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AXIS P7210 Video Encoder

Troubleshooting

Checking the

rmware

Firmware is software that determines the functionality of network devices. One of your

rst actions when troubleshooting a problem

should be to check the current

rmware version. The latest version may contain a correction that

xes your particular problem. The

current

rmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

Upgrading the

rmware

When you upgrade the product with the latest

rmware from Axis website, the product receives the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the

rmware.

To upgrade, follow these instructions:

1. Save the

rmware

le to your computer. The latest version of the

rmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the products web pages.

3. Under

Upgrade Server

, click

Browse

and locate the

le on your computer. Click

Upgrade

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Precon

gured and customized settings are saved when the

rmware is upgraded (providing the features are available in

the new

rmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In

UNIX/Linux

, type the following from the command line:

arp -s <IP address> <serial number> temp
ping -s 408 <IP address>

Windows

, type the following from a command/DOS prompt:

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the

Browse

button to select the upgrade

le to use. Then click

Load

to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Содержание P7210

Страница 1: ...USER MANUAL AXIS P7210 Video Encoder ...

Страница 2: ...htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is...

Страница 3: ...Audio Settings 19 Audio Clips 20 Live View Config 21 PTZ Pan Tilt Zoom 24 Preset Positions 24 Advanced 25 Control Queue 25 Detectors 26 Camera Tampering 26 Motion Detection 26 Audio detection 27 Events 28 Setting Up an Action Rule 28 Recipients 29 Schedules 29 Recurrences 29 Recordings 30 Recording List 30 Continuous recording 30 System Options 32 Security 32 Date Time 33 Network 34 Storage 38 Por...

Страница 4: ...nel is used from a stereo signal Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for the audio out SD card slot A standard or high capacity SD card not included can be used for local recording with removable storage For instructions on how to insert and remove an SD...

Страница 5: ...m input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options Ports Devices Note The I O connector is connected to the housing fan heater on delivery and will trigger an input port event to indicate a fan or heater e...

Страница 6: ...full duplex point to point communication Function Pin Notes RS 485 RS 422 RX TX A 1 RS 485 RS 422 RX TX B 2 RX For full duplex RS 485 RS 422 RX TX For half duplex RS 485 RS 485 RS 422 TX A 3 RS 485 RS 422 TX B 4 TX For full duplex RS 485 RS 422 LED indicators LED Color Indication Green Steady for connection to a 100 MBit s network Flashes for network activity Amber Steady for connection to a 10 MB...

Страница 7: ...can be configured to be unlit during normal operation To configure go to Setup System Options Ports Devices LED See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit This can be done under Setup System Options Maintenance 7 ...

Страница 8: ...sed the root password must first be configured for instructions see Set the root password on page 8 4 The product s Live View page appears in your browser Note The layout of the Live View page may have been customized to meet specific requirements Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page Access from the Internet Once c...

Страница 9: ... page If the Axis product has been customized to meet specific requirements not all the items described below will appear in the Live View page The following provides an overview of each available button Controls on the Live View page The Stream Profile drop down list allows you to select a customized or pre programmed stream profile Stream profiles are configured under Video Audio Stream Profiles...

Страница 10: ...specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in the AMC Control Panel AMC Audio controls AMC audio buttons control the speakers and microph...

Страница 11: ...lect the video channel or a PTZ preset position to steer the camera view to the saved position See Preset Positions on page 24 Click the Start Auto Track button to start autotracking directly from the Live View page See Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and ...

Страница 12: ...um of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to al...

Страница 13: ...xis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The f...

Страница 14: ...Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 14 ...

Страница 15: ... have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 32 2 TCP IP See page 34 3 Date Time See page 33 4 Video Stream See page 16 5 Audio Settings See page 19 The Basic Setup menu can be disabled from S...

Страница 16: ...o Video Stream Image See page 16 H 264 See page 17 MJPEG See page 17 Note Video stream can be configured for each channel including quad stream Image You can modify the image resolution and compression and rotate the image from the Image tab Video Audio Video Stream Setting the compression level affects the image quality and bandwidth the lower the compression the higher the image quality with hig...

Страница 17: ...text check box option under Overlay Settings and enter the code b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increas...

Страница 18: ...Image settings Noise reduction Set to On to enable noise reduction Noise reduction may increase the amount of motion blur Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX Application Programming Interface API The Privacy Mask List Video Audio Privacy Mask shows all the masks that are c...

Страница 19: ...ent to the Axis product and played by the speaker connected to the product To send audio the Talk and Microphone buttons in the AMC toolbar must both be enabled Click either button to stop audio transmission Simplex Network Camera microphone only Audio captured by the microphone connected to the Axis product is transmitted from the product to one or more clients For more information about these se...

