Copyright © 2006 by AZiO Corp. – www.aziocorp.com
29
Troubleshooting
If you experience a problem with your AZiO product, you should take the
following actions in the order specified.
1.
Make sure you have followed all of the instructions in this guide.
2.
Consult the Troubleshooting sections of this guide.
3.
If the issue you are having is still not resolved, contact AZiO Customer
Care by one of the following options:
a)
via LiveChat at our website’s support page,
www.aziocorp.com/support.php
.
b)
via support form from our website at
http://www.aziocorp.com/contact_support.php
.
c)
via telephone at (909) 468-1198.
Troubleshooting for PC Users
Q: The Power will not go on when I turn on the Drive.
A: Make sure all your connections are secure. Make sure you properly connected
the Drive’s internal power cable to the installed hard disk drive.
Q: My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you have an add-on card,
make sure it is working properly and/or update the driver. Make sure you
properly connected the Drive’s internal power cable to the installed IDE drive.
Make sure you have all the latest updates for your operating system. Make sure
your Drive is partitioned and formatted using a file system that is compatible
with your computer.
Q: The drive gives me a “Device cannot start. Code (10).”
A: This is a power issue. Make sure your connections are secure. The other
possibility is that the Drive has malfunctioned and requires service.
Q: I don’t see the Drive in “My Computer”, but it does appear in Device
Manager. (Windows XP & 2000 only)
A: You are probably using a brand new hard drive. You can initialize, partition,
and format unrecognized drives using Disk Management in Windows 2000/XP.
Q: How do I use Disk Management for Windows 2000/XP?
A: Under Windows 2000/XP, you need to use the utility called Disk Management.
Using Disk Management You might need to be logged on as an administrator or
a member of the Administrators group in order to perform some tasks. Disk
Management is a system utility for managing hard disks and the partitions or
volumes that they contain. With Disk Management, you can initialize new disks,
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