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Appendices 

63 

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or 

operating problems you encounter with your Avocent product. If a problem 

should develop, follow the steps below for the fastest possible service:

1. 

Check the pertinent section of the manual to see if the problem can be 
resolved by following the procedures outlined.

2. 

If you are unable to fi nd a resolution, recreate the problem when possible. 

3. 

Call Avocent Technical Support for assistance. To expedite assistance, have 
this manual available, along with a copy of your invoice giving the date of 
purchase. DSR Technical Support is available toll free at 888-793-8763.

Содержание DSR 2161

Страница 1: ...DSR Installer User Guide DSR1161 DSR2161 DSR4160...

Страница 2: ...equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric...

Страница 3: ...logo and The Power of Being There are trademarks of Avocent Corporation OSCAR is a registered trade mark of Apex Inc All other marks are trademarks or registered trademarks of their respective owners...

Страница 4: ...dio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Cana...

Страница 5: ...24 Chapter 4 Advanced Operations Changing the System Settings 29 Altering Authentication Server Settings 29 Altering DSView Settings 31 Macro Groups 34 Changing Cursor Settings 35 Adjusting Video Para...

Страница 6: ......

Страница 7: ...C H A P T E R Product Overview 1 Contents DSR Overview Features 3 Safety Precautions 4...

Страница 8: ......

Страница 9: ...a 100BaseT Ethernet connection or directly through a local port on the DSR for digital KVM and administration depending on the model selected The IP based DSR appliance gives you flexible server mana...

Страница 10: ...undant user databases Once the topology is established the DSAuthentication Service software manages the system s user permissioning DSView polls the server for access permissions on power up and ever...

Страница 11: ...not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration sh...

Страница 12: ......

Страница 13: ...ion 2 Contents Getting Started 9 Installing the DSR Unit 10 Installing the DSAuthentication Service 13 Installing DSAdmin 14 Installing DSView 14 Adding a DSR to the System 15 Configuring Host PCs 16...

Страница 14: ......

Страница 15: ...nd activity reporting interface For more information see Chapter 5 The DSR system uses Ethernet networking infrastructure and TCP IP protocol to transmit keyboard video and mouse information between o...

Страница 16: ...ate when the attached system is powered on The amber LED will illuminate when that port is selected by the DSView Client Setting up your network The DSR system uses IP addresses to uniquely identify t...

Страница 17: ...est Approximately 10 seconds after it stops blinking press the Enter key to access the main menu B To configure the DSR hardware 1 You will see the Terminal Applications menu with six options Select O...

Страница 18: ...DSRIQ cable to each server 1 Locate the DSRIQ cables for your DSR unit 2 Attach the appropriately color coded cable ends to the keyboard monitor and mouse ports on the first server you will be connect...

Страница 19: ...hentica tion Server The installation will begin 3 Follow the on screen instructions Windows will determine if the Microsoft Windows Installer Service is available If it is not Windows will install it...

Страница 20: ...wnloaded from Avocent The installation will begin 3 Follow the on screen instructions 4 During the installation a window will appear You will need to enter the name or IP address of the PC where the D...

Страница 21: ...you have installed your hardware and software you will need to config ure the system for use To configure your system to add a DSR unit 1 Launch the DSAdmin software 2 Double click on the icons labele...

Страница 22: ...gy and then Your Network Each IP address listed may be expanded by double clicking on it This will display the sixteen ports for the DSR corresponding to that address Each of these ports shares the DS...

Страница 23: ...h as a description or emergency contact information pertaining to the selected port Rename Use this option to change the name of the port Permissions This option will allow you to configure an individ...

Страница 24: ...and select Permissions This will activate the Permissions window 2 Click on Add button A menu will appear listing all users on the Windows domain network Double click on the user whose permissions yo...

Страница 25: ...C H A P T E R Basic Operations 3 Contents Basic Operations Terminology 21 Keyboard Macros 23 Using the Session Window 24...

Страница 26: ......

Страница 27: ...ower will show that the unit is receiving power There are two LEDs above each port number on the front of your unit one green and one amber The green LED will illuminate when the attached system is po...

Страница 28: ...y DSAuthentication Server the name of that server will appear in a status window If DSView is unable to communicate with the Primary Server it will attempt to com municate with the backup If DSView is...

Страница 29: ...with numerous sequences pre configured for ease of operation Displaying Editing Macro Selection Buttons You can access a list of programmed keyboard macros by selecting Tools Keyboard Macros from your...

Страница 30: ...the on screen macro buttons on and off Toolbar Macro Set Allows you to select alternate toolbar macro sets For more information see About Macro Groups in Chapter 4 Video Refresh Frame Forces a comple...

Страница 31: ...t Used to change the keyboard emulation mode for the Host Computer It should not be changed from Scan Set 2 except in rare cases Video For more information see Adjusting Video Parameters in Chapter 4...

Страница 32: ......

Страница 33: ...R Advanced Operations 4 Contents Changing the System Settings 29 Altering Authentication Server Settings 29 Altering DSView Settings 31 Macro Groups 34 Changing Cursor Settings 35 Adjusting Video Par...

Страница 34: ......

Страница 35: ...selected users without Administrator access will only receive a message that the port is in use Automatic Deletion of Audit Logs Here administrators can determine how long logfiles are kept before the...

Страница 36: ...ctivate the Configure Authentication Servers List window 2 Click the name of the Primary Server that you wish to change and select the Modify button on the right side of the window 3 You will be promp...

Страница 37: ...o controlling a different topology a Full Resynchroniza tion should be performed This will force a check of all elements and should only be performed when necessary as it consumes a great deal of time...

