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DSR2035/8035 Switch Installer/User Guide

Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service.

To resolve an issue:

1. Check the pertinent section of the manual to see if the issue can be resolved by following the

procedures outlined.

2. Check our web site at

www.avocent.com/support

to search the knowledge base or use the

online service request.

3. Call the Avocent Technical Support location nearest you.

Содержание DSR Series DSR2035

Страница 1: ...DSR Switch Installer User Guide For models DSR2035 DSR8035...

Страница 2: ...GEROUS VOLTAGE This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of ele...

Страница 3: ...cent logo The Power of Being There DSR DSView Dambrackas Video Compression AVWorks and OSCAR are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of thei...

Страница 4: ...This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Ope...

Страница 5: ...onsiderations 4 Chapter 2 Installation 5 DSR Switch Connectivity 5 Installation overview 5 Setting up your network 8 Getting started 8 Connecting the DSR2035 8035 switch hardware 9 Verifying the Conne...

Страница 6: ...and Servers 49 About the DSR Explorer Window 50 Using the side navigation bar 51 Using the top option bar 52 Launching a KVM session 53 Managing a DSR web server device 53 Managing local accounts 54 M...

Страница 7: ...ates 79 Security mode 79 Firmware management 79 Enable debug messages 79 Restore factory defaults 80 Reset appliance 80 Exit 80 Appendices 81 Appendix A FLASH Upgrades 81 Appendix B Using DSView Softw...

Страница 8: ...vi DSR2035 8035 Switch Installer User Guide...

Страница 9: ...Dialog Box 36 Figure 3 12 OSCAR Interface Commands Dialog Box 37 Figure 3 13 OSCAR Interface Screen Saver Dialog Box 38 Figure 3 14 OSCAR Interface Keyboard Dialog Box 40 Figure 3 15 OSCAR Interface...

Страница 10: ...viii DSR2035 8035 Switch Installer User Guide...

Страница 11: ...1 Table 3 7 Commands to Manage Routine Tasks for Your Target Devices 42 Table 4 1 DSR Explorer Window Area Descriptions 51 Table 4 2 Viewing Appliance Information 55 Table 5 1 Video Viewer Window Desc...

Страница 12: ...x DSR2035 8035 Switch Installer User Guide...

Страница 13: ...ions supported up to 1280 x 1024 for remote users enhanced video quality of up to 1600 x 1200 available to local users via the video port user peripheral ports for PS 2 and USB keyboards and mice 2 SP...

Страница 14: ...rtual media can be connected directly to the DSR2035 8035 switch using one of five USB ports located on the switch In addition virtual media may be connected to any remote workstation that is running...

Страница 15: ...with Internet browser Analog User OSCAR Graphical User Interface DSR2035 8035 Switch Modem Telephone Network Ethernet DSView Software Server Chapter 1 Product Overview 3 Figure 1 1 Example DSR2035 803...

Страница 16: ...erations Elevated Ambient Temperature If installed in a closed rack assembly the operating temperature of the rack environment may be greater than room ambient Use care not to exceed the rated maximum...

Страница 17: ...s the Point to Point Protocol PPP for communication over a V 34 V 90 or V 92 modem You can perform KVM switching tasks by using one of the following the web server built into the switch DSView 3 softw...

Страница 18: ...vice the Ethernet and the optional modem connection See the Connecting the DSR2035 8035 switch hardware section Turn on the power and verify that all connections are working See the Verifying the Conn...

Страница 19: ...C Port Connections Ports 1 32 Local USB Connections Digital User Network External Virtual Media To open a virtual media session with a server the server must first be connected to the switch using a v...

Страница 20: ...ists to ensure you have all items that shipped with the DSR2035 8035 switch as well as other items necessary for proper installation Supplied with the DSR2035 8035 switch Local country power cord Rack...

Страница 21: ...end of a CAT 5 patch cable 4 pair up to 10 meters into the selected port and plug the other end into the RJ 45 connector of a DSRIQ module 4 Plug the DSRIQ module into the appropriate ports on the bac...

Страница 22: ...ct the other end of the CAT 5 patch cable to the desired port on the back of your DSR2035 8035 switch Repeat this procedure for all servers you wish to attach NOTE When connecting a Sun DSRIQ module y...

