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Troubleshooting

44

AXIS OfficeBasic USB User’s Manual

Section 8

Troubleshooting

This section provides useful information to help you resolve difficulties you 
may experience with your AXIS OfficeBasic USB. Fault symptoms, possible 
causes and remedial actions are provided within a quick reference table. 

Please visit the Axis Web site for latest troubleshooting tips, more support 
and additional help through the FAQ database or to fill in and submit a 
Support question.

General

The USB port in an AXIS OfficeBasic USB only supports USB printers. If 
any other USB device has been connected to this port, the print server must 
be restarted before it can function properly again.

LED Indicators

Web Interface

Indicator

Color/Behavior

Explanation

Power

Yellow

OK

Not lit

No power/Error

Network

Orange

OK - network connected

Orange flashing

Activity on network

Not lit

No physical connection to the network

Symptoms

Possible causes

Remedial actions

The AXIS OfficeBasic USB Web 
interface cannot be accessed 
from a Web browser.

The AXIS OfficeBasic USB is not 
connected properly.

1. Check Power and Network indicator.
2. Check that assignment of IP addresses 

for the AXIS OfficeBasic USB is correct. 

3. To further check the IP addresses, run 

the Ping command from another com-
puter as described in "IP address check" 
at the end of this chapter. Follow the 
appropriate recommendations.

Problem with your proxy server.

Verify the proxy server settings in your 
Web browser.

Other networking problems.

1. Verify that your network is accessible 

through your network socket.

2. Verify that your network cable is func-

tional.

Содержание AXIS USB

Страница 1: ...AXIS OfficeBasic USB User s Manual 1 AXIS OfficeBasic USB User s Manual ...

Страница 2: ...ruction manual Compliance is not valid for unshielded network cables Australia This electronic device meets the requirements of the Radio communications Electromagnetic Compatibility Standard 1998 AS NZS 3548 Compliance is not valid for unshielded network cables Liability Every care has been taken in the preparation of this manual if you detect any inaccuracies or omissions please inform your loca...

Страница 3: ...BEUI Printers in Windows 2000 using AXIS Print Monitor 23 Adding Printers in Windows NT 4 Using the Microsoft LPR Monitor 23 Adding NetBIOS NetBEUI Printers in Windows NT 4 using AXIS Print Monitor 25 Adding Printers in Windows 98 and Me over TCP IP using AXIS Print Monitor 26 Adding Printers in Windows 98 and Me over NetBIOS NetBEUI using AXIS Print Monitor 28 Section 5 Adding Printers in Macinto...

Страница 4: ...S OfficeBasic USB User s Manual Upgrading the Firmware 47 Obtaining the firmware 48 Section 10 The Test Button 49 Section 11 Technical Specification 50 Section 12 The Parameter List 52 Section 13 Glossary 56 ...

Страница 5: ...default parameters you can perform a Factory Default which will restore most of the settings See Factory Default on page 49 About Axis Axis develops solutions for user friendly and secure communication over wired and wireless networks The company is a worldwide market leader in network connectivity with products for the office facility and industrial environments More information about Axis can be...

Страница 6: ...Introduction 6 AXIS OfficeBasic USB User s Manual Supported Environments Network Printing Windows Macintosh ...

Страница 7: ... USB Hardware Model Part Number Network Print Server AXIS OfficeBasic USB print server 0171 001 Adhesive Holder Clip ACC CLIPS K 20119 USB Cable Length 70 cm 28 inches 20208 Power Adapter Model PS H Part No Australia 19111 Europe 19108 Korea 19112 UK 19109 USA Japan 19110 Media Title Part Number CD AXIS Network Product CD rev 1 3 and up Printed Material AXIS OfficeBasic USB User s Guide 20144 Ensu...

Страница 8: ...are Start up Procedures for Windows If your computer is configured to autostart CDs the AXIS Network Product CD will start automatically when inserted into a local CD drive on Windows 98 Me NT 2000 and XP platforms You can also navigate to the CD root directory and start the index htm file from within the Windows file manager Start up Procedures for Mac OS Using your preferred file manager applica...