Страница 38: ...needs to be released before the next keystroke is entered double click the keystroke in the Double Click for Key Release window to move it to the Macro Created window If not leave this key in the Doub...

Страница 39: ...ss Left Ctrl will appear in the third window 3 F1 F2 and F3 are pressed and released in order Locate F1 in the Double click for Key Press window and double click it It will move to the second window a...

Страница 40: ...To create a Macro Group 1 From a DSView Session window select Keyboard Macro to activate the Keyboard Macro Configuration window 2 The subwindow titled Macro Groups contains eight macro groups avail...

Страница 41: ...rnate cursor will look like move your mouse pointer over the area labeled Preview Area 5 When you have selected a new cursor click on the OK box at the bottom of the window Adjusting Video Parameters...

Страница 42: ...in the Session window is not clear select Tools Video Auto Adjust first This command is also available in the Video Adjustments window In most cases this will correct video problems In those cases wh...

Страница 43: ...ustments independently The Fine setting may be adjusted up or down in eight unit increments To save the Video Adjustment settings once you ve finished click on the OK button at the bottom of the Video...

Страница 44: ......

Страница 45: ...Local Port Operation Contents Controlling your System at the Local Port 41 Viewing and Selecting Ports and Servers 41 Configuring OSCAR 44 Resetting your Keyboard and Mouse 50 Displaying Version Info...

Страница 46: ......

Страница 47: ...names Viewing and Selecting Ports and Servers Use the Main dialog box to view configure and control the servers in the DSR system To access the Main dialog box Press Print Screen to start OSCAR and g...

Страница 48: ...state with no server selected The status flag on your desktop displays Free Soft Switching After you press Print Screen to initially open the OSCAR GUI you can select servers without displaying OSCAR...

Страница 49: ...text box it selects the text for editing and enables the left and right arrow keys to move the cursor Press Enter again to quit the edit mode Print Screen Backspace Toggles back to previous selection...

Страница 50: ...menu 1 Press Print Screen The Main dialog box will appear 2 Click Setup in the Main dialog box The Setup menu appears Setup Features to Manage Routine Tasks for your Servers Menu Change the server li...

Страница 51: ...r Select Port to display servers numerically by port number 2 Click OK If the servers are displayed by name the Name button is depressed in the Main dialog box and the indicator defaults in the Name c...

Страница 52: ...tatus flag displays on your desktop and shows the name or port number of the selected server or the status of a particular port Use the Flag dialog box to display the flag by port number or by server...

Страница 53: ...ty dialog box to set security on your local port console You can establish a screen saver mode that engages after your console remains unused for a user definable time delay Once engaged your console...

Страница 54: ...6 Click OK To log in to your console 1 Press any key on the keyboard or move your mouse The Password dialog box appears Type your password and then click OK 2 Press Print Screen to start the OSCAR GU...

Страница 55: ...ctivate the screen saver test which lasts 10 seconds then returns you to the Security dialog box 6 Click OK NOTE Activation of the screen saver mode disconnects the user from a server no server is sel...

Страница 56: ...nsert a character space 2 Repeat step 1 for each server in the system 3 Click OK to save the names or Click Defaults then click OK to restore default settings or Click X or press Escape to exit the di...

Страница 57: ...rsion dialog box to display the version number of the DSR firmware and any auxiliary devices connected to the DSR as well as display keyboard and mouse information for the currently selected server Th...

Страница 58: ......

Страница 59: ...C H A P T E R Terminal Operations Contents Accessing the Terminal Menu 55 6...

Страница 60: ......

Страница 61: ...twork configuration The DSR is configured for Network Access through this option When it is selected you will have access to the addressing that allows the DSR to be positioned in your network Securit...

Страница 62: ...vailable from Avocent You may use the Toggle Boot Firmware command to switch from your current firmware back to the original factory firmware installed on your DSR unit For more information see Append...

Страница 63: ...and a new one 3 Re enter the new password to verify CAUTION This password places your DSR Terminal in a secure mode This password should be guarded like any network password and care should be taken...

Страница 64: ......

Страница 65: ...Appendices Contents Appendix A FLASH Upgrades 61 Appendix B Technical Specifications 62 Appendix C Technical Support 63 Appendix D TCP Ports 64...

Страница 66: ......

Страница 67: ...If the DSR is not on turn it on now After approximately 10 seconds press any key to access the main menu 3 You will see the Terminal Applications menu with six options Select Option 3 Firmware managem...

Страница 68: ...end and a country dependant plug on the power resource end AC Frequency 50 60 Hz Auto Sensing Temperature 32 to 104 degrees Fahrenheit 0 to 40 degrees Celsius operating 4 to 158 degrees Fahrenheit 20...

Страница 69: ...stest possible service 1 Check the pertinent section of the manual to see if the problem can be resolved by following the procedures outlined 2 If you are unable to find a resolution recreate the prob...

Страница 70: ...on a specific port to initi ate a KVM session with that port on the DS1800 The DSView client contacts the DSAuthentication Server which checks the permissions on the port again If the logged user has...

Страница 71: ...P port 8192 until the DSView client closes the session If the DSView user wishes to establish a session with another DS1800 port the same process is used Avocent Service TCP IP Port 8191 TCP IP Port 2...

Страница 72: ...IP port 2068 connection When the backup Authentication Service is active it communicates with the Primary Avocent Authentication Service via TCP port 8193 Changes to the topology are copied to and fr...

Страница 73: ...nder load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended 3 If unauthorized modifications were made to product 4 If unreported damages occurre...

Страница 74: ...el 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 2 Amara Corporate Tower Singapore 079027 Tel 65 227 3773 Fax 65 223 9155 Avocent Germany Gottlie...

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