Страница 20: ...Output An external speaker can be connected to the product s Audio out connector The output can be used with high impedance headphones or connected to another amplifier with speakers Configure the audio output settings under Video Audio Audio Settings Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a l...

Страница 21: ...e 17 Default Viewer for Browser See page 22 Viewer Settings See page 22 Action Buttons These are the buttons described in Controls on the Live View page on page 9 User Defined Links See page 22 Output Buttons See page 22 Default live view video Select the default video source to be displayed in the Live View page from Setup Live View Config This could be one of the 4 video streams or Quad stream S...

Страница 22: ...browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joys...

Страница 23: ...ut for a defined period of time The pulse time can be set as short as 1 100 second and as long as 60 seconds Active Inactive displays two buttons on off The output ports must first be configured under System Options Ports Devices I O Ports See I O Ports on page 39 23 ...

Страница 24: ... saved as a preset position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The pro...

Страница 25: ...TZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 32 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An admin...

Страница 26: ...rom the list of detectors 6 Select the video channel 7 Optionally select a schedule and set additional conditions 8 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been tri...

Страница 27: ...bove falls below or passes the audio alarm level The alarm level can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events Action Rules and set up an action rule see Setting Up an Action Rule on page 28 27 ...

Страница 28: ...vent has occurred Status LED Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send email notifications If multiple conditions are defined all must be met to trigger the action The following example describes how to set up an action rule to send an email if there is movement in the product s field of vi...

Страница 29: ...onnection to the recipient 6 Click OK Schedules An action can be set up to occur on a schedule Included in the list are predefined schedules for after and during office hours weekdays or weekends To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an Act...

Страница 30: ...t the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File S...

Страница 31: ...ording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings 31 ...

Страница 32: ...NVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see the Developer pages at www axis com IP Address Filter IP address filtering is enabled on the System Options Sec...

Страница 33: ...lect the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate Clie...

Страница 34: ...bled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic I...

Страница 35: ...me Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by th...

Страница 36: ...he NAT router is forwarded to the product NAT traversal is configured under System Options Network TCP IP Advanced Note For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is ...

Страница 37: ...o live audio event alarm traffic and management traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options Network SMTP email Enter the host names or IP addresses and port numbers for the primary and second...

Страница 38: ...an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD card The SD SDHC memory card not included is managed on the System Options Storage page Click SD card to open Storage Manageme...

Страница 39: ...he share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports Devices I O Ports The Axis product provides four configurable input and output ports for connection of external devices For i...

Страница 40: ...e to reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router the subnet mask the system time the IEEE 802 1X settings Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to facto...

Страница 41: ...elow Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the produ...

Страница 42: ...see page 42 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options Advanced File Upload Uploaded files are accessed through http ip address local user file name where user is the selected user group viewer operator or administrator for the uploaded file ...

Страница 43: ...e Status indicator flashes amber 4 Release the Control button The process is complete after about 1 minute when the Status indicator turns green The product has been reset to the factory default settings The default IP address is 192 168 0 90 5 Re assign the IP address It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 43 ...

Страница 44: ...w axis com for more information Note Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Emergency recovery procedure If power or network connection is lost dur...

Страница 45: ... the browser s address field The IP address has been changed by DHCP If the product and the client are on the same network run AXIS IP Utility to locate the product Identify the product using its model or serial number Move the Axis product to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using AXIS IP Utility or ARP Ping see the Installation Guide Open the Se...

Страница 46: ...ce considerations on page 50 The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 49 Image degeneration Decrease the GOV length Go to Video Audio Video Stream and select the H 264 tab to modify the GOV length Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller Status ...

Страница 47: ...for the upload of your own files Delete existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance No audio Incorrect setup Check the sound c...

Страница 48: ...ncoder Troubleshooting Storage and disk management problems Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount 48 ...

Страница 49: ...ame rate resolution Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Compression color brightness contrast Rotation 90 180 270 Aspect ratio correction Mirroring of images Text and image overlay Privacy mask Enhanced deinterlace filter Video termination Anti aliasing Temporal noise filtering Audio streaming Two way full duplex and half duplex mic line input 1 line output Two...

Страница 50: ... external inputs outputs terminal blocks 4x RS 485 422 full duplex terminal blocks 1x DC input terminal block Local storage 4x microSD SDHC Operating conditions 0 50 C 32 122 F Humidity 20 80 RH non condensing Approvals EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN61000 6 1 EN61000 6 2 FCC Part 15 Subpart B Class B ICES 003 Class B VCCI Class B C tick AS NZS CISPR 22 KCC Class B UL IEC EN...

Страница 51: ...simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 51 ...

Страница 52: ...User Manual Ver M1 9 AXIS P7210 Video Encoder Date October 2011 Axis Communications AB 2011 Part No 44808 ...

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