5.
General USB troubleshooting in Windows 98
Second Edition and Windows ME.
The information in this article applies to :
*Microsoft Windows Millennium Edition
*Microsoft Windows 98 Second Edition
Because USB device are plug and play devices, there is little that you
can do to control or configure them. However, you can trace most USB
problems to one of the following conditions :
*Malfunctioning or incorrectly configured hardware
*Malfunctioning, incorrectly configured, or missing device driver
*Out-of-date firmware or basic input/output system (BIOS)
You can use the following troubleshooting tips to check for each of these
conditions to help you resolve USB device issues.
Malfunctioning or Incorrectly Configured Hardware
Typically, if you plug a malfunctioning or incorrectly-configured device
into a USB port, it causes the computer to stop responding(hang). In the
majority of these instances, you must physically turn off the computer
and turn it back on to reset the bus. Note that it may be more difficult to
identify which device is malfunctioning or is incorrectly configured. If
another computer that you know is working correctly is available, try to
plug the device into that computer to see if you encounter the same
issue. If the device is plugged into a secondary hub, unplug the device
from the hub and then plug the device directly into the root hub.
Many hardware problems (such as high or low power, bandwidth shortage,
malfunctioning or incorrectly configured firmware, and so on) can cause issues
to occur.
