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AXIS P1375 Network Camera

Troubleshooting

Troubleshooting

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 3

.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

The installation and management software tools are available from the support pages on

axis.com/support

It is also possible to reset parameters to factory default through the web interface. Go to

Settings > System > Maintenance

and

click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click

About

.

14

Содержание P1375

Страница 1: ...AXIS P1375 Network Camera User Manual...

Страница 2: ...8 About view area 8 Handle scenes with strong backlight 9 About overlays 9 Make the camera show a text overlay when it detects motion 9 Choose video compression format 10 Reduce bandwidth and storage...

Страница 3: ...microphone 4 Zoom puller 5 Lock screw for focus ring 6 Focus ring 7 Power connector DC 8 T92G20 connector 9 Control button 10 RS485 422 connector 11 I O connector 12 i CS connector compatible with P...

Страница 4: ...rmware To make sure that the device has its original Axis firmware or to take full control of the device after a security attack 1 Reset to factory default settings See Reset to factory default settin...

Страница 5: ...AXIS P1375 Network Camera Find the device on the network 3 Click Create login The password has now been configured 5...

Страница 6: ...u use a DC iris lens select Generic DC Iris 6 For the changes to take effect you need to restart the device Go to System Maintenance and click Restart 7 Adjust the zoom and focus Hide parts of the ima...

Страница 7: ...t between the following exposure modes For most use cases select Automatic exposure For environments with certain artificial lighting for example fluorescent lighting select Flicker free Select the sa...

Страница 8: ...era s live view around the area of interest for example where the faces of passing persons are expected to appear You can then see the number of pixels represented by the sides of the rectangle Note Y...

Страница 9: ...an image where either the dark or the bright areas are visible Wide dynamic range WDR makes both dark and bright areas of the image visible 1 Go to Settings Image 2 If required turn on WDR under Wide...

Страница 10: ...for the Opus audio codec the Motion JPEG stream is always sent over RTP Motion JPEG or MJPEG is a digital video sequence that is made up of a series of individual JPEG images These images are then di...

Страница 11: ...GOP and set a high GOP length value Increase the compression Turn on dynamic FPS Note Web browsers do not support H 265 decoding Use a video management system or application supporting H 265 decoding...

Страница 12: ...ect what Trigger must be met to trigger the action If you specify more than one trigger for the action rule all of them must be met to trigger the action 3 Select which Action the camera should perfor...

Страница 13: ...ions for Axis products To find out more about available applications downloads trials and licenses go to axis com applications To find the user manuals for Axis applications go to axis com Note Severa...

Страница 14: ...ctory default through the web interface Go to Settings System Maintenance and click Default Firmware options Axis offers product firmware management according to either the active track or the long te...

Страница 15: ...grade fails the device reloads the previous firmware The most common reason is that the wrong firmware file has been uploaded Check that the name of the firmware file corresponds to your device and tr...

Страница 16: ...or if the router settings between the client and the device need to be configured The TTL Time To Live value may need to be increased No multicast H 264 displayed in the client Check with your network...

Страница 17: ...files can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the prod...

Страница 18: ...red if network connection is unavailable or lost Red Firmware upgrade failure Network LED Indication Green Steady for connection to a 1 Gbit s network Flashes for network activity Amber Steady for co...

Страница 19: ...has the following audio connectors Audio in pink 3 5 mm input for a mono microphone or a line in mono signal Audio out green 3 5 mm output for audio line level that can be connected to a public addre...

Страница 20: ...lay connect a diode in parallel with the load to protect against voltage transients 0 to max 30 V DC open drain 100 mA Input 2 5 Digital input or Supervised input Connect to pin 1 to activate or leave...

Страница 21: ...simplex Four wire RS422 full duplex point to point communication Function Pin Notes RS485B alt RS485 422 RX B 1 RS485A alt RS485 422 RX A 2 RX pair for all modes combined RX TX for 2 wire RS485 RS485...

Страница 22: ...User Manual Ver M1 9 AXIS P1375 Network Camera Date March 2019 Axis Communications AB 2019 Part No T10135685...

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