 62: ...6 8...

Страница 63: ...itch Front End Processor FEP Digital Sound Engine DSE Post processing Analogue I O WLAN LCD Speaker box PSU IR Receiver Room Awareness ICEpower Amplifier 12V 5V_SB 24V 12V_TCON 12V Video Engine VE 1 0...

Страница 64: ...7 2 7 2 7 2...

Страница 65: ...N12V P12V P12V GND GND 6 6pins 72xxxxx 6 5 4 3 2 1 Tongue Plug 7500017 P3 GND 1 1pins 1 Plug Tongue P3 GND 7500017 1 1pins 1 PS_MAINS_FAIL_N PS_ON PS_UP_FAN_CTRL PS_PSU_ERR PS_BLV_ON PS_TCONV_ON GND...

Страница 66: ...A 9054 9056 2 2 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 4 4 4 4 4 6 6 6 6 6 6 6 6 6 6 6 6 1 1 5 7 7 7 7 7 7 6 6 6 6 8 9 8 9 6 6 6 6 8 9 8 9 6 6 6 6 6 6 6 6 17 14 14 14 12 12 12 12...

Страница 67: ...10137 Spring f stand 1 9062 2810152 Spring f stand 2 9063 3030163 Top hinge 9064 1605313 Fabric frame silver 1605317 Fabric frame green 1605324 Fabric frame red 1605331 Fabric frame yellow 1605349 Fab...

Страница 68: ...Back up suitcase V1 40 1 0 T2 C 3395714 Back up suitcase V1 40 1 0 T2 C S2 Parts not shown 3376597 Tape kit black white 3390677 Set of transport sheets BeoPlay V1 40 7221263 Plug adaptor f plug iec s...

Страница 69: ...Available parts Floor Stand 4724 8 4 Floor Stand 4724 1472413 Silver 9540 3103275 Foot 3393709 Packing Guide Can be downloaded from the Retail System BeoWise 9540 9540 9540 9540 Not for sale...

Страница 70: ...able Stand 4725 1472513 Silver 9550 3103439 Foot 9551 3103438 Rear foot 9552 3390342 Set of accessories 3393698 Packing Guide Can be downloaded from the Retail System BeoWise 9552 Not for sale 9550 95...

Страница 71: ...46 Set of accessories for cable 1 2058154 Screw 3 x 4mm 2 2058155 Screw 3 x 10mm 2576381 Adjustment plate set 3950095 Cable manager 2M black 3393696 Packing Guide Can be downloaded from the Retail Sys...

Страница 72: ...Silver long 9570 3153666 Mounting plate 1 pcs 9571 2700316 Wheel w wire 1 pcs 2700320 Wheel w long wire 1 pcs 9572 3390470 Set of accessories 9573 2851290 Stick top 9574 2851285 Stick bottom Guide Ca...

Страница 73: ......

Страница 74: ...Bang Olufsen DK 7600 Struer Denmark 3538230 14 07 353823014070000...

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