Each Bang & Olufsen product purchased from an
authorised Bang & Olufsen retailer carries a
guarantee against defects in workmanship and
materials. The guarantor is the authorised Bang &
Olufsen retailer or subsequently the national
Bang & Olufsen representative. The guarantee
period is 36 months.
The guarantee covers the repair costs (i.e. spare
parts and labour costs) for the product. The
guarantee also covers accessories.
As Bang & Olufsen phone products only function
in the country for which they were produced, the
guarantee only applies in that country. This is due
to the variations in transmission systems and legal
requirements from country to country.
The guarantee does not cover damage due to
accidents, including damage by lightning, fire,
water and transport damage, misuse or
negligence. Bang & Olufsen is not responsible for
any indirect loss, including any consequential loss.
The guarantee does not cover transport costs or
the replacement of batteries.
The guarantee is annulled if the product is
repaired or modified other than by a person
authorised by Bang & Olufsen or if the serial
number has been removed from the product.
For the guarantee to be valid, a document is
required stating the following:
– Product name and type number
– Serial number
– Date of purchase/delivery
– Guarantee period
– Stamp and signature of an authorised Bang &
Olufsen retailer
Conditions of the guarantee
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