AXIS Q86 Series
Troubleshooting
The IP address is being
used by another device
Disconnect the Axis device from the network. Run the ping command (in a
Command/DOS window, type
ping
and the IP address of the device):
• If you receive:
Reply from <IP address>:
bytes=32; time=10...
this means that the IP address may already be in use by another device on
the network. Obtain a new IP address from the network administrator and
reinstall the device.
• If you receive:
Request timed out
, this means that the IP address is
available for use with the Axis device. Check all cabling and reinstall the
device.
Possible IP address
conflict with another
device on the same
subnet
The static IP address in the Axis device is used before the DHCP server sets a dynamic
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the device.
The
The
The device
device
device cannot
cannot
cannot be
be
be accessed
accessed
accessed from
from
from aa
a browser
browser
browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when
attempting to log in. You may need to manually type
http
or
https
in the browserʼs
address field.
If the password for the user root is lost, the device must be reset to the factory default
settings. See .
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP
address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the
device on the network. Identify the device using its model or serial number, or by the
DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to
.
Certificate error when
using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device must
be synchronized with an NTP server. Go to Settings
Settings
Settings >
>
> System
System
System >
>
> Date
Date
Date and
and
and time
time
time.
The
The
The device
device
device is
is
is accessible
accessible
accessible locally
locally
locally but
but
but not
not
not externally
externally
externally
To access the device externally, we recommend using one of the following applications for Windows
®
:
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to
.
Problems
Problems
Problems with
with
with streaming
streaming
streaming
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client
and the device need to be configured. The TTL (Time To Live) value may need to be
increased.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis
device are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
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