21
FAQ
If any problems are encountered while using the cell phone, please solve them with
reference to following items. If the problems still exit, please contact dealers or service
provider appointed byNovo immediately.
“Enter PIN code" appears on the screen:
Enter valid PIN code of your SIM card. Please contact network service operator
immediately if you do not know the code.
“Enter PUK code" appears on the screen:
Your SIM card will be locked if you enter wrong PIN code for three times. To unlock
your SIM card, you have to enter PUK code. Please contact network service operator
immediately.
“Insert SIM card" appears on the screen:
Make sure SIM card is correctly installed. Check if SIM card works properly. It may
have defects or faults. If so, hand it over to network service operator.
“Not in service area. Network failure.” is displayed.
Check signal intensity indicator. If there is no signal, you may be in the basement or
network blind area in a building. Please move to other locations to receive signal.
Another situation is that you are not covered by network. You can ask your network
service operator to provide network coverage.
Poor sound quality, echo or noise makes communication difficult:
Hang-up your phone and dial again. Network service operator may connect you to a
line with better communication quality.
Standby time declines:
Signal at your location is weak so that the cell phone has to search signal for a long
time. When you don’t want to answer any call, please power off for a time being. It is
also possible that the battery has been used for a long time and approaches its
life-span. In this case, please replace the battery.
Cell phone fails to boot:
Check battery volume or charge the battery. Try to power on while charging. If your
cell phone is put off for a long time, the battery is likely to discharge excessively. You
cannot power on it in this case, and the phone will give no response for quite a long
time. The phone cannot be powered on until battery is restored.
Cannot send short message:
Please check your service center number option to see if you have set up service
center number or if the number is correct. Perhaps you have not open SMS service, or
recipient of short message is invalid, or network service operator of your region does
not support this service.
