AXIS M5014 PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page
Setup > Basic Setup
and in
Setup > About
.
Upgrade the Firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product’s firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at
www.axis.com/techsup
2. Go to
Setup > System Options > Maintenance
in the product’s webpages.
3. Under
Upgrade Server
, click
Browse
and locate the file on your computer. Click
Upgrade
.
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
AXIS Camera Management can be used for multiple upgrades. See
www.axis.com
for more information.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In
UNIX/Linux
, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -l 408 <IP address>
In
Windows
, type the following from a command/DOS prompt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that opens, use the
Browse
button to select the upgrade
file to use. Then click
Load
to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
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