Страница 9: ...bps Ethernet networks and connect to the network via a twisted pair category 5 cable 10baseT and 100baseTX or better Printer Ports AXIS OfficeBasic USB is USB 1 1 low and full speed compliant Sucessfully tested with USB 2 0 printers Power Adapter connector Ethernet connector Network indicator Power indicator Test button USB printer port USB1 Test button ss example MAC address Ethernet address ...

Страница 10: ...ator flashes to indicate network activity Power Indicator The power indicator is lit while power is applied If it is not lit or if it flashes there is a problem with the print server or its Power Adapter Mounting the Print Server Using the supplied clips your AXIS OfficeBasic USB can be mounted in many ways e g on the back of the printer on the side of the printer or on a wall It can be placed beh...

Страница 11: ...m independent management tool that is suitable for all supported network environments See Using a Web Browser for Print Server Management on page 35 for details Environment Method Client Software Description Windows AXIS IP JumpStarter Used for setting the IP address of the print server in Windows 98 NT Me 2000 XP Standard Windows Add Printer Wizard Used for adding network printers to your compute...

Страница 12: ... The AXIS ETRAX 100 LX chip has been specifically designed for LAN products and benefits users with a faster throughput than a direct PC to printer connection Easy to Install The print server installs operates and is managed in a reliable and easy fashion Security You can assign passwords to restrict login and printer access Monitoring The internal print server Web pages allow you to continuously ...

Страница 13: ...he USB port using the USB cable 4 Connect the print server to the network using a twisted pair category 5 cable 10baseT or 100baseTX 5 Switch on the printer and make sure it is ready for use 6 ConnectthePowerAdaptertotheprintserver Thepowerindicatorwilllight up When the network indicator starts to flash the print server is correctly connected to the network 7 Wait 1 minute Press the test button on...

Страница 14: ... the command arp s Ethernet Address You need to know the Ethernet address of your AXIS OfficeBasic USB in order to assign an IP address to it The Ethernet address is based upon the serial number of your print server This means for example that an AXIS OfficeBasic USB with the serial number of 00408C100086 will have the corresponding Ethernet address of 00 40 8C 10 00 86 The serial number is locate...

Страница 15: ...host name that is registered at a WINS server in the print server s Web interface Refer to Print Server Management Methods on page 34 Method Server required Comment DHCP DHCP server Dynamic assignment of IP addresses See Set the IP Address using DHCP on page 16 AutoIP Windows environment Automatic assignment of IP addresses See Set the IP Address using AutoIP on page 16 Method Platform Comment arp...

Страница 16: ... and IP address on the WINS alternatively DNS server Refer to Registering and Resolving Host Names on page 15 for more information The print server canautomaticallydownloadacustomizedconfigfilefromaTFTPserver Just addthenameoftheconfigfileandtheTFTPserver sIPaddresstoyourDHCP scope The config file is downloaded immediately after the print server receives its IP address 3 You have now successfully ...

Страница 17: ... select Admin Network Settings Detailed View TCP IP and define Default Router and Subnet Mask You have now set the IP address of the print server Continue to Adding a Network Printer to your workstation on page 19 Note Set the IP Address using ARP in Mac OS X 1 Open a Terminal and enter the following commands The host will return psname is alive or a similar message This indicates that the address...

Страница 18: ... method static or dynamic using DHCP When assigning a static IP address you also have to define Subnet Mask and Default Gateway 5 Click OK to save your settings 6 Entertheserverrootpassword bydefaultsettopass clickOKandtheprint server will appear in the list with the assigned IP address 7 To verify that you have access to the print server s Web pages highlight the print server in the list and sele...

Страница 19: ...you have set the IP address of your print server your network printer can be added to any computer on your network The method that you choose should be dictated by your printing requirements and your supported network environments Select the appropriate method from the table below Operating system Printing Protocol See Windows TCP IP Adding Printers in Windows on page 20 NetBIOS NetBEUI Macintosh ...

