Smoke machine and DMX troubleshooting
If you have a problem with your device, please consult the troubleshooting section for possible solutions. If,
after consulting this section, the problem remains unresolved, please contact your dealer for more
information and/or help.
This troubleshooting section contains information on how to solve the most common smoke machine and
DMX-related problems, but it does not and cannot cover every eventuality. It is possible that you won't find
your problem, cause and solution in this section due to differences between various connecting devices.
Problem
Possible cause
Solution
The device can not be
turned on.
A fuse is blown
Check the fuse to rule out if it is blown or not. If it
is blown, replace it with a new fuse of the same
type and class.
Power cable not plugged in
Check if the power cable is properly connected to
the device andplugged into an active power
socket.
The device is not
reacting to DMX signals
Incorrect DMX start address
Check if the device has been set to the correct
DMX start address
DMX controller is on ‘Blackout’ Make sure the ‘Blackout’ function on the DMX
controller is not activated
Make sure the polarity switch
on the DMX controller is set
correctly
Try to reverse the DMX polarity switch on the
DMX controller.
The device is not reacting,
there is no DMX signal
indication
Make sure the XLR cables are connected
properly and are not defective. Replace if
necessary.
The smoke machine
does not produce
smoke
The device is still warming up
Check the status of the smoke machine by means
of the illuminated fluid tank. The machine is
possibly still warming up.
Fluid tank is empty
If you can hear the pump working but the
machine is not producing any smoke, then the
fluid tank might be empty. Check the tank and
add some fluid if necessary.
Smoke machine is clogged
If the smoke output is very low and the smoke
comes out in small, weak puffs, then the machine
could be clogged.
Thermal reset is activated
If there is a technical defect which disables the
heating element from stopping once it reaches
the correct temperature, (the digital thermostat
should shut off), then the thermal reset will
activate and switch off current flowing to the
heating element. This can only be restored
manually by pressing the reset button on the top
of the machine.
If you need to press the reset button several
times to get the machine to work again and again,
something is probably wrong. If this is the case,
turn the machine off completely and contact your
dealer.
The machine produces Machine is cooling down
Shortly after the smoke machine is switched off, it
The information in this user manual is subject to change at any time without notice.
Version: 1.0
Date of creation and author's initials: 29-07-2017 RV
Revision date and author's initials: -