TROUBLESHOOTING TIPS
Internet problems? Let us help you bring back that rocking, high-
speed connection!
DO YOU HAVE INTERNET
CONNECTION?
Check for Power.
Congratulations! Enjoy your
NO
YES
Did you reboot the
modem already?
Did you reset the
modem already?
NO
Power OFF and ON the
modem.
Go back to START.
NO
Disable/Enable Wireless on client
and modem.
Move client closer to modem.
Connect to correct SSID.
Enter the Correct Username and
Password.
Did you restart your client?
Press the Reset button
for 10 seconds.
Go back to START.
NO
Reinsert both ends of the
Ethernet cable to different
ports.
Did you restart your client?
YES
YES
NO
Power OFF and ON
the client (e.g. mobile
or PC).
Go back to START.
B
B
A
ON/OFF Button should be ON.
Reinsert both ends of Power
Adapter.
Check if power outlet is working.
Are the LED lights OFF?
Wait for 2-3 minutes.
Reinsert telephone Jack cable at
both ends (if needed).
Are there any red LED lights?
NO
YES
NO
Go back to START.
Are you connected
wirelessly?
POWER IS
ON
POWER IS OFF
B
A
START
Sorry, it’s time to ask for
help. Please contact our
Talk2Globe specialist.
A
YES
You may enable or disable the
Wireless LAN interface
by ticking
the
Disable Wireless LAN interface
checkbox on the
Wireless
Basict Settings
page.
Click the
Apply Changes
button to save and apply changes.
TO CONFIGURE THE WIRELESS SSID AND NETWORK KEY:
Under the
WLAN
tab, click
Basic
submenu
.
On the
SSID
text box, kindly input your
preferred SSID or Wireless
Network Name.
NOTE: The default Wireless SSID and Wireless Network Key are
found on the device label sticker at the bottom of your modem.
Click
Security
Input your preferred
wireless network password.
You may also change the
wireless security mode
and the
wireless encryption
. You may also opt to enable or disable the
WPS function
of your router in this page as well.
NOTE: The default wireless
Security Mode
is set to WPAPSK and
the Encryption is set to
TKIP/AES.
The
WPS feature
on the other
hand is disabled.
Click the
Apply Changes
button to save and apply changes.
A
C
D
E
D
E
B
under
WLAN
tab. On the
Pre-Shared Key
input box,
GlobeAtHome_Test
