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SERVICE AND WARRANTy POLICy
DEALER MANUAL
MM G510.1000
5 SERVICE AND WARRANTY POLICY
Suzhou Bafang Motor Science-Technology Co., Ltd (hereinafter referred to as the BAFANG) guarantees:
During the warranty period, BAFANG gives warranty for products bought from BAFANG or dealers, as
long as the reclamation concerns quality defects caused by the material or manufacture. (This only applies
to BAFANG complete drive systems; BAFANG component parts are not covered by the warranty.)
Warranty Period and Scope
The warranty period starts from the date of leaving factory. It is 30 months for motors, and 18 months
for controllers, displays, sensors and other electrical components.
The following faults are not covered by the warranty:
•
Damage, failure and/or loss caused by refitting, neglect or improper maintenance, use for competiti-
on or commercial purposes; incorrect or improper use or accidents
•
Damage, failure and/or loss due to transport by the purchaser
•
Damage, failure and/or loss on/of the product caused by improper installation, adjustment or repair
•
Damage, failure and/or loss not caused by the material or manufacture, but by incorrect use by the
purchaser
•
Damage, failure and/or loss to the exterior of the product that dooes not affect its function
•
Damage, failure and/or loss caused by repair or installation undertaken by repair bases or dealers
unauthorized by BAFANG
•
Damage, failure or loss caused by normal wear and tear
BAFANG reserves the right to repair or replace faulty components, and is only obliged to repair or replace
them.
If bike manufacturers or dealers encounter quality issues when using or selling BAFANG products, they
can report the purchase order number and serial number of the product to BAFANG service department.
who will check whether the products are under warranty or not. For products under warranty, BAFANG
will provide free repair or give a replacement. If a repair is necessary after the expiry of the warranty
period, BAFANG will invoice component parts, labor cost and shipping. If the BAFANG system needs
repairing on a bike, please contact the bike manufacturer or dealer directly.
If this warranty statement is against a current law at the place of business of the dealer, the legislation
currently in force shall prevail. BAFANG reserves the right to modify the terms without prior announce-
ment.
For more information, please visit the company website: www.szbaf.com
