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TROUBLESHOOTING

General

Turn the camera off and on again and check if the problem persists.

If it does, restore to the factory default.

Power Issues

If the camera does NOT perform a self-test and / or if the power LED is OFF:

Check the net power.

Check the power supply.

Check the physical power button on the back of the camera.

Image

No image

Check the power of the camera and monitor.

Check the quality and length of the video cable.

Check if the video specifications of monitor match the specifications of the camera.

Check if the Iris under

Exposure settings

is set to ‘closed’.

Abnormal image

Check the quality and length of the video cable.

Check the cable connections.

Check if the Iris under

Exposure settings

is set to ‘closed’.

Dithering or flickering image

Check the camera fixation and nearby vibration sources.

setting in the OSD.

Color issues

Check the OSD settings for

exposure,

white balance, color temp, Red and Bluetuning.

When experiencing image problems, you may also check

Appendix D - CMOS Image Sensor

Characteristics

Содержание CM70-IP

Страница 1: ...USER MANUAL Avonic PTZ Camera 12x 20x 30x zoom CM70 IP CM71 IP CM73 IP www avonic com August 2022 Version 1 32...

Страница 2: ...any commercial enterprise without the prior written consent of Avonic Copyright 2022 AVONIC All Rights Reserved The information contained in this Manual is subject to change without notice Contact In...

Страница 3: ...Directive 2011 65 EU OJEU L174 88 110 01 07 2011 Electromagnetic Compatibility EMC Directive 2014 30 EU OJEU L96 79 106 29 03 2014 Ecodesign energy related products Directive 2009 125 EC OJEU L285 10...

Страница 4: ...gment It is NOT designed or intended for use in the diagnosis of disease or other conditions or in the cure mitigation treatment or prevention of any condition or disease Please consult your healthcar...

Страница 5: ...instructions Recycling Specific parts of the Product can be re used Acronyms The following acronyms are used in this Manual AAE Aperture Auto Exposure AWB Auto White Balance BLC Back Light Compensatio...

Страница 6: ...and Adapter 11 Atmospheric Conditions 11 PRODUCT OVERVIEW 12 UNPACKING 13 Package Contents 13 Handling Precautions 14 Unpacking the Camera 14 Return Procedure 14 MOUNTING AND INSTALLATION 15 Mounting...

Страница 7: ...51 TRANSPORT AND STORAGE 52 DISPOSAL AND RECYCLING 53 TROUBLESHOOTING 54 General 54 Power Issues 54 Image 54 No image 54 Abnormal image 54 Dithering or flickering image 54 Color issues 54 Autofocus I...

Страница 8: ...IR Remote Control 72 PTZ 72 Audio 74 Video 75 Network 83 System 84 APPENDIX D CMOS SENSOR CHARACTERISTICS 87 APPENDIX E DATASHEET SPECIFICATIONS 88 SPECIFICATIONS CM70 IP 88 SPECIFICATIONS CM71 IP 89...

Страница 9: ...hnicians who install the Product at client sites and for IT professionals who are responsible for operating the Product Document Structure The Manual is subdivided into the following Chapters 1 Introd...

Страница 10: ...prevent the risk of injury take the following precautions when handling this Product Handle the Product with care It is made of metal glass and plastic and has sensitive electronic components inside T...

Страница 11: ...et the applicable safety standards They could pose a risk of death or injury when connected Do NOT use damaged cables Do NOT power the Product in a moist wet environment Before you power the Product e...

Страница 12: ...es an image The OSD Menu is visible on the HDMI SDI and USB outputs Features Each camera in the Avonic CM70 IP CM71 IP CM73 IP series has the following features Lens 20x 12x 30x Optical Zoom glass len...

Страница 13: ...AV USB20 AA 4 1 pc Power Adapter 12V A GME Technology Shenzhen Co ltd model number GME24A 120200FDS2 AV CM40 PSU 5 1 pc RS 232 9 pin D Sub female to DIN 8 male AV CM RS 232 6 1 pc 5 way Phoenix Balanc...

Страница 14: ...ic camera bag is sealed If this is NOT the case contact Avonic and stop here 4 Break the seal of the sealed camera bag 5 Take the camera out of the bag Be sure to follow the Handling Precautions on pa...

Страница 15: ...oduct See General Specifications Weight product in the Product Datasheet for the exact weight Use a safety loop or drop protection that prevents the Product from falling if the mounting construction f...

Страница 16: ...t the supplied DC PSU 12 Power ON OFF 13 Fall protection eye 2 If you have connected the power cable to the camera set the power switch at the back of the camera to the ON position If you use a PoE Et...

