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AXIS M1124 Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

.

Upgrade the Firmware

Important

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Note

• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the

upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.

To upgrade the product’s firmware:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website

at

www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the product’s webpages.

3. Under

Upgrade Server

, click

Browse

and locate the file on your computer. Click

Upgrade

.

4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See

www.axis.com

for more information.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see

Assign IP Address

Using ARP/Ping on page 47

.

The product is located on a
different subnet

If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.

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Содержание M1124

Страница 1: ...AXIS M1124 Network Camera User Manual...

Страница 2: ...C are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3...

Страница 3: ...is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling proce...

Страница 4: ...Video Streams 18 Stream Profiles 20 Camera Settings 20 View Area 22 Overlay 22 Privacy Mask 24 Configure the Live View Page 26 PTZ Pan Tilt Zoom 28 Preset Positions 28 Guard Tour 28 Advanced 29 Contro...

Страница 5: ...able of Contents Troubleshooting 57 Check the Firmware 57 Upgrade the Firmware 57 Symptoms Possible Causes and Remedial Actions 57 Technical Specifications 60 Connectors 61 Connection Diagrams 62 Perf...

Страница 6: ...esult in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided...

Страница 7: ...Buttons For technical specifications see page 60 Network Connector RJ45 Ethernet connector with Power over Ethernet PoE NO NO NOTICE TICE TICE The product shall be connected using a shielded network c...

Страница 8: ...hen inserting or removing the SD card Risk of data loss To prevent data corruption the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmoun...

Страница 9: ...or connection to a 10 Mbit s network Flashes for network activity Unlit No network connection Note The Power LED can be configured to be unlit during normal operation To configure go to Setup System O...

Страница 10: ...If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the document Assign an IP Address and Acce...

Страница 11: ...securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis p...

Страница 12: ...Control viewer toolbar is not available Enable this button from Live View Config Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual t...

Страница 13: ...settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue Click the Emulate joystick mode button and click in the...

Страница 14: ...fic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live m...

Страница 15: ...s product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when...

Страница 16: ...te ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths abov...

Страница 17: ...cept System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 44 2 TCP IP See page 46 3 Dat...

Страница 18: ...en and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click A...

Страница 19: ...rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity MBR allows you to set a target bit rate that limits the bandwidth consump...

Страница 20: ...stream settings including resolution compression frame rate and overlay settings Stream profiles can be used When setting up recording using action rules See Events on page 36 When setting up continuo...

Страница 21: ...sed in most situations The shutter speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sou...

Страница 22: ...e video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor captu...

Страница 23: ...mask which will always mask the specified part of monitored area For more information about privacy masks see Privacy Mask on page 24 To use an overlay image the image must first be uploaded to the Ax...

Страница 24: ...lly additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionall...

Страница 25: ...AXIS M1124 Network Camera Video Important Adding many privacy masks may affect the product s performance 25...

Страница 26: ...on JPEG Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button...

Страница 27: ...run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the...

Страница 28: ...n field 4 Click Add to save the preset position To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the field For more informati...

Страница 29: ...e options under Enable Disable controls If using multiple view areas deselecting a control will only disable the control in the selected view area Note Disabling PTZ controls will not affect preset po...

Страница 30: ...rator is in control 3 Operator Same as administrator but with lower priority 4 Guard Tour A guard tour see page 28 has PTZ control for an indefinite period of time It may be overridden by an operator...

Страница 31: ...end an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since came...

Страница 32: ...ks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or ex...

Страница 33: ...low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detect...

Страница 34: ...ble For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Sta...

Страница 35: ...4 Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Se...

Страница 36: ...ectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6...

Страница 37: ...igger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be use...

Страница 38: ...ipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration WDR Mode The WDR Mode can be turned o...

Страница 39: ...record video For more information about storage devices see Storage on page 52 TCP Send Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email pr...

Страница 40: ...information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Se...

Страница 41: ...red under System Options Date Time see Date Time on page 46 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options und...

Страница 42: ...3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionall...

Страница 43: ...the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the languag...

Страница 44: ...face Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF...

Страница 45: ...cation server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page 45 Many CA certific...

Страница 46: ...roduct s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overla...

Страница 47: ...RP and Ping For instructions see Assign IP Address Using ARP Ping on page 47 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soo...

Страница 48: ...he Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is alre...

Страница 49: ...ork TCP IP Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options Networ...

Страница 50: ...twork TCP IP Advanced The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configure...

Страница 51: ...To use SNMP v3 HTTPS must be enabled see HTTPS on page 44 To enable SNMP v3 check the box and provide the initial user password Note The initial password can only be set once If the password is lost t...

Страница 52: ...ommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from bei...

Страница 53: ...cordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording...

Страница 54: ...should you require technical assistance See also Troubleshooting on page 57 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview I...

Страница 55: ...System Options Advanced File Upload Uploaded files are accessed through http ip address local user file name where user is the selected user group viewer operator or administrator for the uploaded fi...

Страница 56: ...Using the installation and management software tools assign an IP address set the password and access the video stream It is also possible to reset parameters to factory default via the web interface...

Страница 57: ...functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file...

Страница 58: ...ddress and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis produ...

Страница 59: ...idly Hardware failure Contact your Axis reseller Product does not start up Product does not start up If the product does not start up keep the network cable connected and re insert the power cable to...

Страница 60: ...images Pan Tilt Zoom Digital PTZ Network Security Password protection IP address filtering HTTPSc encryption IEEE 802 1Xc network access control Digest authentication User access log Supported protoc...

Страница 61: ...7 x 2 8 x 5 8 in Weight Bare bone 160 g 0 35 lb With optics 200 g 0 45 lb Included accessories AXIS T91A11 Stand White Installation Guide Windows decoder 1 user license Optional accessories AXIS T91A...

Страница 62: ...tions will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this wi...

Страница 63: ...e to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applic...

Страница 64: ...User Manual Ver M1 6 AXIS M1124 Network Camera Date May 2015 Axis Communications AB 2015 Part No 61762...

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