Wireless DMX troubleshooting
If you have any problems with your wireless DMX system, consult this troubleshooting section to solve any
difficulties with your product. If this troubleshooting section does not solve your problem, contact your dealer
for more information and help.
This troubleshooting section contains the most frequent problems and is not a complete collection of possible
faults, defects and solutions. The troubleshooting section applies to the Ayra OSO wireless DMX products. It
is possible that not all the described problems, causes and solutions apply to your situation as details may
vary from product to product.
Problem
Possible Cause
Solution
Transmitter or receiver can not be
turned on
Electrical problem in wall outlet or
splitter box
Check wall outlet or splitter box to
ensure they provide proper voltage
Power adapter not inserted in wall
outlet or splitter box
Plug power adapter into a wall
outlet or splitter box
Power adapter broken
Use another power adapter to
make sure the problem is not
present in the unit. If the adapter is
broken, contact your local dealer
and arrange a new one.
Device broken
Contact your local dealer or a
skilled technician to have the
device fixed or replaced.
No established connection
between transmitter and receiver
One of both devices is not turned
on
Check if the transmitter and
receivers are turned on.
Both devices not set to the same
working ID
Ensure that both the transmitter
and receiver are set to the same
working ID (colour)
No DMX input
Ensure the transmitter is
connected to a proper DMX output
on a lighting console or
Lighting fixtures do not respond to
commands
Receiver not properly connected to
lighting fixtures
Ensure the receiver is properly
inserted and/or connected to a
lighting fixture.
Blackout activated on controller
Make sure the ‘blackout’ feature
on your DMX console is disabled.
Check polarity settings on DMX
controller
Use a cable to connect your DMX
lighting to your console and check
if the right polarity setting has been
selected.
Flickering lights, devices turning to
blackout or automatic mode or odd
fixture behavior
2.4 GHz stability problem
Ensure that the transmitter and
receiver are connected and
positioned in such a way that no
human or object is blocking the
signal path.
Decrease the distance between
the transmitter and receiver
DMX stability problem
Apply a DMX terminator
The information and illustrations shown in this user manual are subject to change without notice.
User manual version: 2.0
Creation date + author initials: 27-01-2016 RV Revision date + author initials: 23-07-2016