Страница 17: ...s A controller gives you direct control over the most important camera settings e g Pan Tilt Zoom Focus White Balance You can access all other settings through the OSD Menu of the camera using the con...

Страница 18: ...camera via the RS 232 cables as shown below Figure 8 RS 232 Interface Mini DIN 8 Figure 9 RS 232 Cable and Interface Connection Mini DIN 8 and Windows DB 9 RS 232 Network Connection Execute the follo...

Страница 19: ...camera is 192 168 5 163 with admin for both the username and password The control parameters for the CM7x IP cameras are as follows IP Address 192 168 5 163 Username admin Password admin TCP or UDP p...

Страница 20: ...our web browser Enter the default IP address 192 168 5 163 The Login screen appears 2 Enter admin for both the Username and Password and Click LOGIN to continue There is also a possibility to automati...

Страница 21: ...nnect the cable to the camera See Balanced Audio Connection on page16 Figure 16 WebGUI Audio Make your settings as follows 1 Enable checked or disable blank embedding of audio input camera rear 2 Sele...

Страница 22: ...Fixed at best Fixed at good Bit Rate Kb s 64 40960 64 40960 Frame Rate F s 5 60 frames per second 5 30 frames per second I FrameInterval 1 300 1 150 I Framemin QP 10 51 10 51 Streamname live av0 live...

Страница 23: ...setting Empty is default setting Password for stream encryption Empty is default setting Empty is default setting Crypto Key Length in bytes 0 16 24 32 0 16 24 32 Execute the following steps to save y...

Страница 24: ...pushed Port 4000 default 4002 default Access Method rtp 224 1 2 3 4000 rtp 224 1 2 3 4002 Click SAVE to apply your settings A small confirmation dialogue appears in the bottom right corner VIDEO Camer...

Страница 25: ...his is not absolute focus Meeting For general meeting scenarios Education Tracking This is for education tracking is the teacher on the platform to move back and forth focus will only be to fine tune...

Страница 26: ...po BLC ON Flicker This setting handles the flickering of artificial lighting in its operating space Options are 50Hz 60Hz and OFF G Limit Gain limit is the maximum level of artificial brightness and c...

Страница 27: ...rkest and lightest parts This can be a particular helpful setting when the light conditions are challenging The differences should be clearly visible in dark parts of the image as they will become lig...

Страница 28: ...erence of the user Figure 26 WebGUI VIDEO Camera Settings Color The settings are listed below WB mode auto The camera continuously measures and defines the light conditions and acts accordingly In thi...

Страница 29: ...camera will automatically flip the picture horizontal and vertical Low Light Mode The Low Light mode is present to be able to film when the environment in which the camera sits is almost completely da...

Страница 30: ...a 3x3 table that affects red green and blue in the filmed picture and their relation to it 1 Open Video Camera Settings CCM 2 Click on Enable CCM to enable this feature You will see the default setti...

Страница 31: ...For example If you change the number in the green channel Red signal in a number above zero it means that you are subtracting the red signal from the green channel making green parts purple because th...

Страница 32: ...signal to a number below zero and in the Blue signal Blue channel to a number above zero you can add red to the picture However since zero in a cell is not nothing the color green will be added too i...

Страница 33: ...g the time and name settings can be found under the tab SYSTEM sections Attributes andTime You can use the dropdown menus Time Font Color andTitle Font Color to set the desired font colors You can use...

Страница 34: ...m right corner Video output over IP cannot be a higher resolution than the physical SDI HDMI output setting VIDEO SRT These settings are related to SRT streaming protocol You can define the port passk...

Страница 35: ...n define specific ports for the different streaming outputs and protocols the camera supports Make sure these settings don t interfere with other uses and services on the same network Click SAVE to ap...

Страница 36: ...the SYSTEM tabs described below to define the desired system settings License Figure 37 WebGUI SYSTEM License If you have purchased the license for the premium features of this camera you can enter t...

Страница 37: ...ged Make sure these settings don t interfere with other uses and services on the same network Click SAVE to apply your settings A small confirmation dialogue appears in the bottom right corner Time Fi...

Страница 38: ...traditional way To log out from the WebGUI disable this option and refresh your browser See the picture above Update Figure 41 WebGUI SYSTEM Update By default this screen shows a readout of the curren...

Страница 39: ...ons below if you want to create a new reboot schedule 1 Enable create new reboot status 2 Select at occurrence the month and day and select the time you want to reboot the camera Take note that Amster...

