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AXIS Q6045-C PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the products web pages.

3. Under

Upgrade Server

, click

Browse

and locate the file on your computer. Click

Upgrade

.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Содержание Q6045-C

Страница 1: ...USER MANUAL AXIS Q6045 C PTZ Dome Network Camera ...

Страница 2: ...countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Volt...

Страница 3: ...a This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot...

Страница 4: ...p the Product 19 Basic Setup 19 Video 20 Video Stream 20 Stream Profiles 21 Camera Settings 22 Overlay 23 Privacy Mask 24 Live View Config 26 PTZ Pan Tilt Zoom 29 Preset Positions 29 Gatekeeper 30 Autotracking 30 Guard Tour 31 OSDI Zones 32 Advanced 32 Control Queue 33 Detectors 34 Shock Detection 34 Motion Detection 34 Object Removed 35 Enter Exit Detector 36 Fence Detector 36 Object Counter 36 A...

Страница 5: ...anced 56 Reset to Factory Default Settings 57 Multi Connector Cable 58 Troubleshooting 59 Checking the Firmware 59 Upgrading the Firmware 59 Symptoms Possible Causes and Remedial Actions 60 Technical Specifications 63 Media Converter Switch Connectors 65 Performance Considerations 66 5 ...

Страница 6: ... Status LED indicator 8 Control button Important Dust and particle buildup could affect the performance of the cooling system To maintain the performance level the outer heat sink in the camera s cooling system may need occasional or regular cleaning See the product s Installation Guide for information on how to access and clean the outer heat sink Connectors and Buttons For technical specificatio...

Страница 7: ...button is used for Resetting the product to factory default settings See page 57 Connecting to an AXIS Video Hosting System service See page 50 To connect press and hold the button for about 1 second until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 50 To connect press and hold the button for about 3 seconds Power Button Press and hold the power button to ...

Страница 8: ...ng a shielded network cable STP or an optical fiber cable All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions See Electromagnetic Compatibility EMC on page 2 for regulatory requirements Important The media converter switch does not support hotswapping Disconnect...

Страница 9: ...relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port Devices Port Status if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door win...

Страница 10: ... multicast packages moving between them so that the next media converter switch in line knows the destination of the packages In other words the VLAN tag serves as a VLAN identifier VLAN tagging should only be used when using multiple cameras and media converter switches because forwarding multicast packages with a VLAN tag only serves a purpose when the port is connected to another media converte...

Страница 11: ...ing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the net...

Страница 12: ...sword dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on pa...

Страница 13: ...se when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config Action Buttons Enable or disable the Gatekeeper by selecting On or Off from the drop down list Read more about the Gatekeeper on page 30 Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions duri...

Страница 14: ...and drag to draw a rectangle surrounding the area to be magnified To zoom out rotate the mouse wheel Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 33 Select a recorded tour and click to play a previously recorded tour and click to stop See Tour Recording on page 31 Sele...

Страница 15: ...AXIS Q6045 C PTZ Dome Network Camera Accessing the Product The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 33 15 ...

Страница 16: ...multaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It...

Страница 17: ...Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The ...

Страница 18: ...reams Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 18 ...

Страница 19: ...r of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 48 3 Date Time See page 48 4 Video Stream See page 20 The Basic Setup menu can be disabl...

Страница 20: ...unter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Video Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle...

Страница 21: ...iable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rat...

Страница 22: ...ons for optimal exposure Exposure Settings Exposure control These settings is used to adapt to the amount of light used Automatic is the default setting and it can be used in most situations The shutter speed is automatically set to produce optimum image quality Use Manual if you have special requirements for the exposure setting and wish to lock it Select the desired exposure time from the drop d...

Страница 23: ...t installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming Date Time Formats in the online help It is also possible to displ...

Страница 24: ... Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seco...

Страница 25: ...AXIS Q6045 C PTZ Dome Network Camera Video For more information see the online help Important Adding many privacy masks may affect the product s performance 25 ...

Страница 26: ...ge 26 Viewer Settings See page 27 Action Buttons These are the buttons described in Controls on the Live View Page on page 13 User Defined Links See page 27 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible t...

Страница 27: ...der licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is avai...

Страница 28: ...utput for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O ports see I O Ports on page 55 28 ...

Страница 29: ...on select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive...

Страница 30: ...uard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending...

Страница 31: ...OK 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random view order option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For mo...

Страница 32: ...t of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limits ...

Страница 33: ...see Users on page 46 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a pres...

Страница 34: ...rol the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 35 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 40 N...

