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AXIS P1347–E Network Camera

Troubleshooting

Checking the

rmware

Firmware is software that determines the functionality of network devices. One of your

rst actions when troubleshooting a problem

should be to check the current

rmware version. The latest version may contain a correction that

xes your particular problem. The

current

rmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

Upgrading the

rmware

When you upgrade the product with the latest

rmware from Axis website, the product receives the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the

rmware.

To upgrade, follow these instructions:

1. Save the

rmware

le to your computer. The latest version of the

rmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the products web pages.

3. Under

Upgrade Server

, click

Browse

and locate the

le on your computer. Click

Upgrade

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Precon

gured and customized settings are saved when the

rmware is upgraded (providing the features are available in

the new

rmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In

UNIX/Linux

, type the following from the command line:

Содержание P1347-E

Страница 1: ...USER MANUAL AXIS P1347 E Network Camera...

Страница 2: ...ment has been designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical...

Страница 3: ...files 21 Camera Settings 22 View Areas 24 Overlay 24 Privacy Mask 24 Focus 25 Audio Settings 25 Audio Clips 27 Live View Config 28 PTZ Pan Tilt Zoom 30 Preset Positions 30 Guard Tour 31 Advanced 31 De...

Страница 4: ...AXIS P1347 E Network Camera Table of Contents Symptoms possible causes and remedial actions 53 Technical Specifications 57 Performance considerations 59 4...

Страница 5: ...15 1 SD card slot 2 Microphone 3 Status LED indicator 4 Zoom puller 5 Focus puller 6 Audio in 7 Audio out 8 Network connector PoE 9 Power LED indicator 10 Network LED indicator 11 Control button 12 Ir...

Страница 6: ...eld 3 Product number P N Serial number S N The serial number may be required during the installation 4 Top cover 5 Network camera 6 Housing LED indicator fan and heater 7 Network connector 8 Safety wi...

Страница 7: ...connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for the audio out SD card slot A standard or high capacity SD card not included...

Страница 8: ...PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options Ports Devices Note The I O connector is connect...

Страница 9: ...rts and troubleshooting Note The Status LED can be configured to be unlit during normal operation To configure go to Setup System Options Ports Devices LED See the online help for more information The...

Страница 10: ...Iris configuration shows the current configured iris type 2 Click Edit 3 Select the installed iris lens from the drop down list and click OK Note For iris lenses not listed in the drop down list down...

Страница 11: ...h AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the I...

Страница 12: ...et the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdroppin...

Страница 13: ...esired capture mode from the drop down list and click OK See also Capture Mode on page 22 The Live View page If the Axis product has been customized to meet specific requirements not all the items des...

Страница 14: ...lorer only See AXIS Media Control AMC on page 16 for more information The toolbar displays the following buttons The Play button connects to the Axis product and starts playing a media stream The Stop...

Страница 15: ...ee View Areas on page 24 Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image...

Страница 16: ...um of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicast...

Страница 17: ...Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when requir...

Страница 18: ...ssed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Uni...

Страница 19: ...estricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made bef...

Страница 20: ...24 Privacy mask See page 24 Focus See page 25 Audio settings See page 25 Audio clips See page 27 Video Stream You can define the following video stream settings from Video Audio Video Stream Image See...

Страница 21: ...save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the...

Страница 22: ...OK Changing capture mode when the product has been configured is not recommended as most other settings will be either removed or reset for example 1 Go to Setup Video Audio Camera Settings 2 Select t...

Страница 23: ...ritized and maximum Shutter time is set to a small value motion blur in the image is minimized This can be useful for recognition of moving objects such as people and vehicles However prioritizing mot...

Страница 24: ...d click Remove Tip The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays can be used to provide extra in...

Страница 25: ...e focus automatically If needed click in the Focus position bar or on the arrows at the ends of the bar to further adjust the focus The buttons and move the focus position one step in either direction...

Страница 26: ...choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level Green the signal is at a good level Yellow the signal is becoming...

Страница 27: ...ps can be uploaded to the product or recorded by a microphone connected to the product You can add play download modify and remove audio clips from Video Audio Audio Clips For more information see the...

Страница 28: ...gs See page 29 Action Buttons These are the buttons described in Controls on the Live View page on page 13 User Defined Links See page 29 Output Buttons See page 29 Default viewer for browsers From Li...

Страница 29: ...to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ cont...

Страница 30: ...ontrols to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 Click Add The camera s position is saved as a preset position The entire view area i...

Страница 31: ...Specify the View order or select the Random view order check box option 8 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify...

Страница 32: ...ct Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list...

Страница 33: ...ve window is indicated by red peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include...

Страница 34: ...ct a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivit...

Страница 35: ...ense menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a...

Страница 36: ...mple be used to validate actions during product installation and configuration PTZ Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an addition...

Страница 37: ...VMS based on the old Event Management System Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send ema...

Страница 38: ...re available Recipient Use with action Email Send Images Send Notification FTP Send Images HTTP Send Images Send Notification Network Share Send Images TCP Send Notification To add a recipient 1 Go to...

Страница 39: ...and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the secon...

Страница 40: ...Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they wer...

Страница 41: ...cording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the record...

Страница 42: ...ge of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a us...

Страница 43: ...ox to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locat...

Страница 44: ...t to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allow...

Страница 45: ...me Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS...

Страница 46: ...the NAT router is forwarded to the product NAT traversal is configured under System Options Network TCP IP Advanced Note For NAT traversal to work this must be supported by the router The router must...

Страница 47: ...eo live audio event alarm traffic and management traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send email messages from the Axis product via SM...

Страница 48: ...hout opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support...

Страница 49: ...e click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of d...

Страница 50: ...nd reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log...

Страница 51: ...ress local user file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product c...

Страница 52: ...bsite at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting t...

Страница 53: ...he Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product If you receive Reply from IP address bytes 32 time 10 this means that the IP a...

Страница 54: ...er settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Poor rendering of H 264 images Color depth set incorrectly on clients Set to 16...

Страница 55: ...g the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product Poor perform...

Страница 56: ...rt Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality CPU overloaded Reduce the number of listeners and viewers Decrease image resolution a...

Страница 57: ...resolutions 2 MP and HDTV 1080p mode 30 fps in all resolutions Frame rate Motion JPEG 5 MP mode 12 fps in all resolutions 3 MP mode 20 fps in all resolutions HDTV 1080p 1920x1080 mode and 2 MP 4 3 16...

Страница 58: ...ing Interface Open API for software integration including VAPIX and AXIS Camera Application Platform from Axis Communications specifications available at www axis com Includes the ONVIF specification...

Страница 59: ...recording software Windows decoder 1 user license Wall mount bracket sunshield cable glands Video management software not included AXIS Camera Station Video management software for viewing and record...

Страница 60: ...simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected...

Страница 61: ...User Manual Ver M2 31 AXIS P1347 E Network Camera Date December 2012 Axis Communications AB 2011 2012 Part No 45970r2...

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