Страница 20: ...CP IP Standard Windows Add Printer Wizard Adding Printers in Windows 2000 and XP over TCP IP on page 21 Microsoft LPR Monitor Method for LPR Printing on page 22 Windows 2000 NetBIOS NetBEUI AXIS Print Monitor Adding NetBIOS NetBEUI Printers in Windows 2000 using AXIS Print Moni tor on page 23 Windows NT 4 TCP IP Microsoft LPR Monitor AddingPrintersinWindowsNT4Using the Microsoft LPR Monitor on pag...

Страница 21: ...d TCP IP Printer Port Wizard starts Click Next 4 Enter the name of the print server Example AXIS100086 or the IP address and click Next Enter the Device Port you want to use USB1 Click Next and Finish 5 Select Manufacturer and Printer from the lists Click Next Choose whether you want to keep the existing driver or to replace it If you already have the printer s driver installed you will be asked w...

Страница 22: ...e Add Printer icon to start the Add Printer Wizard Click Next 2 Select the Local Printer radio button and click Next Click the Create a new port radio button and select Standard TCP IP Port from the list Click Next and the Add Standard TCP IP Printer Port Wizard starts Click Next 3 Enter the name of the print server Example AXIS100086 or the IP address and click Next Enter the Device Port you want...

Страница 23: ... to perform steps 7 8 if your printer does not appear in the list Note 7 Click the Have Disk button Insert the printer driver diskette CD that was providedwithyourprinter selecttheappropriatediskette CDdriveandclick OK 8 Select the printer driver you want to install and click Next 9 Enter an appropriate name for your printer and click Next 10 Choosewhether you wanttoshare theprinter withother netw...

Страница 24: ...host name or IP address of the print server Skip to step 7 3 If the host name or IP address of the print server you wish to use does not appear in the list click Add Port 4 Choose LPR Port from Available Printer Ports and click New Port 5 Type the print server s name or IP address in the field Name or address of server providing lpr Example 10 13 6 198 Then enter which port to use in the field Nam...

Страница 25: ...rt button Choose whether error condition pop up messagesaretobedisplayedbycheckingtheboxintheConfigureAxisPorts dialog Define the frequency at which the error messages should be displayed after retry Click OK Continue the installation by clicking Next 8 Choose the appropriate printer driver for your printer Click Next and proceed directly to step 11 It is only necessary to perform steps 9 10 if yo...

Страница 26: ...Printing AXIS Print Monitor needs only to be installed on one server to perform client server printing The installed printers must be configured to be shared to allow clients to use them Pop up messages should not be enabled on the server as they will not be displayed on the client platforms Note Adding TCP IP Printers in Windows 98 Me using AXIS Print Monitor 1 To start the Add Printer Wizard sel...

Страница 27: ...and then click OK 13 Select RAW TCP IP as your choice of protocol and click OK 14 Enter the IP address or the host name of your print server Example AXIS100086 and assign a port number 9902 Click OK 15 TheTCP IPportwillthenbeaddedautomaticallytothelistofavailableports Click OK and Apply 16 You may now configure the port as described below The Axis Printer Port is now installed Configure the Port 1...

Страница 28: ... in the model list Note 4 Click the Have Disk button Insert the printer driver diskette CD that was providedwithyourprinter selecttheappropriatediskette CDdriveandclick OK 5 Select the printer driver you want to install and click Next 6 Select the AXIS Printer Port from the Available Ports list The port names appears as name port Here name is AX followed by the last six digits of the print server ...

Страница 29: ...ers The port is shown as host name _ port Example AXIS100086_USB1 Select the print server port you want to use 5 Select an appropriate printer driver for your printer from the Printer Model drop down list If the printer is not available in the list select Generic You can also browse for a printer driver on your computer or network by selecting Other from the list 6 Click Add to complete the instal...