Страница 23: ...servers to your DSR switch If your DSR switch supports virtual media connect virtual media devices to a workstation using USB2 and USB2L DSRIQ modules Use the DSRIQ SRL serial module to connect serial...

Страница 24: ...cursor features for use with Avocent hardware products and DSView management software with the following operating systems Microsoft Windows NT 4 0 2000 XP Server 2003 and IntelliPoint drivers LINUX...

Страница 25: ...the Speed slider to the default of 50 the sixth tick mark from the left 5 Set the Acceleration option to None 6 Make sure the Snap to default checkbox is cleared 7 Click OK to save your settings and...

Страница 26: ...kbox 9 Click OK to save your settings and to close the Mouse Properties dialog box 10 Resynchronize the mouse in the software remote session window for the Avocent management software you are using If...

Страница 27: ...e sliders in Red Hat LINUX versions 8 and above do not contain numbers or tick marks Proper alignment may be achieved only by trial and error 5 Optional Set the Sensitivity and Threshold sliders to th...

Страница 28: ...By default SUSE uses a modified version of the KDE graphical user interface 2 Click anywhere in the screen area to open the Behavior first time use default Control Center window where you clicked 3 If...

Страница 29: ...r Mouse dialog box set the Acceleration slider to 1 0 5 Optional Select the desired Handedness and Button 2 options and set the Double Click and the Threshold sliders to the desired positions Test the...

Страница 30: ...sired Handedness and Button 2 options and set the Double Click and the Threshold sliders to the desired positions Test the double click speed by double clicking the mouse icon 5 Click OK to save your...

Страница 31: ...go to a web page containing DSView software configuration and installation information appears 6 Select the DSView Software Mouse Alignment with Novell GUI Netware 5 and 6 link The Technical Support N...

Страница 32: ...t System Prefs to open the System Prefs window 3 Select View Mouse to open the Mouse dialog box 4 Set the Tracking Speed slider to the default of the fifth tick mark from the left 5 Optional Set the D...

Страница 33: ...ustomizable names Viewing and selecting ports and servers Use the Main dialog box to view configure and control target devices in the DSR2035 8035 switching system You may view the target devices by n...

Страница 34: ...progress Log Out Disconnect the KVM and user sessions Clear Clear all offline DSRIQ modules Disconnect Disconnect the KVM session Setup Access the Setup dialog box and configure the OSCAR interface C...

Страница 35: ...ss Enter Table 3 2 OSCAR Interface Status Symbols Symbol Description green circle Server connected powered up and the DSRIQ module is online Connected target device is powered down or is not operating...

Страница 36: ...you press the key sequences before that time has elapsed the OSCAR interface will not display To configure the OSCAR interface screen delay 1 Press Print Screen to launch the OSCAR interface The Main...

Страница 37: ...Selects the OK button then returns to the previous dialog box Enter Completes a switch operation in the Main dialog box and exits the OSCAR interface Single click Enter In a text box single clicking a...

Страница 38: ...st Numbers Type from the keyboard or keypad Caps Lock Disabled Use the Shift key to change case Backspace Erases characters in a text box Table 3 3 OSCAR Interface Navigation Basics Continued Keystrok...

Страница 39: ...ying the name or the EID number of each DSRIQ module so even if you move the target device to another port the name and configuration will be recognized by the switch NOTE If a target device is turned...

Страница 40: ...n list will be automatically updated The mouse cursor will change into an hourglass during the update No mouse or keyboard input will be accepted until the list update is complete To assign names to t...

Страница 41: ...e Names dialog box to save your changes or Click X or press Escape to exit the dialog box without saving changes NOTE If a DSRIQ module has not been assigned a name the EID is used as the default name...

Страница 42: ...mat changes from a DSR port only to DSR port switch port to accommodate each target device under that switch For example if a switch is connected to DSR port 6 each target device connected to it would...

Страница 43: ...Changes made in the Device Modify dialog box are not saved until you click OK in the Devices dialog box Changing the display behavior Use the Menu dialog box shown in Figure 3 7 on page 32 to change t...

Страница 44: ...mber 2 Click OK Depending on the display method selected the corresponding button will be depressed in the Main dialog box To set a Screen Delay Time for the OSCAR interface 1 Type in the number of se...

