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AXIS Q3709-PVE Network Camera

Troubleshooting

Video and image problems, general

Black image with text
indicating inadequate power
supply

Check cables and restart power sourcing equipment.

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

.

Insufficient power

The camera requires a midspan or network switch that supports 30W PoE Class 4. Make sure that
the camera is connected to a 30W port on the network switch.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 33

.

Product does not function

The ambient temperature is
too low. Certain hardware
functions are suspended.

Wait until the product is sufficiently heated.

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Содержание Q3709-PVE

Страница 1: ...AXIS Q3709 PVE Network Camera User Manual ...

Страница 2: ...Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfil...

Страница 3: ...ropean Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this produc...

Страница 4: ...d result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which...

Страница 5: ...the Product 16 Basic Setup 16 Video 17 Set Up Video Streams 17 Stream Profiles 18 Camera Settings 18 Align the Channel Images 20 View Area 20 Overlay 21 Privacy Mask 23 Configure the Live View Page 24 PTZ Pan Tilt Zoom 26 Preset Positions 26 Advanced 26 Control Queue 27 Detectors 28 Camera Tampering 28 Motion Detection 28 Applications 31 Application Licenses 31 Upload Application 31 Application Co...

Страница 6: ...a Table of Contents Reset to Factory Default Settings 51 Troubleshooting 52 Check the Firmware 52 Upgrade the Firmware 52 Symptoms Possible Causes and Remedial Actions 53 Technical Specifications 56 Performance Considerations 57 6 ...

Страница 7: ...erview Hardware Overview 1 Dome cover 2 Ground screw 3 Hook for safety wire 4 Part number P N Serial number S N 5 Network connector 6 Unit holder 3x 7 Status LED indicator 8 Control button 9 Restart button Weather Shield 1 Weather shield top 7 ...

Страница 8: ...fault settings See Connecting to an AXIS Video Hosting System service See page 45 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 45 To connect press and hold the button for about 3 seconds Restart Button Press the restart button to restart the product LED Indicators Note The Status LED can be conf...

Страница 9: ... three IP addresses Login is required for each of the three channels separately 1 Start a web browser 2 Enter the IP address or host name of the Axis product in the browser s Location Address field Any of the three IP addresses will provide access to the product To access the product from a Mac computer OS X go to Safari click on Bonjour and select the product from the drop down list If you do not...

Страница 10: ...word for root is lost the product must be reset to the factory default settings See To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be s...

Страница 11: ...rned on and off automatically If required the fan can be activated manually by clicking the Fan button To show the button go to Setup Live View Config Under Action Buttons select Show fan button and specify the number of minutes the fan should be activated The product s heater is controlled by the ambient temperature and is turned on and off automatically If required the heater can be activated ma...

Страница 12: ...s set up under PTZ Control Queue Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be m...

Страница 13: ... settings Image Appearance and White Balance can be expanded or collapsed to enable individual or common configuration respectively To expand the settings for the individual channels select Expand all channels above the current setting Manual IPv4 Address or Host Name Configuration and UPnPTM Settings require individual input for each channel For these settings all channels are presented on the pa...

Страница 14: ...Panel can be changed and the options disabled to suit specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed a...

Страница 15: ...decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp camera source no Unicast via RTSP axrtsp ip axis media media amp camera source no Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp camera source no Multicast axrtpm ip axis media media amp camera source no QuickTimeTM The following paths can be used rtsp ip axis media media a...

Страница 16: ...ve View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 41 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 41 2 TCP IP See page 44 3 Date Time See page 43 4 Video Stream See page 17 The Basic Setup menu can be disabled fr...

Страница 17: ...he image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream ...

Страница 18: ...e frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefine...

Страница 19: ...enabled for the Automatic and Automatic outdoor options that appear in the White balance drop down list Select one of the options from the drop down list to set the white balance window properties Select Automatic to use the default settings for the Automatic and Automatic outdoor options in the White balance drop down list Select Custom to manually set a reference window for white balance in the ...

