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AXIS Q6045–S PTZ Dome Network Camera

Troubleshooting

Lower frame rate than
expected

See

Performance Considerations, on page 67

.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

.

Lower the image resolution.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See

Technical Specifications, on page 63

.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events, on page 39

.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

Media converter switch

Media converter switch
freezes after hotswapping

The media converter switch does not support hotswapping. Disconnect power from the switch
before swapping cameras. Restart the switch after a failed attempt to hotswap.

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Содержание Q6045-S

Страница 1: ...USER MANUAL AXIS Q6045 S PTZ Dome Network Camera ...

Страница 2: ...SD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Sa...

Страница 3: ...legislation penalties may be applicable for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed ...

Страница 4: ...t 19 Basic Setup 19 Video 20 Video Stream 20 Stream Profiles 21 Camera Settings 22 Overlay 23 Privacy Mask 24 Live View Config 26 PTZ Pan Tilt Zoom 29 Preset Positions 29 Gatekeeper 30 Autotracking 30 Guard Tour 31 OSDI Zones 32 Advanced 32 Control Queue 33 Detectors 34 Shock Detection 34 Motion Detection 34 Object Removed 35 Enter Exit Detector 36 Fence Detector 36 Object Counter 36 Applications ...

Страница 5: ... Reset to Factory Default Settings 57 Multi Connector Cable 58 Troubleshooting 59 Checking the Firmware 59 Upgrading the Firmware 59 Symptoms Possible Causes and Remedial Actions 60 Technical Specifications 63 Media Converter Switch Connectors 66 Performance Considerations 67 5 ...

Страница 6: ...to make sure that all air and humidity is purged from the housing Note The camera housing has an pressure relief valve that limits the filling pressure to 0 5 bar 7 psi During normal use the pressure inside the camera housing may drop below that pressure For full protection make sure that the pressure is above 0 2 bar 3 psi 1 Set the regulator gauge on the gas cylinder to 0 5 bar 7 psi 2 Remove th...

Страница 7: ... not included can be used for local recording with removable storage For more information see Technical Specifications NOTICE NOTICE NOTICE To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Control Button The control button is used for Resetting the product to factory default settings See page ...

Страница 8: ...d network cable STP or an optical fiber cable All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 Important The media converter switch does not support hotswapping Disc...

Страница 9: ...nd LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port Devices Port Status if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window cont...

Страница 10: ...e multicast packages moving between them so that the next media converter switch in line knows the destination of the packages In other words the VLAN tag serves as a VLAN identifier VLAN tagging should only be used when using multiple cameras and media converter switches because forwarding multicast packages with a VLAN tag only serves a purpose when the port is connected to another media convert...

Страница 11: ...wing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the ne...

Страница 12: ...ssword dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on pag...

Страница 13: ...w page For information about how to configure and enable the button see Manual Trigger on page 13 Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config Action Buttons Enable or disable th...

Страница 14: ...ecified users under System Options Security Users With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Cli...

Страница 15: ...uct s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above Iris bar Click on a position on the iris bar to change the degree to which the iris is opened This will disable the product s auto iris To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above Brightness bar Click on a position on the brightne...

Страница 16: ...multaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It...

Страница 17: ...Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The ...

Страница 18: ...reams Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 18 ...

Страница 19: ...r of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 48 3 Date Time See page 48 4 Video Stream See page 20 The Basic Setup menu can be disabl...

Страница 20: ...unter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Video Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle...

Страница 21: ... Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and ima...

Страница 22: ...ons for optimal exposure Exposure Settings Exposure control These settings is used to adapt to the amount of light used Automatic is the default setting and it can be used in most situations The shutter speed is automatically set to produce optimum image quality Use Manual if you have special requirements for the exposure setting and wish to lock it Select the desired exposure time from the drop d...

Страница 23: ...t installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming Date Time Formats in the online help It is also possible to displ...

Страница 24: ...le 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of ...

Страница 25: ...AXIS Q6045 S PTZ Dome Network Camera Video For more information see the online help Important Adding many privacy masks may affect the product s performance 25 ...

Страница 26: ...ur requirements It is possible to define the following features of the Live View page Stream Profile See page 21 Default Viewer for Browser See page 27 Viewer Settings See page 27 Action Buttons These are the buttons described in Controls on the Live View Page on page 13 User Defined Links See page 27 Output Buttons See page 27 26 ...

Страница 27: ...ickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center ...

Страница 28: ...Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O port...

Страница 29: ...sition select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inac...

Страница 30: ...uard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending...

Страница 31: ...OK 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random view order option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For mo...

Страница 32: ...t of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limits ...

Страница 33: ... on page 46 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset positi...

Страница 34: ...rol the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 35 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 40 N...

