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APPENDIX A
“PRODUCT WARRANTY”
Specific Product Warranty
Warranty applies to residential applications only
Covered Product
Limited Warranty Period
Exceptions
Pumps
12 Months
From date of first consumer purchase.
Does not include travel charges, removal,
reinstallation, and labour charges.
HOW TO GET WARRANTY SERVICE IN AUSTRALIA OR NEW ZEALAND
Products cannot be returned to BWG without prior approval and a return authorization number that must be applied
on all shipping documents and boxes. Shipments must be via pre-paid freight to the location specified by BWG.
a)
To start the warranty process, please contact the manufacturer of the spa
bath (
tub
)
, the dealer or retail
location you purchased your product from.
b)
You will need to provide the following:
a.
The product
b.
Confirmation, in writing, specifying the nature of the claim
c.
Proof of the date of original purchase
d.
Full contact details, including name and address
e.
The serial number, if applicable
c)
They will collect your information and contact Balboa Water Group for processing the claim
d)
Once received, Balboa Technical Support will contact you
a.
The representative will review the issue with you and collect any additional notes regarding the claim
b.
The technician may also ask you to perform some basic troubleshooting steps to rectify and fix
problems that may not require a visit by a service agent.
c.
If the customer is unwilling to work with the technician over telephone, or can not make arrangements
for a time convenient to them to perform the troubleshooting themselves or by someone else, a
warranty claim cannot be processed.
d.
If the product is under warranty and can not be rectified over the phone, the representative will
determine if the product qualifies for warranty service or warranty part replacement.
e)
Products Under Warranty
a.
For products requiring warranty replacement, Balboa will send out a replacement part at no charge.
b.
For products requiring warranty service, Balboa will make arrangements with in-country service agents
to schedule warranty service at no charge.
f)
Products out of Warranty
a.
For products not under warranty, the customer must make their own arrangements for a service agent
to repair or replace the part at their own cost.
g)
If you need to contact Balboa Water Group
a.
Via Phone at 1-714-384-0384 or toll free in AUS at 1-800-137-879, or
b.
Fax to 1-714-384-0385 or toll free in AUS 1-800-070-3233, or
c.
Email at
h)
Other charges
a.
Freight is at sender’s expense unless otherwise authorized by BWG.
b.
A $50 USD/ 40EUR / 65 AUD hourly fee plus reimbursement of all shipping expenses, if applicable, will
be charged to purchaser for any merchandise returned for inspection that does not reveal defects of
material or workmanship.
US Operations
1382 Bell Avenue, Tustin, California 92780
Tech Support
1-714-384-0384
Main Number
1-714-384-0384 |
Fax Number
1-714-384-0385 |
Inside Sales
1-714-384-0384 |
International Operations
HydroAir International, Roustvej 50, DK-6800 Varde
Main :
(+45) 75 22 46 88 |
Fax : (
+45) 75 22 52 45
© 2012 Balboa Water Group Inc. All rights reserved. Your Single Source Solution.
Disclaimer: Every endeavour has been made to publish the correct details in this data sheet.
No responsibility will be taken for errors, omissions or changes in product specifications.
Balboa Water Group reserves the right to change specifications
.
