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AXIS P8524 Network Camera

Troubleshooting

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 28

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Содержание P8524

Страница 1: ...AXIS P8524 Network Camera User Manual...

Страница 2: ...iliates UPnPTM is a certification mark of the UPnPTM Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also mi...

Страница 3: ...isposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment W...

Страница 4: ...Privacy Mask 20 Configure the Live View Page 21 Detectors 23 Camera Tampering 23 Motion Detection 23 Applications 26 Application Licenses 26 Install Application 26 Application Considerations 26 Events...

Страница 5: ...unit is delivered with a cable To shorten the cable follow these steps 1 Cut the cable to the desired length Measure from the sensor unit 2 Strip the plastic outer coating from the end of the cable 3...

Страница 6: ...tructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 I O Connector Use with external devices in combination with for example tampering alarms motion...

Страница 7: ...page 44 Connecting to an AXIS Video Hosting System service See page 36 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic...

Страница 8: ...the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD or the document A...

Страница 9: ...P connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Create self signed certificate 2 Provide the requested information and cli...

Страница 10: ...about how to enable and configure output buttons see page 22 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the...

Страница 11: ...top button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen but...

Страница 12: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for li...

Страница 13: ...s product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when...

Страница 14: ...te ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above...

Страница 15: ...ve View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to...

Страница 16: ...tangle or enter the number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select P...

Страница 17: ...ay bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary over...

Страница 18: ...to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Enable Backlight compensation Enable this option if a bright s...

Страница 19: ...e width as the video image To automatically scale the image to the resolution used by the Axis product select the option Scale with resolution from the Transparency Settings page which is displayed wh...

Страница 20: ...nnot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if t...

Страница 21: ...ent JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommende...

Страница 22: ...rame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View p...

Страница 23: ...mail select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampe...

Страница 24: ...parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of win...

Страница 25: ...low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detect...

Страница 26: ...ation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For in...

Страница 27: ...Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Se...

Страница 28: ...ement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 24 2 Go to System Options Storag...

Страница 29: ...product installation and configuration Storage Available Trigger the rule when the storage device is unmounted or removed This can for example be used to send maintenance notifications Full Trigger th...

Страница 30: ...Images A network share can also be used as a storage device for recorded video Go System Options Storage to configure a network share before setting up a continuous recording or an action rule to reco...

Страница 31: ...nce pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down...

Страница 32: ...with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska Fi...

Страница 33: ...o technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication...

Страница 34: ...he CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a cert...

Страница 35: ...me host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 4...

Страница 36: ...y and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings ar...

Страница 37: ...ess and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the...

Страница 38: ...elected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a p...

Страница 39: ...stem Options Network SNMP page Depending on the level of security required select the version on SNMP to use Traps are used by the Axis product to send messages to a management system on important eve...

Страница 40: ...there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for person...

Страница 41: ...attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network For information about reference NAS devices go to www axis com products cam_compani...

Страница 42: ...port Click Restore to reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router the subnet mas...

Страница 43: ...rameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently a...

Страница 44: ...m the support pages on www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardwar...

Страница 45: ...o your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgr...

Страница 46: ...tic IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct prot...

Страница 47: ...rowser Go to Setup Live View Config and select Java applet under Default viewer Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually...

Страница 48: ...stem Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events...

Страница 49: ...JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Compression color brightness sharpness contrast white balance exposure value exposure control exposure zones backlight co...

Страница 50: ...2008 Server 2012 and Windows 8 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Data streaming Event data System Integration Built in Installation aids Pixel coun...

Страница 51: ...ear warranty and AXIS Extended Warranty option see www axis com warranty Connectors I O Connector 4 pin terminal block for Auxiliary power DC output Digital Input Digital Output 0 V DC 4 3 2 1 Functio...

Страница 52: ...PU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images contai...

Страница 53: ...Camera Technical Specifications Running multiple ACAP Applications simultaneously may affect performance If the product includes several camera units running applications on multiple cameras may affec...

Страница 54: ...User Manual Ver M3 13 AXIS P8524 Network Camera Date January 2015 Axis Communications AB 2015 Part No 61861...

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