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Diamond PD Power Drive : Instruction 

Manual

13

Controll-A-Door

®

 Diamond PD & Roll-A-Pro

TM

 Home Owner’s Manual

© Copyright 2014 B&D Doors

9. Troubleshooting Guide

If You Need a Service Call

If the opener needs a service please call the dealer who installed the garage door opener (their contact details 

are usually on a sticker on the back of your garage door). For product assistance contact 13 62 63 within Australia.

Symptom

Possible cause

Remedy

The SERVICE LED has 

started to flash and is 

beeping numerous times

A Fault has been detected. The 

fault will be active each time an 

attempt is made to operate the 

door.

Record opener function in (Fig 9.1) 

then press the LIMIT SET button 

once to reset the opener. If the fault 

continues to be tripped contact your 

dealer for support.

The Open (Green) LED 

and Close (Red) LED are 

flashing alternatively

Opener is overloaded

Discontinue use and Contact your 

dealer for support.

The Open (Green) LED 

continues to flash

Door obstructed when opening

Clear away any obstructions and 

test door opens correctly. (If door is 

damaged, contact your dealer).

The Close (Red) LED 

continues to flash

Door obstructed when closing

Limits may be cleared

Clear away any obstructions and 

test door closes correctly. (If door is 

damaged, contact your dealer).

Remove all power sources (including 

the battery backup). Wait till all lights 

are out (10-15 secs), then reconnect 

power. If Red LED is flashing, 

limits are not set. Contact dealer 

immediately and discontinue use.

BEFORE CALLING

 you should have the following information to assist in providing the appropriate service:

1.  Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?

2.  What is the current light status on the opener? 

3.  Manually disengage the door (Section 6.1).  

How easy is it to manually open and close the door?

4.  What model is the opener? (Model no. information is located at the rear of the opener)

5.  Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)

6.  When was it installed? (If known)

Symptom

Possible cause

Remedy

The opener does 

not work from the 

transmitter

The opener does not have power

The battery in the transmitter is flat 

 

Transmitter does not contain  

Tri-Tran

+

 Technology

The opener has been put into 

“Vacation Mode” 

 

The transmitter button is not 

programmed to operate the door.

CODE SET LED is flashing yet the 

opener is not working.

Plug a device of similar voltage 

(e.g. a hairdryer) into the power 

point and check that it is OK
Replace the battery (Section 10.5) 

 

Check that the transmitter has grey 

buttons and the model number  

on the back displays V2. Contact 

dealer for support if otherwise. 

Turn off “Vacation Mode”  

(Section 8.3, step e) 

See coding transmitter procedure 

(Section 8.1)

Ensure the correct button on the 

transmitter is being pressed.

The door does not work 

from transmitter or 

operate button

The opener is disengaged

Re-engage the opener  

(Section 6.4)

The transmitter range 

varies or is restricted

Variations are normal depending 

on conditions e.g. temperature or 

external interference

The battery life is exhausted 

Position of the transmitter in the 

motor vehicle

See instructions for correct use of 

transmitter (Section 4)

Refer to battery status (Fig 10.2)

Change the position (Section 4) 

The door reverses for no 

apparent reason

This may occur occasionally from 

environmental conditions such as 

areas that are windy, dusty or have 

extreme temperature changes.  

If Safety beams are installed they 

may be partially obstructed.

Put the door into manual (Section 

6.1, take note of the CAUTION) and 

contact your dealer.

Ensure the beam path is not 

obstructed. If continues, contact 

your dealer.

The door opens but will 

not close

Safety Beam (Optional Accessory) 

not operating correctly

Contact your dealer for support 

The door stops or moves 

very slowly

Garage door in poor condition e.g. 

springs may be broken

(Optional Battery Backup)  

The batteries may have little to no 

charge

Check the door’s operation - see 

monthly maintenance (Section 10.1)

Connect mains power and leave the 

batteries to charge. The batteries 

may take 24 to 48 hours to reach 

their maximum charge capacity.

Date

Time

Number of Beeps

Fig. 9.1

Содержание Controll-A-Door Diamond PD & Roll-A-Pro

Страница 1: ...ontroll A Door Diamond PD Roll A ProTM B D Doors is a division of B D Australia Pty Ltd ABN 25 010 473 971 Doc 161018_00 Part 79127 Released 30 07 2014 Rolling Door Opener Tri Tran TM Home Owner s Manual ...

Страница 2: ... 2 Testing the Open Cycle 9 7 3 Test the Manual Door Operation 9 8 Coding Transmitters 10 8 1 Storing the Transmitter Code 10 8 2 Setting the Courtesy Light 10 8 3 Setting the Vacation Mode 11 8 4 Enabling AUX Output 11 8 5 Setting PET Pedestrian Mode 11 8 6 Erasing Programmed Codes 11 8 Coding Transmitters 11 9 Troubleshooting Guide 12 10 Door Maintenance 14 10 1 Door Maintenance 14 10 2 Lubricat...

Страница 3: ...UTION Place opener in protected area so that it does not get wet Do not spray with water Do not open the protective covers Do not operate opener if cable is damaged CAUTION Emergency access If your garage has no pedestrian entrance door an emergency access device should be installed This accessory allows manual operation of the garage door from outside in case of power failure Entrapment under ope...

Страница 4: ...n the event of a power failure Self Locking There is no need to manually lock your garage door as the opener positively locks the door when closed Service Fault Indicator Flashing LEDs on the control panel easily identify operational problems or service requirements Safety Beam Failure Emergency Close When a safety beam prevents movement due to any reason other than a real obstruction the user can...