Страница 30: ...ult setting LaserWriter will be used as printer type LaserWriter is the recommended setting to be used with all PostScript printers To enable Autodetect Printer Type log in to your print server s Web interface and select Admin Network Settings Detailed View Macintosh Auto Detect Printer Type Yes See the Help pages in the print server s Web interface for details LaserWriter 7 0 Printer Driver Follo...

Страница 31: ...to Macintosh printer queries when the connected printer does not support bi directional communication Verifying the Setup You simply need to print a document from the Macintosh computer to verify communication to the chosen printer The basic installation can be considered complete if the print test is satisfactory The AXIS OfficeBasic USB is now ready for use Note BCP and TBCP You should specify i...

Страница 32: ... network printer driver any LaserWriter will do 3 Select the printer port ending with _CFG 4 Close the Chooser 5 Open a text editor e g SimpleText 6 Write a text file containing the parameters you want to set Note 7 Print the text file The settings will be stored in the print server If you have have set the Auto Detect Printer Type parameter to YES the text output format will be chosen automatical...

Страница 33: ...l 33 8 Open the Chooser and select the printer port you wish to use for printing documents 9 Close the Chooser Note The _CFG port disappears 60 minutes after the AXIS OfficeBasic USB has been powered on If you want it to reappear you must restart your print server ...

Страница 34: ...IS OfficeBasic USB firmware See Updating the Firmware on page 47 Configuration Overview The method you should use to manage and configure your print server depends on the operating systems and protocols of your network The table below displays which method to use for each supported environment Note Protocol Configuration Management methods TCP IP Windows Web Browser See page 35 FTP See page 39 App...

Страница 35: ...erver s interface for checking print jobs or viewing printer properties If you want to change any of the print server s settings you must enter the Admin mode However if you have access rights to the Admin mode you can change some of the basic parameters from User mode via the Configuration Wizard Admin When in Admin mode you have access to all the print server s parameters and you can change them...

Страница 36: ...you to view the status and the supported capabilities of the connected printer The extent of this information is depending on the printer model From the printer page you can also print a test page to the selected printer Print Jobs From the Print Jobs page you can view the status of the current print jobs including the number of printed bytes and the origin of the print job You can also view a log...

Страница 37: ...ol the usage of the connected printers To the right of every current print job there is a delete button Click it to delete the print job Network Settings From the Network Settings page you can set all parameters that control the network traffic to and from the print server You can enable or disable network protocols and fine tune parameter settings Caution Support Using the Support page you can re...

Страница 38: ...hows all print server parameters and their current settings Restart Restarts the print server Factory Default Will reset all print server parameters and settings to their factory default values except Node Address NODE_ADDR IP Address INT_ADDR DHCP enabled or disabled DHCP_ENB Firmware Upgrade Upgrades the print server s internal software ...

Страница 39: ...assword The default entries are root and pass 3 Download the config file to your host by typing get config 4 Edit the file using your preferred text editor 5 Save the config file to the AXIS OfficeBasic USB by typing put config CONFIG Notes The example on the next page shows how to edit the config file using FTP from a Command window It is important that the destination file is specified in capita...

Страница 40: ...d Password pass not visible 230 User logged in ftp get config 200 PORT command successful 150 Opening data connection for config 192 36 253 4 13 223 mode ascii 226 Transfer complete 8588 bytes received in 0 24 seconds 35 63 kbytes s ftp put config CONFIG 200 PORT command successful 150 Opening data connection for CONFIG 192 36 253 4 13 223 mode ascii 226 Transfer complete 8588 bytes received in 0 ...

Страница 41: ... file using FTP 1 Log in to the AXIS OfficeBasic USB by typing ftp host name or ftp IP address in a Windows Command window 2 Enter user id and password The default entries are root and pass 3 Download the account file to your host by typing get account 4 View the account file using your preferred text editor FTP Help By typing help in step 3 in the FTP instruction sets above a list of all general ...

