AVOCOR AVG Series, Руководство пользователя

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AVG Series User Manual | 52
Concealed Damage
It is the customer’s responsibility to inspect new product(s) at the time of delivery.
If packaging is found damaged at the time of delivery , the Customer should refuse delivery and note on the
delivery receipt the product and details pertaining to damage. The Customer may accept packages with
minor damage but must take note of product details and damage on the delivery receipt.
If patent or obvious physical damage is detected after delivery is accepted and a “clean” or unmarked
delivery receipt was retur ned, it is the customer’s responsibility to file an insurance claim to the shipping
provider according to the requirements set forth in the shipping provider's policy.
If the product packaging is clean and undamaged, but patent or obvious physical damage is found on the
product, the customer must report the damages to their product distributor, shipper, or seller, within the
policy guidelines of the distributor, shipper, or seller.
If freight was arranged by Avocor, and patent or obvious physical damage to the packaging is not detected
but found on the product or product accessories upon inspecting the product, the customer must report the
damages to Avocor within 10 calendar days after the delivery date to receive warranty services.
Customer Data
If the customer’s product is capable of storing software programs, data, and other information, it is the
customer’s responsibility to protect its contents against operational failure. It is also the customer’s
responsibility to keep a separate backup of the contents and remove all personal information and disable
security passwords prior to delivering a product for warranty service. ANY PERSONAL CONTENT WILL BE
DELETED AND STORAGE MEDIA WILL BE REFORMATTED IN THE COURSE OF WARRANTY SERVICE.
AVOCOR SHALL NOT BE LIABLE, OR IN ANY WAY RESPONSIBLE, FOR ANY INCIDENTAL OR CONSEQUENTIAL
ECONOMIC OR PROPERTY DAMAGE. SOME REGIONS DO NOT ALLOW LIMITS ON WARRANTIES OR ON
REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS; IN SUCH REGIONS, THE LIMITS HEREIN MAY NOT
APPLY. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. AVOCOR
DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
SERVICES
Technical Support : The Customer must contact Avocor Technical Support, via email at service@avocor.com
in order to initiate an RMA or another warranty service. Customer agrees to cooperate with Avocor: (A) to
notify Avocor promptly of any defect, error or Hardware Product malfunction and to submit to Avocor such
information that Avocor may reasonably require to reproduce the error or Hardware Product malfunction
and the operating conditions under which the error or Hardware Product malfunction was discovered; (B) to
follow Avocor’s guidelines to troubleshoot reported faults on the defective product(s); (C) to install,