Troubleshooting
(we recommend every integrator has a fox and hound testing and trouble-
shooting kit to ensure quality hdmi connection)
Verify Power - The LEDs on the front of the matrix should be lit up when power is
applied. Check power supply connections to device and power
Verify Connections - Check all cables are properly connected
Issues with one INPUT/OUTPUT- Swap ports to see if the issue stays with the port or
with the device
•
Follows the device, then it may be an EDID issue. Default out of the box is
a 1080p 2ch. Try another canned EDID
•
Try \another canned EDID or use the COPY FROM OUTx command to copy the
Issues with 4k but 1080 or less working
•
Verify all connected devices are capable of the signal you are sending