Страница 35: ...r motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large window and ...

Страница 36: ...nce Detector provides tools to define Area of interest This is a virtual line that is defined to detect objects moving across it Object size Defines the size of the objects that should be detected Sensitivity Use this slidebar to define how sensitive the detection should be Drawing Opacity Use this slidebar to define how transparent the area of interest shape should be Note that this change will n...

Страница 37: ...umentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at ...

Страница 38: ...TZ Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 38 ...

Страница 39: ...tifications Input Signal Manual Trigger trigger the rule using the Manual Trigger button in the Live View page see Controls on the Live View Page on page 13 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS use...

Страница 40: ...ction Rule on page 24 PTZ Control Autotracking start autotracking see Autotracking on page 30 Preset Position go to a preset position Guard Tour start a guard tour see Guard Tour on page 31 Record Video record video to a selected storage Send Images send images to a recipient Send Notifications send a notification message to a recipient Send Video Clip send a video clip to a recipient Setting Up a...

Страница 41: ...nline help Fallback Action A fallback action is started if the primary action cannot be started for example if connection to a recipient cannot be established Fallback actions are typically used to send email notifications on failed actions or to upload images to a secondary recipient Recipients Recipients receive media files and notification messages The following recipients are available Recipie...

Страница 42: ...er ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption ...

Страница 43: ...e name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 43 ...

Страница 44: ...stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording...

Страница 45: ...etting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matc...

Страница 46: ...o Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the use...

Страница 47: ... System Options Security Certificates See Certificates on page 47 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the cli...

Страница 48: ...s the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically Synchronize with NTP Server obtains d...

Страница 49: ...using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 49 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options ...

Страница 50: ...he AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis p...

Страница 51: ...the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options Security HTTPS For more information see HTTPS on page 46 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is...

Страница 52: ...nctionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options Network SOCKS For more information see the online help QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resou...

Страница 53: ...ser password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 57 UPnPTM The Axis product includes support for UPnPTM UPnPTM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnPTM can be disabled under Syste...

Страница 54: ... problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recording...

Страница 55: ...reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router the subnet mask the system time the IEEE 802 1X settings uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with cau...

Страница 56: ...list all connections to the product select Critical Warnings Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts NOTICE NOTICE NOTICE Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assista...

Страница 57: ...the power button for about 15 30 seconds until the status LED indicator flashes amber See Hardware Overview on page 6 2 Release the control button but continue to hold down the power button until the status LED indicator turns green 3 Release the power button and assemble the product 4 The process is now complete The product has been reset to the factory default settings If no DHCP server is avail...

Страница 58: ...es Specifications 2 blue Digital input Connect to GND to activate or leave floating unconnected to deactivate 0 to 30 V DC Max load 100 mA Configurable Input or Output 7 yellow Digital output Internal connection to ground when activated floating unconnected when deactivated If used with an external relay a diode must be connected in parallel with the load for protection against voltage transients ...

Страница 59: ...ilable free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for m...

Страница 60: ...a different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type...

Страница 61: ...ith AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC o...

Страница 62: ...changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the ...

Страница 63: ...Hz in HDTV 1080p Frame rate Motion JPEG Up to 30 25 fps 60 50 Hz in HDTV 1080p Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide Dynamic Range WDR manual shutter time compression color brightness sharpness white balance exposure control exposure zones backlight compensation fine tuning o...

Страница 64: ...nter Video access from web browser Camera live view Video recording to file ASF Customizable HTML pages Windows 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup System Integration Management and maintenance AXIS Camera Management tool on CD and web based configuration Configuration of backup an...

Страница 65: ...indows decoder 1 user license Video management software AXIS Camera Companion software included on CD Basic surveillance for small businesses where video is recorded to edge storage AXIS Camera Station sold separately Fully featured surveillance for medium sized installations where video is recorded on a system server For more information and software applications from partners see www axis com pr...

Страница 66: ...ound DC output 2 Power out 12 V DC 50 mA Digital input 0 to 30 V DC Configurable I O 1 Input or Output 3 Digital output transistor open collector Max load 100 mA Max voltage 30 V DC Digital input 0 to 30 V DC Configurable I O 2 Input or Output 5 Digital output transistor open collector Max load 100 mA Max voltage 30 V DC I O terminal connector internal 2 pin terminal block Performance Consideratio...

Страница 67: ...64 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Vi...

Страница 68: ...User Manual Ver M2 2 AXIS Q6045 C PTZ Dome Network Camera Date December 2013 Axis Communications AB 2013 Part No 55239 ...

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