Страница 45: ...splay time and location on the desktop Table 3 5 desctibes each status flag To access the OSCAR interface Flag dialog box 1 If the OSCAR interface is not open press Print Screen to open the Main dialo...

Страница 46: ...lag screen as shown in Figure 3 9 Figure 3 9 Position Flag b Left click on the title bar and drag to the desired location c Right click to return to the Flag dialog box NOTE Changes made to the flag p...

Страница 47: ...ame place on all screens Because these conditions are extremely difficult to achieve broadcasting mouse movements to multiple systems may have unpredictable results To broadcast to selected target dev...

Страница 48: ...y pressing the appropriate button NOTE Scanning is available only to the local user To add target devices to the Scan list 1 If the OSCAR interface is not open press Print Screen to open the Main dial...

Страница 49: ...the list 5 In the Time column type the number of seconds from 3 255 of desired time before the scan moves to the next target device in the sequence 6 Move the cursor to the next line or press Down Ar...

Страница 50: ...n the Commands dialog box shown in Figure 3 12 on page 37 b Clear Scan Enable Setting local port Screen Saver options Use the Screen Saver dialog box to manage the screen saver inactivity time and tes...

Страница 51: ...ur username and password see the DSView Server software administrator 3 The Main dialog box appears and any previous target device connection will be restored To immediately turn on the screen saver 1...

Страница 52: ...d special considerations for Japanese and Korean Sun USB keyboards NOTE Only local users can view or change keyboard country code settings To set the keyboard country code for Sun servers 1 If the OSC...

Страница 53: ...r When the associated KVM session is disconnected the virtual media session may be disconnected according to the Locked setting in the Virtual Media dialog box CD ROM Allows virtual media sessions to...

Страница 54: ...d user connections enable the Scan and Broadcast modes and update your firmware Table 3 7 Commands to Manage Routine Tasks for Your Target Devices Feature Purpose Broadcast Enable Begin broadcasting t...

Страница 55: ...n view and disconnect users through the User Status dialog box The username U will always be displayed however you can display either the target device name or EID number to which a user is connected...

Страница 56: ...AR interface is not open press Print Screen to open the Main dialog box 2 Click Commands User Status to open the User Status dialog box shown in Figure 3 17 3 Click the letter corresponding to the use...

Страница 57: ...n re established between the target device and the DSR2035 8035 switch functionality is restored to the user To reset the PS 2 mouse and keyboard values 1 If the OSCAR interface is not open press Prin...

Страница 58: ...on information click DSRIQ to open the DSRIQ Selection dialog box shown in Figure 3 20 Figure 3 20 DSRIQ Selection Dialog Box 4 Select a DSRIQ module to view and click the Version button The DSRIQ Ver...

Страница 59: ...Chapter 3 Local Port Operation 47 Figure 3 21 DSRIQ Version Dialog Box 5 Click X to close the DSRIQ Version dialog box...

Страница 60: ...48 DSR2035 8035 Switch Installer User Guide...

Страница 61: ...window allows you to control the keyboard monitor and mouse functions of individual target devices connected to the DSR2035 8035 switch in real time You may also use predefined global macros to perfor...

Страница 62: ...From the DSR Explorer window users may view access and manage their DSR2035 8035 switch The window may also be used to specify system settings and change profile settings Figure 4 1 shows the DSView E...

Страница 63: ...option bar Use the top option bar to bookmark a DSR web server window refresh the display of a DSR web server window print a web page log out of a software session or access the Avocent Technical Supp...

Страница 64: ...w 1 In the top option bar click BOOKMARK or the bookmark icon The Add Favorite dialog box will appear 2 If you wish type a name for the window You may also click the Create in button to create or spec...

Страница 65: ...Settings Sessions Active to display a list of active KVM sessions 2 Select the checkbox to the left of the session you wish to disconnect and click the Disconnect button Managing a DSR web server devi...

Страница 66: ...de menu bar Administrators may add and delete users define user preemption and access levels and change passwords User access levels Accounts have two access levels user and Administrator Most switch...

Страница 67: ...st device properties directly through the DSR web browser NOTE Users can view all appliance information but only Administrators can change settings Table 4 2 Viewing Appliance Information To do this S...

