Outdoor Product Assembly Manual FAQs:
1. Is the wood treated with chemicals? Backyard Discovery uses 100% Chinese Cedar
wood which is naturally bug resistant, decay and rot resistant. To help ensure your
family’s safety, our wood is completely chemical free and we do not use pressure-
treated wood. The stain we use is a top coat using a water-based product that is for
appearance only.
2. How often should the product be stained? Backyard Discovery recommends the
product be stained once each year. A water or oil based stain can be used at the
customer’s discretion.
3. Why does it seem that my product is developing cracks? Wood is a natural material;
no two pieces are exactly alike. Each piece has its own characteristics and
personality and reacts differently to environmental changes. When any wood
product is exposed to the elements, it develops “wood checks”. A check is the radial
separation of the wood fibers running with the grain of the wood. These are caused
by the varying temperature and moisture conditions. A check is not a crack – it does
not affect the strength or durability of the wood or structural integrity of the product.
4. Do Backyard Discovery products come with a warranty? Yes. All Backyard
Discovery products carry a 1-year replacement warranty on all parts for
manufacturer’s defect. Our wood carries a 5 year pro-rated warranty on rot and
decay as well. Please see warranty details for more information.
5. What is the best way to get started assembling the product? Backyard Discovery
recommends taking all the parts out of the boxes and arranging them by part
number before you begin any assembly. This will not only allow faster assembly, but
will also identify any parts that may be missing or damaged so they can be replaced
before assembly. If parts are missing or need replacement, go to
www.backyarddiscovery.com/support.aspx
and follow the prompts to order them.
Next, read the assembly manual and get the tools ready for the job as
recommended in the manual. If the assembly manual is lost or misplaced a new one
can be printed from Backyard Discovery’s website:
www.backyarddiscovery.com
.
6. The 2”x4” boards do not measure 2”x 4”. Why not? In the U.S. it is common practice
to describe lumber dimensions using the rough cut sizes from the saw mill and not
the finished dimensions. Retailers, home stores, etc. all use this accepted practice
for describing lumber dimensions. However, Backyard Discovery products are
designed and constructed using the actual dimensions so everything fits properly
and remains so during the life of the product.
For more information and frequently asked questions, please refer to our website at
www.backyarddiscovery.com
.