Страница 42: ...the default setting LaserWriter will be used as printer type LaserWriter is the recommended setting to be used with all PostScript printers To enable Autodetect Printer Type log in to your print server s Web interface and select Admin Network Settings Detailed View Macintosh Auto Detect Printer Type Yes See the Help pages in the print server s Web interface for details AutoIP In the absence of an ...

Страница 43: ...ption of setting the network speed to Network Speed Comment AUTO_SENSE This is the default value where the print server detects which speed is op timal for each network package you transfer 10_HALF__DX 10 Half Duplex 10_FULL_DX 10 Full Duplex 100_HALF_DX 100 Half Duplex 100_FULL_DX 100 Full Duplex ...

Страница 44: ...erface Indicator Color Behavior Explanation Power Yellow OK Not lit No power Error Network Orange OK network connected Orange flashing Activity on network Not lit No physical connection to the network Symptoms Possible causes Remedial actions The AXIS OfficeBasic USB Web interface cannot be accessed from a Web browser The AXIS OfficeBasic USB is not connected properly 1 Check Power and Network ind...

Страница 45: ...ndation AXIS OfficeBasic USB connected AXIS OfficeBasic USB disconnected bytes 32 time 2 ms or something similar The AXIS OfficeBasic USB is respond ing correctly There are probably no conflicts with the IP address discon nect the AXIS OfficeBasic USB and ping again to verify The IP address is already in use and cannot be used again You must obtain a new IP address for your AXIS Office Basic USB d...

Страница 46: ...o start the Add Printer Wizard Click Next 2 Select the Local Printer radio button and click Next Click the Create a new port radio button and select Standard TCP IP Port from the list Click Next and the Add Standard TCP IP Printer Port Wizard starts Click Next 3 Enter the name of the print server Example AXIS100086 or the IP address and click Next Enter the Device Port you want to use choose LPT1 ...

Страница 47: ...TP you will need a file with the new print server firmware The name of this file is in the form product_version bin You can use any of the previously mentioned methods to obtain the new file You must assign an IP address to the AXIS OfficeBasic USB before you can use this upgrading method Follow the procedures below to upgrade the print server Caution 1 From a DOS command prompt log in to the AXIS...

Страница 48: ...out using the command quit or bye or exit depending on your FTP version Obtaining the firmware You can obtain all the print server firmware as well as the latest utility software from the following locations http www axis com AXIS Network Product CD your local dealer ...

Страница 49: ...escribed in Section 6 Print Server Management Methods on page 34 Factory Default Follow the instructions below to restore most of the print server settings to factory default values 1 Remove the Power Adapter to switch off the AXIS OfficeBasic USB 2 Remove the network cable 3 Press and hold down the test button while you plug the Power Adapter back in Continuetoholddownthetestbuttonuntilthenetwork...

Страница 50: ...Mozilla 1 0 and above Supported Protocols Windows NetBIOS NetBEUI or TCP IP TCP IP LPR FTP ARP RARP DHCP ICMP IGMP IP TCP UDP HTTP TFTP SLP Raw TCP AutoIP DDNS Apple EtherTalk AAPR ATP DDP NBP PAP RTMP ZIP Supported Languages English French German Spanish and Italian Logical Connection Ethernet Use of IEEE 802 2 IEEE 802 3 SNAP and Ethernet II frame types simultaneously Fast Ethernet Supports NWay...

Страница 51: ...A1 CISPR 22 1997 A1 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 VCCI 2002 Class B ITE CISPR 22 1997 A1 2000 Class B C tick AS NZS 3548 FCC part 15 subpart B Class B demonstrated by compliance with EN 55022 1998 CISPR 22 1997 Class B Safety EN 60950 approved power supplies for all countries Hardware 32 bit 100 MHz AXIS ETRAX 100LX RISC Controller 2 MB Flash memory 8 MB RAM Front Panel 2 LED indi...

Страница 52: ...r are English French German Spanish Italian Parameters Default Values Possible Values and Comments After a change most parameters take effect for the next print job If Requires Restart appears in a parameter comment see below you must restart the AXIS OfficeBasic USB before the new setting for that parameter takes effect Four parameters ROOT_PWD and WRT_COM only appear when you are logged in to th...