Страница 40: ...the IP Port To activate the camera again use a serial connection or the IR Remote to set off the Low Power Mode Enable Disable Infrared Receiver It is possible to enable disable the Infrared Receiver...

Страница 41: ...teries in the IR Remote Control Use ONLY this type of batteries Using other type of batteries can damage the IR Remote Control 2 Press the Power button to turn on the camera If the position preset 0 h...

Страница 42: ...n the screen d Select camera 2 on the remote control to control this camera Key Combinations Default IR address is 1 F1 Camera Address No 1 F2 Camera Address No 2 F3 Camera Address No 3 F4 Camera Addr...

Страница 43: ...on Use ONLY presets between 0 9 when using the Remote Control For presets 10 or higher you need a serial or IP connection i PTZ Keys up down left right Use these keys to move the camera in the desired...

Страница 44: ...presets 0 Switch the video format to1080p60 1 Switch the video format to 1080p50 2 Switch the video format to 1080i60 3 Switch the video format to 1080i50 4 Switch the video format to 720p60 5 Switch...

Страница 45: ...n screen menu that can be accessed within the camera to change specific functions that effect how the camera processes an image The OSD Menu is visible on the HDMI and SDI outputs The OSD menu can be...

Страница 46: ...main menu on the screen 2 Use the arrow buttons to move the cursor to the item to be set Press the HOME button to enter the corresponding sub menu 3 Press to change settings Press MENU again to go ba...

Страница 47: ...3 1 EXPOSURE Figure 53 OSD EXPOSURE 3 2 COLOR Figure 54 OSD COLOR 3 3 IMAGE The Flip function can be set although the camera has an automatically flip function Figure 55 OSD IMAGE 47...

Страница 48: ...3 4 FOCUS Figure 56 OSD FOCUS 3 5 NOISE REDUCTION Figure 57 OSD NOISE REDUCTION 3 6 STYLE Figure 58 OSD STYLE 4 PTZ Figure 59 OSD PTZ 48...

Страница 49: ...6 NETWORK SETTINGS Figure 60 OSD NETWORK SETTINGS 7 VERSION Figure 61 OSD VERSION 8 RESTORE DEFAULT Figure 62 OSD RESTORE DEFAULT 49...

Страница 50: ...utput quality 1080p60 setting 0 The lowest video output quality is 720p25 setting 7 It is recommended to set up the video output through the WebGUI or the OSD Menu because this is much easier than sel...

Страница 51: ...e lens If the camera is very dirty clean it with diluted neutral detergent Do not use any type of solvents which may damage the surface Usage Precautions Take the following precautions to ensure good...

Страница 52: ...commended to wrap the camera in the original plastic bag and to place it in the protective foam Specific guidelines apply to the environmental temperature and humidity when operating and storing the c...

Страница 53: ...electronic equipment and its parts that have been discarded by the owner as waste without the intention of re use Avonic outsources the disposal and recycling of its E Waste camera materials to the St...

Страница 54: ...o specifications of monitor match the specifications of the camera 4 Check if the Iris under Exposure settings is set to closed Abnormal image 1 Check the quality and length of the video cable 2 Check...

Страница 55: ...one or more of the above mentioned problems check also our Appendix CMOS characteristics Control No self test PTZ cameras only and no power LED 1 Check the net power 2 Check the power supply Remote C...

Страница 56: ...tween the controller device 0 and up to 7 peripherals 1 through 7 The daisy chain cable configuration means that a message walks the chain until it reaches the target device identified in the data pac...

Страница 57: ...the camera has executed the command You can check this in the WebGUI of the camera Default settings TCP port 1259 UDP port 1259 same port as TCP is correct VISCA address 1 The pictures below are showi...

Страница 58: ...a In the example below the camera is switched between Preset 1 VISCA command 81 01 01 3F 02 01 FF and Preset 2 VISCA command 81 01 01 3F 02 02 FF 1 Type the command in the Send box The command consist...

Страница 59: ...nd with illegal command parameters is accepted Command Buffer Full 90 60 03 FF Indicates that two sockets are already being used executing two commands and the command could not be accepted when recei...

Страница 60: ...Zoom Position Stop 8x 01 04 08 00 FF Far Standard speed 8x 01 04 08 02 FF Near Standard speed 8x 01 04 08 03 FF Far Variable speed 8x 01 04 08 2p FF Near Variable speed 8x 01 04 08 3p FF p 0 low F hig...