Страница 68: ...ts from the DSR Explorer window The SPC sockets window will appear 2 Select the checkbox to the left of the device that you wish to power down 3 Click the Off button Display a list of devices attached...

Страница 69: ...cycle 3 Click the Cycle button To change the minimum on time off time or wake up state 1 Select Appliance Appliance Settings Ports SPC Sockets from the DSR Explorer window 2 Click the socket name that...

Страница 70: ...58 DSR2035 8035 Switch Installer User Guide...

Страница 71: ...B Opening more than four simultaneous Video Viewer windows may affect system performance and is not recommended If you attempt to open more Video Viewer windows than your system memory allows you will...

Страница 72: ...onnection Avocent recommends a color setting such as Grayscale Best Compression or Low Color High Compression See the the Adjusting color depth section on page 65 for more information To launch a KVM...

Страница 73: ...he Video Viewer 61 Video Viewer Window Features Figure 5 1 shows the Video Viewer window areas and descriptions follow in Table 5 1 on page 62 B C H D I F E G A Figure 5 1 Video Viewer Window Normal W...

Страница 74: ...the the Changing the toolbar section on page 63 and the the Using Macros section on page 72 D Macro buttons Commonly used keyboard sequences that can be sent to the target device E Minimize button Min...

Страница 75: ...lose the dialog box Setting the window size NOTE The View Scaling command is not available if the Video Viewer window is in Full Screen mode or to non primary users of a shared session When the DSR we...

Страница 76: ...of the session image With full scaling the desktop window remains fixed and the device image scales to fit the window With automatic scaling the desktop window is sized to match the resolution of the...

Страница 77: ...window menu The device image scales automatically to the resolution of the server being viewed or 3 To enable manual scaling a Select View Scaling from the Video Viewer window menu b Choose the dimen...

Страница 78: ...t setting Users can also verify the level of packets per second required to support a static screen by observing the packet rate located in the lower left hand corner of the dialog box To manually adj...

Страница 79: ...in order to make accurate adjustments independently Contrast and brightness If the image in the Video Viewer window is too dark or too light select Tools Automatic Video Adjust or click the Automatic...

Страница 80: ...of low contrast artifacts but increases network bandwidth See the the Adjusting the view section on page 64 for information about changing the color depth Automatic video adjustment NOTE You can also...

Страница 81: ...l second cursor in the Video Viewer window turns off and only the target device mouse pointer is visible The only mouse movements that appear are those of the target device remote cursor Use Single Cu...

Страница 82: ...press the specified key to return to Regular Desktop mode To exit single cursor mode Press the key on the keyboard that is identified in the title bar To change the mouse cursor setting 1 Select Tools...

Страница 83: ...sh proper tracking Alignment causes the local cursor to aligned with the cursor on the remote server Resetting causes the appliance to simulate a mouse and keyboard reconnect at the device as if you h...

Страница 84: ...on Options dialog box appears 2 Click the General tab 3 Select Pass through all keystrokes in regular window mode 4 Click OK to save setting Using Macros The DSR web server comes pre configured with m...

Страница 85: ...board Select File Capture to Clipboard from the Video Viewer window menu or Click the Capture to Clipboard button The image data is saved to the clipboard Closing a Video Viewer Window Session To clos...

Страница 86: ...74 DSR2035 8035 Switch Installer User Guide...

Страница 87: ...h The preferred method is to make all configuration settings in the DSView Server software See the DSView Installer User Guide for more information Network Configuration To configure network settings...

Страница 88: ...Switch Installer User Guide Figure 6 1 Console Main Menu 2 Once the Console Main menu displays type 1 and press Enter to access the Network Configuration menu shown in Figure 6 2 Figure 6 2 Network Co...

Страница 89: ...ep 5 5 Select the remaining options from the Network Configuration menu to finish the configuration of your DSR2035 8035 switch with an IP address netmask default gateway and ping response 6 Type 0 ze...

Страница 90: ...e 1 From the Console Main menu type 2 and press Enter to access the Security Configuration menu option 2 Type 1 and press Enter to access the Local User Accounts menu option A list of users already wi...

Страница 91: ...abled mode an initial server running DSView software is allowed to download a certificate to the switch If that server is part of a system that replicates certificates it will pass the certificate to...