Страница 53: ...t server name where the x s match the last 6 hex digits of the serial number ROOT_PWD pass Root password USERS User and Printer Access List BASE_URL www axis com Base URL CHARSET ISO 8859 1 ISO 8859 1 UTF 8 Character set LANG English English French German Spanish Italian Language to use in the Web interface AXIS_PRINT_SYSTEM YES YES NO Axis print system support DEF_OUT USB1 Default printout destin...

Страница 54: ...n name defining the domain to which this AXIS OfficeBasic USB belongs SLP_SCOPE_LIST DEFAULT Defines the SLP scope to which this print server be longs DEFAULT_RAW_TCP 9100 9100 CLOSED Default port for raw TCP RTN_OPT NO YES NO Reverse Telnet options Enabled Parameter Default value Possible values Comments SNMP_ENB YES SNMP traffic enabled disabled READ_COM public Read Community WRT_COM pass Read W...

Страница 55: ...EFAULT DEFAULT 35N ALL Font PostScript Font Set AUTO_DT_PRIN NO YES NO Autodetect Printer Enabled APRINT_1 AXISxxxxxxUSB1 Name of Printer 1 where xxxxxx are the last six digits of the serial number APRINT_1 has AXISxxxxxx_USB1 as default ATYPE_1 LaserWriter Type Printer 1 BINARY_TYPE_1 TBCP TBCP BCP NONE Binary Protocol for APRINT_1 Parameter Default value Possible values Comments U1_MGM_INFO AUTO...

Страница 56: ...onfiguration Protocol DHCP allows for enables a host e g print server to automatically obtain an unused IP address It also provides validation data that defines for how long the IP addresses will remain valid To fully benefit from this method the AXIS OfficeBasic USB also supports the DDNS which is available in Windows 2000 networks DNS Domain Name System Resolves host names into ip addresses Dyna...

Страница 57: ... instruction SNMP Simple Network Management Protocol Standard management protocol for network attached devices TCP Transmission Control Protocol The connection oriented transport level protocol used in the TCP IP suite of protocols TFTP Trivial File Transfer Protocol TFTP is an Internet software utility for transferring files that is simpler to use than the File Transfer Protocol FTP but less capa...

Страница 58: ...Glossary 58 AXIS OfficeBasic USB User s Manual ...

Страница 59: ...31 Binary Protocol for Printer 31 BOOTP 34 C Character Set 36 Config File 34 52 56 Configuration Overview 34 Configuration methods FTP 39 Web Browser 36 Configuration Wizard 36 D DDNS 15 Default Password 36 Default User Login 36 Default Values 52 Description 9 DNS 56 Dynamic DNS 56 E Ethernet Address 14 F Factory Default 38 Firmware 56 Upgrade 38 Flash Loading over the Web 47 Flash Memory 56 FTP 3...

Страница 60: ...XIS IP JumpStarter 18 Setting using DHCP 16 Setting using RARP 16 L LAN 57 Language Settings 36 LED 44 57 Local Printer 21 M Macintosh Choosing a Printer 30 Installing the Print Server 29 N NDS 57 NetBIOS NetBEUI 57 Network Connector 9 Indicator 10 44 Settings 37 Speed 42 P Parameter List 38 49 PCL 57 Peer to Peer Printing 57 Ports 9 Possible Values 52 Power Indicator 10 44 Print Jobs 36 Delete 37...

Страница 61: ...o Peer 57 Test Page 49 R Remotehelp 41 Reset 49 Restart 38 Rhelp 41 RISC 57 S Server Report 46 Settings Character Set 36 Language 36 SNMP 57 Statistics 37 Support 5 37 46 T TCP 57 Technical Assistance 5 46 Test Button 10 49 Test Page 49 TFTP 34 57 Troubleshooting 44 U Upgrading 47 URL 57 USB 57 W WINS 15 Wizard 57 ...

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