20
Power Drive & Roll-A-Pro
®
installation instructions
Symptom
Possible cause
Remedy
The opener does
not work from the
transmitter
The opener does not have power
The battery in the transmitter is flat
Transmitter does not contain
Tri-Tran
+
Technology
The opener has been put into
“Vacation Mode”
The transmitter button is not
programmed to operate the door.
Door Code LED is flashing yet the
opener is not working.
Plug a device of similar voltage (e.g. a hairdryer)
into the power point and check that it is OK
Replace the battery
Check that the transmitter has grey buttons and
the model number on the back displays V2.
Contact dealer for support if otherwise.
Turn off “Vacation Mode”
(Section 14)
Code in the transmitter
Ensure the correct button on the transmitter is
being pressed.
One transmitter works
but the other/s do not
Faulty transmitter
Flat battery
Replace transmitter
Replace battery
The motor is running
but the door remains
stationary
The opener is disengaged
Re-engage the opener
The transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery life is exhausted
Position of the transmitter in the
motor vehicle
Make sure you can see the door when you use
the transmitter.
Check the battery status by pressing a button
(flashing or no light requires battery to be
changed)
Aim the transmitter through the windscreen.
The Courtesy light
does not work
LED has failed
Change LED.
The door reverses for
no apparent reason
This may occur occasionally from
environmental conditions such as
areas that are windy, dusty or have
extreme temperature changes.
If Safety beams are installed they
may be partially obstructed.
Ensure the door runs smoothly before increasing
the force pressure.
Ensure the beam path is not obstructed. Check
the Alignment.
The door stops or
moves very slowly.
Garage door in poor condition e.g.
springs may be broken.
(Optional Battery Back Up
Accessory) The batteries may have
little OR no charge
Check the door’s operation.
Connect mains power and leave the batteries to
charge. The batteries may take 24 to 48 hours to
reach their maximum charge capacity.
21. Troubleshooting
