AXIS M31 Network Camera Series
Troubleshooting
Troubleshooting
Firmware options
Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.
Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to
.
Check the current firmware version
Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.
To check the current firmware:
1. Go to the device interface >
Status
.
2. See the firmware version under
Device info
.
Upgrade the firmware
Important
Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
firmware. To find the latest firmware and the release notes, go to
1. Download the firmware file to your computer, available free of charge at
2. Log in to the device as an administrator.
3. Go to
Maintenance > Firmware upgrade
and click
Upgrade
.
When the upgrade has finished, the product restarts automatically.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at
axis.com/products/axis-device-manager
.
Technical issues, clues, and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at
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