KB351RT User Guide
9
Troubleshooting
Things to Consider
In the unlikely event the keyboard does not work, even after synchronization,
you can try the following options to resolve this problem:
•
If your USB receiver is attached to a USB hub, please install it directly
•
During synchronisation, the keyboard should be located close to the USB
receiver to ensure a successful paring. Also ensure that the immediate vicinity
is ideal for radio transmission. Avoid interferences due to metal surfaces or
other sources of magnetic / wireless interferences.
to the
USB connector of your notebook or desktop.
•
Ensure you are using new batteries. When in doubt, change the batteries as a
precaution, then resume resynchronisation.
Older operating systems will not always automatically recognize USB devices, if
you attach your USB receiver and an error of this effect occurs, please try the
following to solve the problem:
•
Update your operating system to the latest version, by launching ‘Windows
Update or downloading the latest service pack from the Microsoft website.
•
In some cases, your operating may need to reboot after installation of new
hardware & software. Please reboot your computer.
•
Check whether your motherboard BIOS has support for USB keyboards. Some
motherboard manufacturers offer BIOS up-dates for download over the
Internet.
•
Ensure in your system settings that your USB connection is not disabled or
missing from your system’s device manager.