Страница 61: ...1 04 4B 00 00 0p 0q FF Manual and Iris Priority min p 0 q 0 max p 0 q C CAM_Shutter Direct 8x 01 04 4A 00 00 0p 0q FF min p 0 q 0 max p 1 q 0 Reset 8x 01 04 0C 00 FF Gain Setting Direct 8x 01 04 0C 00...

Страница 62: ...Reset 8x 01 04 3F 00 pp FF Set 8x 01 04 3F 01 pp FF CAM_Memory preset Recall 8x 01 04 3F 02 pp FF pp Memory Number 0 to 127 On 8x 01 04 61 02 FF CAM_LR_Reverse Off 8x 01 04 61 03 FF Image Flip Horizo...

Страница 63: ...7 0F 0F 0F FF W 1 UpRight 0 Down Left YYYY Pan Limit Position ZZZZ Tilt Position High 8x 01 04 58 01 FF Normal 8x 01 04 58 02 FF CAM_AFSensitivity Low 8x 01 04 58 03 FF AF Sensitivity High Normal Low...

Страница 64: ...d setting1 25 1 00 HEX 25 18 HEX Preset_V_Speed Vertical Tilt speed between presets 81 01 03 02 qq FF qq speed setting1 21 1 00 HEX 21 14 HEX Preset_Z_Speed Zoom speed between presets 81 01 03 03 qq F...

Страница 65: ...utter priority 90 50 0B FF Iris priority CAM_AEModeInq 8x 09 04 39 FF 90 50 0D FF Bright CAM_ShutterPosInq 8x 09 04 4A FF 90 50 00 00 0p 0q FF pq Shutter Position CAM_IrisPosInq 8x 09 04 4B FF 90 50 0...

Страница 66: ...0 50 09 FF 1280x720p25 90 50 0A FF 1920x1080p59 94 90 50 0B FF 1920x1080i59 94 90 50 0C FF 1280x720p59 94 90 50 0D FF 1920x1080p29 97 VideoSystemInq CM40 series It is possible to set the video format...

Страница 67: ...Focus CAM_FocusAFModeInq 8x 09 04 38 FF 90 50 03 FF Manual Focus CAM_FocusPosInq 8x 09 04 48 FF 90 50 0p 0q 0r 0s FF pqrs Focus Position Inquiry Commands Command Function Command Packet Comments 90 50...

Страница 68: ...APPENDIX B DIMENSIONS 68...

Страница 69: ...ajaxcom szCmd Follow instructions below 1 Click on the link above or copy and paste it to your browser 2 Note that the IP Address in this link is an example of an IP address Change this IP Address to...

Страница 70: ...once by using the Command Prompt from Windows Follow instructions below 1 Click on Start in the left corner of your screen in Windows 2 Type Notepad and open this application 3 Copy and paste the fol...

Страница 71: ...PI to display the current settings of the camera in your browser or in theCommand Prompt application To do this you need the GetEnv codes from the HTTP API code list If correct you get the following r...

Страница 72: ...art left stop left_stop leftup start leftup_start leftup stop leftup_stop leftdown start leftdown_start leftdown stop leftdown_stop rightstart right_start rightstop right_stop rightup start rightup_st...

Страница 73: ...Setting szCmd SetEnv ArmPtz nPresetPanSpeed 0 nPresetPanSpeed 0 24 Preset Tilt Speed Set Preset Tilt Speed Command Code Command Setting szCmd SetEnv ArmPtz nPresetTiltSpeed 0 nPresetTiltSpeed 0 20 Pre...

Страница 74: ...an preset preset_clean Audio Audio Configure Get audio configure Code GetEnv Audio Set audio configure Code SetEnv Audio nSampleBits 16 nAudioSmstMask 33554888 33554888 33554433 bEnable 0 nInpVolume 4...

Страница 75: ...ettings Video Encode Settings Function Code Command Setting Compressed Format SetEnv VideoEncode stMaster emVideoCodec 5 nChannel 0 emVideoCodec 5 H 264 7 H 265 BP profile only Profile SetEnv VideoEnc...

Страница 76: ...v StreamPublish stMaster wHostPort 1935 nProtolType 3 szHostUrl 192 168 5 12 nChannel 0 szHostUrl user defined Host Port SetEnv StreamPublish stMaster wHostPort 19355 nProtolType 3 nChannel 0 wHostPor...

Страница 77: ...Settings Video Parameters Get video parameters Code GetEnv VideoParam nChannel 1 Set video parameters Focus Function Code Command Setting Focus Mode SetEnv VideoParam stAF emAFMode 2 nChannel 0 emAFM...

