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AXIS P3715-PLVE Network Camera

Troubleshooting

active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu

.

3. Click

About

.

Upgrade the firmware

Important

Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the product remains connected to the power source throughout the upgrade process.

Note

When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading the
firmware. To find the latest firmware and the release notes, go to

axis.com/support/firmware

.

1. Download the firmware file to your computer, available free of charge at

axis.com/support/firmware

.

2. Log in to the product as an administrator.

3. Go to

Settings > System > Maintenance

. Follow the instructions on the page. When the upgrade has finished, the

product restarts automatically.

AXIS Device Manager can be used for multiple upgrades. Find out more at

axis.com/products/axis-device-manager

.

Technical issues, clues and solutions

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

.

Problems upgrading the firmware

Firmware upgrade failure

If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.

Problems after firmware
upgrade

If you experience problems after a firmware upgrade, roll back to the previously installed version
from the

Maintenance

page.

22

Содержание P3715-PLVE

Страница 1: ...AXIS P3715 PLVE Network Camera User Manual ...

Страница 2: ...istance connections 16 View area 16 Remote focus and zoom 16 Privacy masks 16 Overlays 16 Streaming and storage 17 Applications 19 Security 20 Troubleshooting 21 Reset to factory default settings 21 Remove reflections in image 21 Firmware options 21 Check the current firmware 22 Upgrade the firmware 22 Technical issues clues and solutions 22 Performance considerations 24 Need more help 24 Specific...

Страница 3: ...onjour as a browser bookmark go to Safari Preferences If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 3 The live view page opens in your browser Verify that no one has tamper...

Страница 4: ...ction for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview 1 Live view control bar...

Страница 5: ...AXIS P3715 PLVE Network Camera Get started 7 Settings tabs 5 ...

Страница 6: ...ou don t select an autofocus area the camera focuses on the entire scene We recommend that you focus on a static object 3 Click Autofocus 4 To fine tune the focus use the focus slider Select exposure mode There are different exposure mode options in the camera that adjusts aperture shutter speed and gain to improve image quality for specific surveillance scenes Go to Settings Image Exposure and se...

Страница 7: ...he image colors are maintained for longer but there will be more image blur due to low light noise Reduce noise in low light conditions To reduce noise in low light conditions you can adjust one or more of the following settings Adjust the trade off between noise and motion blur Go to Settings Image Exposure and move the Blur noise trade off slider toward Low noise Set the exposure mode to automat...

Страница 8: ...the difference between the darkest and the brightest areas can be significant The result is often an image where either the dark or the bright areas are visible Wide dynamic range WDR makes both dark and bright areas of the image visible Image without WDR Image with WDR Note WDR might cause artifacts in the image 1 Go to Settings Image Wide dynamic range 2 Turn on WDR 3 Use the Local contrast slid...

Страница 9: ...ra 90 or 270 Note Make sure to aim IR LEDs away from walls or weathershields 2 If the device doesn t have automatic rotation of the view log in to the webpage and go to Settings System Orientation 3 Click 4 Rotate the view 90 or 270 Find out more at axis com axis corridor format Improve facial recognition To better recognize the face of a person passing by the camera you can set the optimal pixel ...

Страница 10: ...cted to appear You can then see the number of pixels represented by the sides of the rectangle Note You can use an object of a known size in the view as a reference to decide how much resolution is needed for recognition In addition you can try to adjust the following to optimize license plate recognition Shutter speed Gain Zoom Hide parts of the image with privacy masks You can create one or seve...

Страница 11: ... select AXIS Video Motion Detection 12 In the list of actions select Use overlay text 13 Select a view area 14 Type Motion detected 15 Set the duration 16 Click Save Note If you update the overlay text it will be automatically updated on all video streams dynamically View and record video To learn more about settings for viewing and recording video see Streaming and storage on page 17 Reduce bandw...

Страница 12: ...ions and actions The conditions can be used to trigger the actions For example the device can start a recording or send an email when it detects motion or show an overlay text when it records Trigger an action 1 Go to Settings System Events to set up a rule The rule defines when the camera will perform certain actions Rules can be setup as scheduled recurring or for example triggered by motion det...

Страница 13: ...f the lens is sprayed covered or rendered severely out of focus 3 Set a duration for Trigger after The value indicates the time that must pass before an email is sent Create a rule 1 Go to Settings System Events Rules and add a rule 2 Type a name for the rule 3 In the list of conditions select Tampering 4 In the list of actions select Send notification to email 5 Select a recipient from the list o...

Страница 14: ... Interface between your device and the PoE switch which provides power 1 Connect the Axis network video device 1 and the AXIS T61 Audio and I O Interface 2 with a PoE cable 2 Connect the AXIS T61 Audio and I O Interface 2 and the PoE switch 3 with a PoE cable Once the devices are connected an audio tab becomes visible in the settings for your Axis network video device Go to the audio tab and turn ...

Страница 15: ...ergent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 15 ...

Страница 16: ... image information Remote focus and zoom The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer It is a convenient way to ensure that the scene s focus viewing angle and resolution are optimized without having to visit the camera s installation location Privacy masks A privacy mask is a user defined area that covers a part of the monito...

Страница 17: ...y more than 80 compared to the Motion JPEG format and by as much as 50 compared to the MPEG 4 standard This means that less network bandwidth and storage space are required for a video file Or seen another way higher video quality can be achieved for a given bitrate How do Image Stream and Stream profile settings relate to each other The Image tab contains camera settings that affect all video str...

Страница 18: ... automatically adjusted over a longer timescale This is so you can meet the specified target and provide the best video quality based on your available storage Bitrate is higher in scenes with a lot of activity compared to static scenes You are more likely to get better image quality when needed when using the average bitrate option You can define the total storage required to store the video stre...

Страница 19: ...s To find the user manuals for Axis applications go to axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment AXIS People Counter AXIS People Counter is a...

Страница 20: ...Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated and there are no settings you can change To learn more about TPM go to axis com press center media resources white papers 20 ...

Страница 21: ...e product It is also possible to reset parameters to factory default through the web interface Go to Settings System Maintenance and click Default Remove reflections in image Depending on the camera surroundings high intensity on one or several IR LEDs can cause reflections in the image To mitigate this reduce the IR intensity of the LEDs 1 Go to Settings Image 2 Turn on Allow illumination 3 Turn ...

Страница 22: ...he latest firmware in the active track the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To find the latest firmware and the release notes go to axis com support firmware 1 Download the firmware file to your computer available free of charge at axis com support firmware 2 Log ...

Страница 23: ...m a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Device Manager to locate the device on the network Identify the device using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions go to axis com support The device is accessible locally but not e...

Страница 24: ...fferent streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wherever possible to maintain a high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which i...

Страница 25: ...nsert and remove the card Risk of data loss and corrupted recordings Do not remove the SD card while the product is running Unmount the SD card from the product s webpage before removal This product supports SD SDHC SDXC cards For SD card recommendations see axis com SD SDHC and SDXC Logos are trademarks of SD 3C LLC SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the Unit...

Страница 26: ...User Manual Ver M2 2 AXIS P3715 PLVE Network Camera Date March 2020 Axis Communications AB 2020 Part No T10148459 ...

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