AXIS M31 Network Camera Series
Troubleshooting
Poor rendering of H.264
images
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers
from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
information.
Lower frame rate than
expected
• See
Performance considerations on page 22
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the device’s webpage and set a capture mode that prioritizes frame rate. If
you change the capture mode to prioritize frame rate it might lower the maximum
resolution, depending on the device used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Can't select H.265 encoding
in live view
Web browsers don’t support H.265 decoding. Use a video management system or application
that supports H.265 decoding.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
•
High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
•
Rotating the image in the GUI will increase the product's CPU load.
•
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
•
Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.
•
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.
•
Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
•
Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.
•
Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
•
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
•
Heavy network utilization due to poor infrastructure affects the bandwidth.
•
Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
•
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
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