Страница 78: ...stIris nIris 12 nChannel 0 nIris 0 12 DRC SetEnv VideoParam stExp drc 8 nChannel 0 drc 0 8 Exposure SAE shutter SetEnv VideoParam stExp stShutter nShutter 16 nChannel 0 nShutter 0 16 DRC SetEnv VideoP...

Страница 79: ...olor awbsens 0 nChannel 0 awbsens 0 1 2 Low Middle High Image Bright SetEnv VideoParam stImg luminance 0 nChannel 0 luminance 0 4 Contrast SetEnv VideoParam stImg contrast 0 nChannel 0 contrast 0 14 S...

Страница 80: ...0 szText nYPos 10000 stFtColor byAlpha 128 byRed 255 byGreen 255 byBlue 255 stBkColor byAlpha 0 byRed 0 byGreen 0 byBlue 0 stTitle bEnable 0 nIndex 0 nXPos 0 szText nYPos 0 stFtColor byAlpha 128 byRe...

Страница 81: ...Channel 0 OSD Offsetx pos Title SetEnv VideoOsd stTitle nXPos 9200 nChannel 0 nXPos 0 10000 Time SetEnv VideoOsd stTime nYPos 1200 nChannel 0 OSD Offsety pos Title SetEnv VideoOsd stTitle nYPos 1200 n...

Страница 82: ...rk emVoutFormat Setting the current video out format 10 9 4 3 1080P60 1080P50 1080P30 1080P25 8 1080I60 7 1080I50 6 720P60 5 720P50 26 720P30 25 720P25 20 1080P59 94 21 1080I59 94 22 1080P29 97 23 720...

Страница 83: ...wPortRtsp 0 65535 Port Visca wPortVisca 0 65535 Ethernet Ethernet Get Ethernet parameters Code GetEnv NetWork nChannel 1 Set Ethernet parameters Code SetEnv NetWork stEth byValid 5 szIPAddr 192 168 5...

Страница 84: ...ied Chinese 2 English License License Get License parameters Code QueryState QueryLicenseState Set License parameters Code SetEnv LicenseKey bLicenseEnable 0 szKeyText 483B4EB1D0 Time SysTime Get syst...

Страница 85: ...ysTime stNtp nHostPort 123 nHostPort user defined 0 65535 Time Settings SysCtrl SetTime bTimeType 1 nZone 19 stDateTime dwYear 2018 byHour 15 byMinute 38 byDay 1 byMonth 11 bySecond 2 Synchronize with...

Страница 86: ...n 0xFF stVersion dwCamDate 16 0xFFFF stVersion dwCamDate 8 0xFF stVersion dwCamDate 0xFF Set update parameters Not supported update with API you can do this through webpage Default and Reboot Default...

Страница 87: ...s shown in the following example of a sinusoidal function In this example the dots represent the sampled data and the curve represents the original signal Because there are not enough sampled data poi...

Страница 88: ...tation 170 170 Operating temperature 5 C 40 C Vertical rotation 30 90 Storage temperature 20 C 60 C Pan speed range 1 7 120 s Operating humidity 20 95 non condensing Tilt speed range 1 7 70 s Bottom f...

Страница 89: ...more 255 plug Vertical rotation 30 90 Operating temperature 5 C 40 C Pan speed range 1 7 120 s Storage temperature 20 C 60 C Tilt speed range 1 7 70 s Operating humidity 20 95 non condensing H V image...

Страница 90: ...perating temperature 5 C 40 C Vertical rotation 30 90 Storage temperature 20 C 60 C Pan speed range 1 7 120 s Operating humidity 20 95 non condensing Tilt speed range 1 7 70 s Bottom fastening screw t...

Страница 91: ...48 62 80 E Ethernet 35 83 EV Exposure Value 26 47 EV level 61 77 Export Configuration 39 Exposure 26 47 54 61 77 F Factory Reset 38 49 63 86 Firmware 38 49 55 64 86 Flicker 26 54 62 78 87 Flip H Flip...

Страница 92: ...17 39 Sharpness 28 47 62 79 Shutter 27 47 61 78 Speed by Zoom 40 48 72 SRT 23 34 69 76 82 Style 30 48 80 System Select 16 50 T Tally Light 64 TCP 19 56 Time and Date 37 80 84 U UDP 19 56 Unicast 23 U...

Страница 93: ...Avonic PTZ Camera 12x 20x 30x zoom CM70 IP CM71 IP CM73 IP August 2022 Version 1 32 Exportweg 11a 2645 ED Delfgauw The Netherlands 31 0 15 7112 712 info avonic com www avonic com...

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