Страница 92: ...settings Reset appliance This menu option allows you to execute a soft reset of the DSR2035 8035 switch Exit This menu selection will return you to the ready prompt If the Console menu interface passw...

Страница 93: ...ing the firmware is to use the DSView software See the DSView Installer User Guide for detailed instructions To upgrade the DSR2035 8035 switch firmware using the Console menu interface NOTE If you do...

Страница 94: ...upgrade is complete the login screen will appear NOTE If the green LED on the back panel of the switch blinks continuously the switch is in recovery mode To recover from a failed FLASH upgrade 1 Visit...

Страница 95: ...pter 2 for more information Ensure that DSR2035 8035 switch users have been added to the DSR2035 8035 switch inter nal database If the DSView Server software is not available the switch database is us...

Страница 96: ...trl F8 will activate the Configuration screen of the DSRIQ module s Terminal Applications menu which enables you to configure your DSRIQ SRL module NOTE When any Terminal Applications menu is active p...

Страница 97: ...lt color is White This value cannot be identical to the Normal Text or Background value Screen Size This option allows you to specify the screen s text width size Available values are widths of 80 col...

Страница 98: ...o Configuration screen shows the 10 available macros and the associated key sequences if any for each 3 Using the Up Arrow and Down Arrow keys scroll to an available macro number and highlight the lis...

Страница 99: ...se this option a warning screen will appear Press Enter to delete the history buffer or Escape to cancel the action The previous screen will reappear 3 When finished press Ctrl F10 to exit History mod...

Страница 100: ...from the infiltration of unwanted interference CAT 5 cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteristics as CAT 5 but is manufactured to...

Страница 101: ...int Keep CAT 5 cable as far away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie cables to electrical conduits or lay cables on electrica...

Страница 102: ...40 x 480 60 Hz Local Port and Remote Port Minimum 800 x 600 75 Hz 960 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz Remote Port Maximum using a DSRIQ module Supported Cabling 4 pair UTP CAT 5 or CAT...

Страница 103: ...ic Condition Ratings Temperature 32 to 104 degrees Fahrenheit 0 to 50 degrees Celsius operating 4 to 158 degrees Fahrenheit 20 to 70 degrees Celsius nonoperating Humidity 10 95 noncondensing Safety an...

Страница 104: ...roll Lock LED blinks Use the indicated keys in Table F 1 as you would use the advanced keys on a Sun keyboard Table F 1 Sun Key Emulation Sun Key US PS 2 Key to Enable Sun Key Emulation Compose Applic...

Страница 105: ...un servers the Han Zen and Katakana Hiragana keys on Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB keyboards must be accessed using alternate keystrokes Due to these keyboard...

Страница 106: ...product If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of the manual to see if the issue can be resolved by follo...

Страница 107: ...connection 2 9 add a user to the DSR switch database 78 assign a device type 31 B Benefits 1 Broadcast dialog box 35 Enable 42 OSCAR interface 26 C cascade switch 26 30 CAT 5 patch cable 2 8 9 10 88 8...

Страница 108: ...port 7 DSRIQ SRL module 2 8 10 84 90 configuring 84 86 creating macros 86 History mode 86 modes 84 pinouts 87 DSView Explorer printing a window 52 refreshing a window 52 window areas 50 DSView softwa...

Страница 109: ...ox 29 Names dialog box 26 28 network speed 77 null modem cable 10 81 O OSCAR interface Alt 25 Broadcast dialog box 34 35 change the display order 31 Commands dialog box 37 43 Commands menu 43 Device M...

Страница 110: ...Q module to a serial device 10 To connect a DSRIQ module to a server 10 To connect and power up your DSR switch 9 To create a DSRIQ SRL module macro 86 To determine how the Status flag is displayed 34...

Страница 111: ...rt 94 Terminal Applications menu 84 85 86 Terminal Operations 59 75 U upgrade the DSR switch firmware 81 User Connections Viewing and Disconnecting 43 User Status 42 User Status Dialog Box 44 Using Sc...

Страница 112: ...100 DSR2035 8035 Installer User Guide setting options 41...

Страница 113: ......

Страница 114: ...Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Canada 20 Mural Street Unit 5 Richmond Hill Ontario L4B 1K3 Canada Tel 1 877 992 9239 Fax 1 877 524 2985 590 535 501A Avocen...

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