Страница 5: ...ce 150N 15kg 150N 15kg Receiver type Multi frequency UHF FM 433 47 433 92 434 37MHz Multi frequency UHF FM 433 47 433 92 434 37MHz Receiver code storage capacity 64 x Tri Tran 4 button Transmitters 8 x Tri Tran 4 button Transmitters Coding System Tri Tran Technology Tri Tran Technology Coding type Non linear encryption algorithm Non linear encryption algorithm Number of code combinations Over 100 ...

Страница 6: ...wing features Refer to Section 8 for full details Turn the courtesy light on and off without operating the door Put the garage door opener into Vacation Mode where it will not respond to any transmitters NOTE Additional transmitters may be purchased at any time For maximum efficiency of your opener your garage door must be in good operating condition An annual service of your garage door by a Deal...

Страница 7: ...lluminates and flashes as the door opens and remains on when the open limit position has been reached 5 SERVICE LED Yellow Indicates when the opener requires service or repairs 6 CODE SET and MINUS Is used for storing or erasing transmitter buttons for door operation Door Status Indicators OPEN LED green CLOSE LED red Beeper Open On Close On Opening Flashing Closing Flashing Door travel stopped Fl...

Страница 8: ...en the door has been disengaged from the opener before re engaging ensure that the door has not been locked by a locking device preferably by lifting the door open to waist height Re engage the opener Fig 6 1 and then press the operate button Then the door will operate as normal CAUTION When the opener is manually disengaged the door is no longer locked To lock the door manually re engage the open...

Страница 9: ...or service 7 3 Test the Manual Door Operation Periodically disengage the opener Section 6 1 and manually operate the door The door must be smooth to operate by hand The force required on the bottom rail should not exceed 15 kg 7 4 Setting the PET Mode position When activated PET mode drives the door to the preset position from the close position a Drive and stop the door at the desired PET mode op...

Страница 10: ... Courtesy Light Although the courtesy light comes on with each operation of the opener it may also be controlled by a transmitter without operating the door a Press the CODE SET button twice the CODE SET LED and courtesy light will both illuminate b Press one of the four buttons on the transmitter for two 2 seconds pause for two 2 seconds then press the same button again for two 2 seconds The CODE...

Страница 11: ...luminate for one second and then go out and the courtesy light will also switch off This indicates the code has been stored d Press the transmitter button to test Fig 8 2 8 6 To Erase Programmed Codes If the CODE SET button is pressed and held for six 6 seconds the CODE SET LED will blink rapidly for one second to indicate that all programmed codes have been erased 8 7 Installation of the Wall Mou...

Страница 12: ...ange varies or is restricted Variations are normal depending on conditions e g temperature or external interference The battery life is exhausted Position of the transmitter in the motor vehicle See instructions for correct use of transmitter Section 4 Refer to battery status Fig 10 2 Change the position Section 4 The door reverses for no apparent reason This may occur occasionally from environmen...

Страница 13: ...lash Door obstructed when opening Clear away any obstructions and test door opens correctly If door is damaged contact your dealer The Close Red LED continues to flash Door obstructed when closing Limits may be cleared Clear away any obstructions and test door closes correctly If door is damaged contact your dealer Remove all power sources including the battery backup Wait till all lights are out ...

Страница 14: ...l sections of the guide tracks with a cloth dampened with mineral turps or methylated spirits 10 3 Door Service and Repair If correct maintenance and servicing are not carried out warranty may be void To keep your door running well it is recommended that your door be serviced by an experienced technician every 12 months or earlier if required Fasterners Check all screws nuts and bolts to ensure th...

Страница 15: ... door does not operate smoothly call your nearest Approved Dealer 10 5 Removing the Battery From the Transmitter Battery Type 3V Lithium Battery CR2032 Use a non metallic object e g pen to remove the battery Fig 10 1 To test the battery is working press and hold a transmitter button Fig 10 2 Light Status Battery Status Solid OK Flashing Requires replacement No light Requires replacement REPLACE BA...

Страница 16: ... of one year from the date of installation where the CAD Diamond PD or Roll A ProTM Product has been installed by B D or its approved distributor b in materials manufacture or workmanship in the Product as follows i for all components of the Product that make up the power head including any track assembly that is attached to a garage door and that are installed by B D or an approved distributor th...

Страница 17: ...uthorised modification to the Product q insects damage damage caused by insects or r non residential use installation of a residential garage door opener in a commercial or industrial premises or in a dwelling other than a single family dwelling 6 STATUTORY GUARANTEES OR WARRANTIES Australia If you are a consumer under the Australian Consumer Law our goods come with guarantees that cannot be exclu...

Страница 18: ...hen entry into the house may be via the garage Wall Button Transmitter Allows you to operate the opener within 10 metres of the door Ideal for mounting inside the house Wireless Keypad The entry keypad allows entry to the garage without using a transmitter Battery Back up The opener has a provision for a Battery Back Up kit that allows continued operation of the door in the absence of mains power ...

Страница 19: ...A Door Diamond PD Roll A ProTM Home Owner s Manual Copyright 2014 B D Doors 13 Service Schedule B D Doors is a division of B D Australia Pty Ltd Phone 13 62 63 Website www bnd com au Year Approx Cycles Date Details 1 3 000 2 6 000 3 9 000 4 12 000 5 15 000 ...

Страница 20: ... s Manual 20 B D Doors is a division of B D Australia Pty Ltd ABN 25 010 473 971 Is your sticking and hard to operate It may be time for a service for more details see section 10 For a service contact your dealer using the details below Dealer ...

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