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AXIS Q60 Series

Troubleshooting

Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.

Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

Heavy network utilization due to poor infrastructure affects the bandwidth.

Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.

Need more help?

Useful links

How to assign an IP address and access your device

Contact support

Contact support at

axis.com/support

.

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Содержание Q60 Series

Страница 1: ...AXIS Q60 Series AXIS Q6074 PTZ Network Camera AXIS Q6075 PTZ Network Camera User Manual ...

Страница 2: ...ns 16 Bitrate control 16 Capture modes 16 Privacy masks 16 Overlays 17 Pan tilt and zoom PTZ 17 Streaming and storage 17 Applications 18 Security 18 Troubleshooting 19 Reset to factory default settings 19 Firmware options 19 Check the current firmware 19 Upgrade the firmware 20 Technical issues clues and solutions 20 Performance considerations 21 Need more help 22 Specifications 23 Product overvie...

Страница 3: ... a browser bookmark go to Safari Preferences If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a secure password for the root account on page 3 3 The live view page opens in your browser Verify that no one has tampered wit...

Страница 4: ...tection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview 1 Live view control b...

Страница 5: ...AXIS Q60 Series Get started 6 Settings toggle 7 Settings tabs 5 ...

Страница 6: ...aximum number of focus recall areas is 20 Create a focus recall area 1 Pan tilt and zoom into the area where you would like to have focus As long as the focus recall button shows a plus you can add a focus recall area in that position 2 Adjust the focus 3 Click the focus recall button Delete a focus recall area 1 Pan tilt and zoom into the focus recall area you want to delete The focus recall butt...

Страница 7: ...slow down the shutter speed set max shutter to the highest possible value Set the max gain to a lower value Handle scenes with strong backlight Dynamic range is the difference in light levels in an image In some cases the difference between the darkest and the brightest areas can be significant The result is often an image where either the dark or the bright areas are visible Wide dynamic range WD...

Страница 8: ... is needed for recognition In addition you can try to adjust the following to optimize license plate recognition Shutter speed Gain Zoom Hide parts of the image with privacy masks Create a privacy mask to hide a part of the image 1 Go to Settings Privacy mask 2 Click New Show an image overlay To add an image as an overlay in the video stream 1 Go to Settings Overlay 2 Click Image list 3 Upload an ...

Страница 9: ...lly Show the pan or tilt position as a text overlay You can show the pan or tilt position as an overlay in the image 1 Go to Settings Overlay and click Create overlay 2 Select Text and click Create 3 In the text field type x to show the pan position Type y to show the tilt position 4 Choose appearance text size and alignment 5 The current pan and tilt positions show up in the live view image and i...

Страница 10: ...rd tour go to System Events View and record video To learn more about settings for viewing and recording video see Streaming and storage on page 17 Reduce bandwidth and storage Important If you reduce the bandwidth it can result in loss of details in the picture 1 Go to live view and select H 264 2 Go to Settings Stream 3 Do one or more of the following Turn on the Zipstream functionality and sele...

Страница 11: ...to Settings System Events to set up a rule The rule defines when the camera will perform certain actions Rules can be setup as scheduled recurring or for example triggered by motion detection 2 Select the Condition that must be met to trigger the action If you specify more than one condition for the rule all of the conditions must be met to trigger the action 3 Select which Action the camera shoul...

Страница 12: ...nd set where you want the camera to be directed by creating a preset position Create a rule 1 Go to Settings System Events Rules and add a rule 2 Type a name for the rule 3 In the list of conditions select a video motion detection condition under Application 4 From the list of actions select Go to preset position 5 Select the preset position you want the camera to go to 6 Click Save Record video w...

Страница 13: ...eate a motion detection profile 1 Go to Settings Apps and open AXIS Video Motion Detection 2 Create a profile that covers the entrance of the gate and then save the profile Create a rule 1 Go to Settings System Events and add a rule 2 Name the rule Gatekeeper 3 In the list of conditions under Application select the motion detection profile 4 In the list of actions under Preset positions selectGo t...

Страница 14: ... Go to Settings System Events and add a rule 2 Type a name for the rule 3 In the list of conditions under Device status select Shock detected 4 Click to add a second condition 5 In the list of conditions under Scheduled and recurring select Scheduled event 6 In the list of schedules selet After hours 7 In the list of actions under Recordings select Record video while the rule is active 8 Select a ...

Страница 15: ...ents to create a new recipient 5 Type a subject and a message for the email 6 Click Save Add audio to your recording Edit the stream profile which is used for the recording 1 Go to Settings Stream and click Stream profiles 2 Select the stream profile and click Audio 3 Select the checkbox and select Include 4 Click Save 5 Click Close 15 ...

Страница 16: ... than the expected bitrate to have margins for additional complexity that needs to be captured Average bitrate ABR With average bitrate the bitrate is automatically adjusted over a longer timescale to meet the specified target and provide the best quality on the video stream based on available storage Image quality is decreased uniformly You can still get good image quality when there is activity ...

Страница 17: ... from stopping autotracking to maintain or start a guard tour Autotracking does not follow objects behind privacy masks or in exclude areas You can also set maximum limits so that autotracking only triggers within a certain range in the live view Guard tours A guard tour displays the video stream from different preset positions either in a predetermined or random order and for configurable periods...

Страница 18: ...treams but it will take effect when you start a new stream The Stream profiles settings override the settings from the Stream tab If you request a stream with a specific stream profile the stream contains the settings of that profile If you request a stream without specifying a stream profile or request a stream profile that doesn t exist in the product the stream contains the settings from the St...

Страница 19: ...o to Settings System Maintenance and click Default Firmware options Axis offers product firmware management according to either the active track or the long term support LTS tracks Being on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using ...

Страница 20: ...oubleshooting section at axis com support Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails the device reloads the previous firmware The most common reason is that the wrong firmware file has been uploaded Check that the name of the firmware file corresponds to your device and try again Problems setting the IP address The device is located on a different subnet...

Страница 21: ... the client Check with your network administrator that the multicast addresses used by the Axis device are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation ...

Страница 22: ...s both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived performance and affects frame rate Running multiple AXIS Ca...

Страница 23: ...t Documentation Product overview 1 Multiconnector 2 Part number P N and serial number S N 3 Network connector PoE 4 Power button 5 Dome 6 Control button 7 Status LED indicator 8 SD card slot LED indicators Status LED Indication Unlit Connection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed 23 ...

Страница 24: ... the United States other countries or both Buttons Control button The control button is used for Resetting the product to factory default settings See Reset to factory default settings on page 19 Connecting to an AXIS Video Hosting System service To connect press and hold the button for about 3 seconds until the status LED flashes green Power button Press and hold the power button to temporarily p...

Страница 25: ... green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for the audio out I O terminal connector Use with external devices in combination with for example tampering alarms motion detection event triggering and alarm notifications In addition to the 0 V DC reference point and power D...

Страница 26: ...ating unconnected to deactivate 0 to max 40 V DC Configurable Input or Output 3 6 Digital output Internally connected to pin 1 DC ground when active and floating unconnected when inactive If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to max 40 V DC open drain 100 mA 1 0 V DC 2 DC output 3 3 V max 250 mA A ...

Страница 27: ...User Manual Ver M2 2 AXIS Q60 Series Date October 2019 Axis Communications AB 2019 Part No T10142380 ...

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