Страница 20: ... objects to appear blurry Gain measured in decibel dB is the amount of amplification applied to the image A high gain may provide a better image in low light situations but will increase the amount of image noise Example If storage space or bandwidth is limited try using a lower gain This will reduce image noise and produce smaller image files Day Night The IR cut filter prevents infrared IR light...

Страница 21: ...e a view area to crop out a specific part of the full view Overlay Overlays are used to provide extra information such as forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the name...

Страница 22: ... Transparency Settings page is now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white transparent enter FFFFFF For more examples of hexadecimal values see the online help To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the...

Страница 23: ...eld and enter Motion detected in the Text field when setting up the action rule Note To display text in multiple view areas overlay text must be enabled in each view area Privacy Mask A privacy mask is a user defined area that prevent users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed usi...

Страница 24: ... new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Cont...

Страница 25: ...and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 25 ...

Страница 26: ... preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming Date Time Formats in the online help Set the Home Position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup win...

Страница 27: ...PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 41 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An admi...

Страница 28: ...o send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 33 Motion Det...

Страница 29: ...peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size Hi...

Страница 30: ...t a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended 30 ...

Страница 31: ...hannels Upload Application To upload and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications...

Страница 32: ...To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see 32 ...

Страница 33: ...Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down lis...

Страница 34: ...onnected to buttons in the VMS user interface PTZ Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for exampl...

Страница 35: ... for example be used to validate triggers such as motion detection during product installation and configuration Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 35 To add a recipient 1 ...

Страница 36: ...tification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email ...

Страница 37: ...K To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action ...

Страница 38: ...he Recording time filters according to the product s time zone Date and time settings are configured under System Options Date Time see Date Time on page 43 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordin...

Страница 39: ...y the filters See also Find Recordings on page 38 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis produc...

Страница 40: ...ng the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches...

Страница 41: ...ed the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basi...

Страница 42: ...based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Ser...

Страница 43: ...g request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a s...

Страница 44: ...ssible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Ad...

Страница 45: ...t access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control butto...

Страница 46: ...ddress and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select...

Страница 47: ...s selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not ...

Страница 48: ...o send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status...

Страница 49: ... NAS recommendations see www axis com To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and dat...

Страница 50: ...rk and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs Reports The System Options Support Logs Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Acce...

Страница 51: ...on Most parameters can be set and modified from this page To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and manageme...

Страница 52: ... upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being upgraded and restarted Th...

Страница 53: ...P address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually...

Страница 54: ...een the client and the product need to be configured The TTL Time To Live value may need to be increased No multicast H 264 displayed in the client Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Poor rendering of H 264 images Ensure that you...

Страница 55: ... luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of ...

Страница 56: ...ast Fine tuning of behavior at low light Text and image overlay Privacy mask Capture alignment Pan Tilt Zoom Digital PTZ Preset positions Guard tour Network Security Password protection IP address filtering HTTPSa encryption IEEE 802 1Xa network access control Digest authentication User access log Centralized Certificate Management Cross Origin Resource Sharing Supported protocols IPv4 v6 HTTP HTT...

Страница 57: ...N 62262 IK10 Dimensions 205 x 205 x 172 mm 8 1 x 8 1 x 6 8 in Weight 2 2 kg 4 8 lb including weather shield Included accessories RJ45 Push pull connector IP66 L key Weather shield Installation Guide Windows decoder 3 user license Optional accessories Axis Mounts AXIS PoE Midspans AXIS T8604 Media Converter Switch AXIS T8129 PoE Extender AXIS T8415 Wireless Installation Tool AXIS P8221 Network I O ...

Страница 58: ...lients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client co...

Страница 59: ...User Manual Ver M5 2 AXIS Q3709 PVE Network Camera Date January 2016 Axis Communications AB 2015 Part No 62004 ...

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