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AXIS 216FD/FD-V - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has
been applied to the camera. Ensure the Ping length is set to 408. See the Installation
Guide.
The camera is located on a different
subnet
If the IP address intended for the camera and the IP address of your computer are located
on different subnets, you will not be able to set the IP address. Contact your network
administrator to obtain an appropriate IP address.
The IP address is being used by
another device
Disconnect the camera from the network.
Run the Ping command. (In a Command/DOS
window, type
ping
and the
IP address
of the unit).
If you receive:
Reply from <IP address>: bytes = 32; time = 10 ms.....
- this means that
the IP address may already be in use by another device on your network. You must obtain a
new IP address and reinstall the unit.
If you see:
Request timed out
- this means that the IP address is available for use with
your camera. In this case, check all cabling and reinstall the unit.
Possible IP address conflict with
another device on the same subnet
The static IP address in the camera is used before the DHCP server sets a a dynamic
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP address
to 0.0.0.0.
The camera cannot be accessed from a browser
The IP address has been changed by
DHCP
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set
the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping
commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main
network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit will now have a dynamic IP address,
but will notify you if the address changes.
Other networking problems
Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See the instructions above.
Camera is accessible locally, but not externally
Broadband router configuration
To configure your broadband router to allow incoming data traffic to the camera: Enable
the NAT-traversal feature which will attempt to automatically configure the router to
allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Firewall protection
Check the Internet firewall with your system administrator.
Default routers required
Check if you need to configure the default router settings.
Problems with the MPEG-4 format
No MPEG-4 displayed in the
client
Check that the correct network interface is selected in the AMC control panel applet (net-
work tab).
Check that the relevant MPEG-4 connection methods are enabled in the AMC control
panel applet (network tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default
MPEG-4 decoder.
No multicast MPEG-4 displayed in
the client
Check with your network administrator that the multicast addresses used by the
camera are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast MPEG-4 only accessible by
local clients
Check if your router supports multicasting, or if the router settings between the client and
the server need to be configured. The TTL (Time To Live) value may need to be increased.