Страница 35: ...r motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large window and ...

Страница 36: ...nce Detector provides tools to define Area of interest This is a virtual line that is defined to detect objects moving across it Object size Defines the size of the objects that should be detected Sensitivity Use this slidebar to define how sensitive the detection should be Drawing Opacity Use this slidebar to define how transparent the area of interest shape should be Note that this change will n...

Страница 37: ...umentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at ...

Страница 38: ...TZ Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 38 ...

Страница 39: ...rule if network connection is lost or restored This can for example be used to start recording to the SD card Temperature Trigger the rule if the temperature falls outside or inside the operating range of the product This can for example be used to send maintenance notifications Input Signal Digital Input Port Trigger the rule when an I O port receives a signal from a connected device See I O Port...

Страница 40: ... rule according to the selected schedule See Schedules on page 42 Available actions include Day Night Vision Mode Set day mode IR cut filter on or night mode IR cut filter off Output Port Activate an I O port to control an external device Overlay Text Display an overlay text See Using Overlay Text in an Action Rule on page 24 PTZ Control Autotracking Start autotracking See Autotracking on page 30 ...

Страница 41: ... action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period ...

Страница 42: ...f attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multipl...

Страница 43: ... are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To mod...

Страница 44: ...stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording...

Страница 45: ...etting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matc...

Страница 46: ...o Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the use...

Страница 47: ... System Options Security Certificates See Certificates on page 47 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the cli...

Страница 48: ...e displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically Synchronize with NTP Server ...

Страница 49: ...using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 49 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options ...

Страница 50: ...e Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the produc...

Страница 51: ...s Network TCP IP Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options Network TCP IP Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options Security HTTPS For more information see HTTPS ...

Страница 52: ... H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a desti...

Страница 53: ...TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnPTM can be disabled under System Options Network UPnPTM RTP H 264 The RTP port range and multicast settings are configured under System Options Network RTP The RTP port range defines the range of ports from which the video ports are automatically selected For multicast ...

Страница 54: ... ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under Recording Settings Network Share Network share all...

Страница 55: ...o reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router the subnet mask the system time the IEEE 802 1X settings uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with c...

Страница 56: ...list all connections to the product select Critical Warnings Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts NOTICE NOTICE NOTICE Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assista...

Страница 57: ... the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 6 3 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the netw...

Страница 58: ...s Specifications Digital input Connect to pin 8 to activate or leave floating unconnected to deactivate 0 to max 30 V DC Configurable Input or Output 2 blue 7 yellow Digital output Connected to pin 1 when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to max 3...

Страница 59: ... Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www ...

Страница 60: ...address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of t...

Страница 61: ...ith AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC o...

Страница 62: ...n luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of...

Страница 63: ... 60 Hz Frame rate Motion JPEG Up to 25 30 fps 50 60 Hz Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide Dynamic Range WDR manual shutter time compression color brightness sharpness white balance exposure control exposure zones rotation backlight compensation highlight compensation fine ...

Страница 64: ...or Object Removed Hardware Casing Open Fan Heater Network Temperature Input Signal Manual Trigger Virtual Inputs PTZ Autotracking Error Moving Preset Reached Ready Storage Disruption Recording System System Ready Shock Detected Time Recurrence Use Schedule Event actions File upload FTP HTTP network share and email Notification email HTTP and TCP External output PTZ preset guard tour video recordin...

Страница 65: ...121 4 IEC 62236 4 FCC Part 15 Subpart B Class A ICES 003 Class A VCCI Class A C tick AS NZS CISPR 22 Class A KCC KN22 Class A KN24 IEC EN UL 60950 1 IEC EN UL 60950 22 IEC EN 60529 IP66 IP67 ISO 20653 IP6K9K NEMA 250 Type 4X IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 78 IEC 60068 2 14 IEC 60068 2 30 IEC 60068 2 6 IEC 60068 2 27 IEC 60068 2 60 MIL STD 810G 509 5 Weight Camera 5 7 kg 12 6 lb Included a...

Страница 66: ... 12 V DC 1 2 Power out to camera Max load 6 5 A 12 0 13 2 V DC min 70 W 0 V DC 3 0 V DC DC output N a 4 N a Network connector Two 2 pin Ethernet terminal blocks I O terminal connector 2 pin terminal block External Connectors Power connector 2 pin terminal block for power input 2 1 Function Pin Notes Specifications 0 V DC 1 0 V DC DC input 12 V DC 2 Power in from power supply sold separately Max lo...

Страница 67: ...t the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and o...

Страница 68: ...User Manual Ver M1 7 AXIS Q6045 S PTZ Dome Network Camera Date January 2014 Axis Communications AB 2014 Part No 54202 ...

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