Getting Started – Ubuntu
6 Troubleshooting
6 Troubleshooting
6.1 Status LED error indications
When an AVHS-enabled device fails to connect to the ST server or dispatcher, the device’s Status LED indicator flashes to indicate
the problem:
Indication
Problem
1 amber/off flash
Host or net unreachable. Most likely reasons: no connection to the router, no DHCP server, user not
logged in to the Internet, the ISP only has a limited number of IP addresses available.
2 amber/off flashes
DNS error. A probable reason is that DNS has not been set by DHCP or manual IP configuration.
Consider using an IP address and a DNS name for the ST server in the list of servers in the camera
configuration.
3 amber/off flashes
Connection timed out. The camera cannot reach the ST server. Is there a proxy blocking the traffic? Is
the ST server offline? Can the NAT router handle all connections?
1 amber/green flash
Connection refused. Is the ST server running?
2 amber/green flashes
Connection reset. (ECONNRESET)
4 amber/green flashes
Camera connected, but the system could not register the camera.
5 amber/off flashes
Other error.
Depending on the error, the camera will retry after a few seconds.
6.2 Troubleshooting FAQ
Symptom
Solution
Camera problems
Devices do not connect (shown as
“Not connected” in the admin GUI)
Check the server report (parameters etc)URL, port and brandspec in
/etc/axisstc.conf
(in the camera).
Check the IP addresses, ports and paths in the ST server configuration file.
Verify that the ST server has been started; run
/etc/init.d/stsd_stserver1
start
.
Check that the
initscript
links are in
/etc/rc3.d/
(depending on your system). If
not, the ST server will not start automatically after a server reboot.
Devices connect to AVHS, but
do not register in the database
(camera flashes amber/green)
Check the URL and port to the web portal location in
current/etc/stserver_stserver1.conf
Check the ST server and web server settings in the admin GUI. Are the servers and ports
correct? Do they match the values in
stserver_stserver1.conf
?
Is PHP configured correctly?
Web server problems
No web access, “page not found”
Verify the alias in
webserver1-virtualhost
(Apache). Verify the web server
configuration. Check for a trailing slash “/”.
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